Exam 14: Maintaining Information Systems

Management support is one of the major cost elements of maintenance.

The planning SDLC phase is analogous to the maintenance process of transforming requests into changes.

Which of the following is not a maintenance organizational structure?

Guidelines that list the instructions to construct an executable system from the baseline source code are called:

Overcoming internal processing errors and providing better support for changing business needs are two reasons why systems are maintained.

__________ are software modules that have been tested,documented,and approved to be included in the most recently created version of a system.

Match each of the following types of maintenance to its corresponding "home" example. -Painting the exterior to protect your home from severe weather conditions.

Baseline routines are guidelines that list the instructions to construct an executable system from the baseline source code.

Match each of the following terms with its corresponding definition. -Changes made to a system to repair flaws in its design,coding,or implementation.

Many similarities exist between the SDLC and the activities within the maintenance process.

Transitive defects are the number of unknown errors existing in the system after it is installed.

The SDLC implementation phase equates to the maintenance process of __________.

To measure maintenance effectiveness,what three factors must be measured?

What is MTBF?

Both perfective and preventive maintenance typically have a much higher priority than corrective maintenance.

The queue of maintenance tasks is dynamic.

Match each of the following maintenance organizational structures to corresponding descriptions.(Answers may occur more than once.) -An advantage is that the personnel have a vested interest in effectively maintaining the system and have a better understanding of functional requirements.

__________ equates to the SDLC phase of project identification and selection.

Over time,the MTBF should rapidly decrease after a few months of system use.

Match each of the following terms with its corresponding definition. -Changes made to a system to evolve its functionality to changing business needs or technologies.