Question 1

An inventory control system is an example of an MIS.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

Accepted Answer

A) Virtual meeting system 
B) Cloud collaboration 
C) IBM Notes 
D) The collaboration matrix 
E) The time/space collaboration and social tool matrix 
A) Virtual meeting system 
B) Cloud collaboration 
C) IBM Notes 
D) The collaboration matrix 
E) The time/space collaboration and social tool matrix E

Question 3

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

Accepted Answer

The four major categories of information systems are:
1.Transaction processing systems,such as payroll or order processing,track the flow of the daily routine transactions that are necessary to conduct business.
2.Management information systems (MIS)provide the management control level with reports and access to the organization's current performance and historical records.Most MIS reports condense information from TPS and are not highly analytical.
3.Decision-support systems (DSS)support management decisions when these decisions are unique,rapidly changing,and not specified easily in advance.They have more advanced analytical models and data analysis capabilities than MIS and often draw on information from external as well as internal sources.
4.Executive support systems (ESS)support senior management by providing data of greatest importance to senior management decision makers,often in the form of graphs and charts delivered via portals.They have limited analytical capabilities but can draw on sophisticated graphics software and many sources of internal and external information.
The various types of systems in the organization exchange data with one another.TPS are a major source of data for other systems,especially MIS and DSS.ESSs primarily receive data from lower-level systems.

Question 4

What is the connection between organizations,information systems,and business processes?

Accepted Answer

Business processes refer to the manner i

Question 5

An organization's MIS and DSS supply an ESS with summarized information.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about Plan International's new human resources system,as described in the chapter case,is not true?

Accepted Answer

A) It took six months to implement a working system at Plan International's international headquarters. 
B) The new system helps manage grants and donations received by Plan International. 
C) The new system is cloud-based and delivers information on a secure mobile platform. 
D) The new system enables employees to update their own personal information. 
E) The new system provides a bird's-eye view of the entire Plan workforce. 
A) It took six months to implement a working system at Plan International's international headquarters. 
B) The new system helps manage grants and donations received by Plan International. 
C) The new system is cloud-based and delivers information on a secure mobile platform. 
D) The new system enables employees to update their own personal information. 
E) The new system provides a bird's-eye view of the entire Plan workforce.

Question 7

Using the Internet to buy or sell goods is called:

Accepted Answer

A) e-commerce. 
B) e-business. 
C) an intranet. 
D) an extranet. 
E) e-government. 
A) e-commerce. 
B) e-business. 
C) an intranet. 
D) an extranet. 
E) e-government.

Question 8

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Accepted Answer

A) True 
 B)False

Question 9

The four major types of enterprise applications are:

Accepted Answer

A) SCM,CRM,DSS,and KMS. 
B) SCM,CRM,ESS,and KMSs. 
C) ERP,SCM,DSS,and CRM. 
D) ERP,SCM,CRM,and KMS. 
E) TPS,MIS,DSS,and ESS. 
A) SCM,CRM,DSS,and KMS. 
B) SCM,CRM,ESS,and KMSs. 
C) ERP,SCM,DSS,and CRM. 
D) ERP,SCM,CRM,and KMS. 
E) TPS,MIS,DSS,and ESS.

Question 10

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Accepted Answer

A) True 
 B)False

Question 11

All of the following are examples of business intelligence systems except a system that:

Accepted Answer

A) summarizes and reports on a company's basic operations. 
B) tracks the flows of materials in a factory. 
C) focuses on problems that are unique and rapidly changing. 
D) compares total annual sales figures for specific products to planned targets. 
E) addresses nonroutine decisions. 
A) summarizes and reports on a company's basic operations. 
B) tracks the flows of materials in a factory. 
C) focuses on problems that are unique and rapidly changing. 
D) compares total annual sales figures for specific products to planned targets. 
E) addresses nonroutine decisions.

Question 12

Using ________ to enable government relationships with citizens,businesses,and other arms of government is called e-government.

Accepted Answer

A) the Internet and networking technologies 
B) e-commerce 
C) e-business 
D) any computerized technology 
E) telecommunications 
A) the Internet and networking technologies 
B) e-commerce 
C) e-business 
D) any computerized technology 
E) telecommunications

Question 13

SVF uses which of the following collaboration tools?

Accepted Answer

A) EMC Documentum eRoom 
B) IBM Notes 
C) Microsoft SharePoint Online 
D) Microsoft Yammer 
E) Salesforce Chatter 
A) EMC Documentum eRoom 
B) IBM Notes 
C) Microsoft SharePoint Online 
D) Microsoft Yammer 
E) Salesforce Chatter

Question 14

Which of the following is a firm's CPO responsible for?

Accepted Answer

A) Ensuring that the company complies with existing data privacy laws 
B) Making better use of existing knowledge in organizational and management processes 
C) Enforcing the firm's information security policy 
D) Overseeing the use of information technology in the firm 
E) Acting as liaison between the information systems group and the rest of the company 
A) Ensuring that the company complies with existing data privacy laws 
B) Making better use of existing knowledge in organizational and management processes 
C) Enforcing the firm's information security policy 
D) Overseeing the use of information technology in the firm 
E) Acting as liaison between the information systems group and the rest of the company

Question 15

All of the following are reasons for the increased business focus on collaboration and teamwork,except for:

Accepted Answer

A) the need for creating innovative products and services. 
B) growth of "interaction" jobs. 
C) greater global presence. 
D) the need for more efficient work hierarchies. 
E) the need to reduce communication costs. 
A) the need for creating innovative products and services. 
B) growth of "interaction" jobs. 
C) greater global presence. 
D) the need for more efficient work hierarchies. 
E) the need to reduce communication costs.

Question 16

What is a digital dashboard,and why are they becoming an increasingly popular tool?

Accepted Answer

A digital dashboard displays graphical i

Question 17

All of the following job categories are expected to grow over the next eight years except:

Accepted Answer

A) computer support specialists. 
B) software engineers. 
C) systems analysts. 
D) computer programmers. 
E) database administrators. 
A) computer support specialists. 
B) software engineers. 
C) systems analysts. 
D) computer programmers. 
E) database administrators.

Question 18

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions falls into which of the following categories?

Accepted Answer

A) KMS 
B) TPS 
C) ESS 
D) MIS 
E) DSS 
A) KMS 
B) TPS 
C) ESS 
D) MIS 
E) DSS

Question 19

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Accepted Answer

A) DSS 
B) KWS 
C) TPS 
D) MIS 
E) BIS 
A) DSS 
B) KWS 
C) TPS 
D) MIS 
E) BIS

Question 20

Describe at least two benefits of using enterprise systems.

Accepted Answer

Enterprise systems integrate the firm's

An inventory control system is an example of an MIS.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

What is the connection between organizations,information systems,and business processes?

An organization's MIS and DSS supply an ESS with summarized information.

Which of the following statements about Plan International's new human resources system,as described in the chapter case,is not true?

Using the Internet to buy or sell goods is called:

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

The four major types of enterprise applications are:

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

All of the following are examples of business intelligence systems except a system that:

Using ________ to enable government relationships with citizens,businesses,and other arms of government is called e-government.

SVF uses which of the following collaboration tools?

Which of the following is a firm's CPO responsible for?

All of the following are reasons for the increased business focus on collaboration and teamwork,except for:

What is a digital dashboard,and why are they becoming an increasingly popular tool?

All of the following job categories are expected to grow over the next eight years except:

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions falls into which of the following categories?

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Describe at least two benefits of using enterprise systems.

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

An inventory control system is an example of an MIS.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

What is the connection between organizations,information systems,and business processes?

An organization's MIS and DSS supply an ESS with summarized information.

Which of the following statements about Plan International's new human resources system,as described in the chapter case,is not true?

Using the Internet to buy or sell goods is called:

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

The four major types of enterprise applications are:

An example of a remote,synchronous collaboration tool is a Skype conference call using VOIP and webcams.

All of the following are examples of business intelligence systems except a system that:

Using ________ to enable government relationships with citizens,businesses,and other arms of government is called e-government.

SVF uses which of the following collaboration tools?

Which of the following is a firm's CPO responsible for?

All of the following are reasons for the increased business focus on collaboration and teamwork,except for:

What is a digital dashboard,and why are they becoming an increasingly popular tool?

All of the following job categories are expected to grow over the next eight years except:

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions falls into which of the following categories?

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

Describe at least two benefits of using enterprise systems.

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters