Exam 14: Maintaining Information Systems

Configuration management is the process of ensuring that only authorized changes are made to a system.

The maintenance group knowing or having access to all assumptions and decisions behind the system's original design is an advantage of:

Evolving the system to solve new problems or take advantage of new opportunities describes:

Obtaining maintenance requests,transforming requests into changes,designing changes and implementing changes are the four major maintenance activities.

A primary objective of using CASE and other automated tools for systems development and maintenance is to change radically how code and documentation are modified and updated.

The systems design SDLC phase is analogous to the maintenance process of designing changes.

Which of the following is a true statement regarding the role of CASE in maintenance?

The SDLC design phase is analogous to the maintenance process of:

All of the following are types of maintenance except:

Transforming requests into changes is a major maintenance activity.

Match each of the following terms with its corresponding definition. -A measurement of error occurrences that can be tracked over time to indicate the quality of a system.

__________,__________,__________,and __________ are the four major maintenance activities.

Match each of the following terms with its corresponding definition. -A person responsible for controlling the checking out and checking in of baseline modules for a system that is being developed or maintained.

Changes made to a system to fix or enhance its functionality best defines:

__________ refers to changes made to a system to add new features or to improve performance.

Match each of the following maintenance organizational structures to corresponding descriptions.(Answers may occur more than once.) -A disadvantage is that the personnel may have limited job mobility and lack access to adequate human and technical resources.

A __________ is the person responsible for controlling the checking out and checking in of baseline modules when a system is being developed or maintained.

Documentation and testing thoroughness may suffer due to a lack of a formal transfer of responsibility is a disadvantage associated with the __________ maintenance organizational structure.

A measurement of error occurrences that can be tracked over time to indicate the quality of a system best defines:

The formal transfer of systems between groups improving the system and documentation quality is an advantage associated with the __________ maintenance organizational structure.