Question 1

If Floyd elects to monitor the personal email accounts of his employees at work, he should:

Accepted Answer

A)  install screening software to avoid hiring another IT employee. 
B)  first develop a carefully worded and legally sound policy and make sure all employees are aware of it. 
C)  consult an attorney before terminating an employee for viewing personal email at work. 
D)  block access to all personal email servers from company computers. 
A)  install screening software to avoid hiring another IT employee. 
B)  first develop a carefully worded and legally sound policy and make sure all employees are aware of it. 
C)  consult an attorney before terminating an employee for viewing personal email at work. 
D)  block access to all personal email servers from company computers. B

Question 2

A code of ethics becomes increasingly appropriate and necessary as a small business

Accepted Answer

A)  expands its credit sales and acquires more customers who buy on credit. 
B)  begins to market products in other countries. 
C)  grows larger, with a consequent lessening of the owner's personal influence. 
D)  increases borrowing to the extent that one-third of its assets are financed by borrowing. 
A)  expands its credit sales and acquires more customers who buy on credit. 
B)  begins to market products in other countries. 
C)  grows larger, with a consequent lessening of the owner's personal influence. 
D)  increases borrowing to the extent that one-third of its assets are financed by borrowing. C

Question 3

Sometimes Vincent doesn't have enough cash on hand to send in the monthly taxes withheld from his employees' paychecks. This could be the result of a single-minded focus on production or because of a casual ____________ ___________.

Accepted Answer

accounting system

Question 4

Annabelle often shops for clothing and household goods online while at work. Which of the following best describes this situation?

Accepted Answer

A)  Abusive behavior 
B)  Lying to employees 
C)  Improper use of company resources 
D)  Inappropriate Internet use at work 
A)  Abusive behavior 
B)  Lying to employees 
C)  Improper use of company resources 
D)  Inappropriate Internet use at work

Question 5

The purpose of the ___________ _________ _________ is to promote ethical conduct on the part of all businesses in a region.

Accepted Answer

Better Bus

Question 6

Using examples discussed in the book, discuss how sustainability has resulted in different goals for small businesses.

Accepted Answer

Goals vary by the business based on the

Question 7

When a company delivers an excellent product with excellent service, ______________ are likely to follow.

Accepted Answer

A)  profits and a good reputation 
B)  customer satisfaction and profits 
C)  healthy sales and profits 
D)  customer satisfaction and healthy sales 
A)  profits and a good reputation 
B)  customer satisfaction and profits 
C)  healthy sales and profits 
D)  customer satisfaction and healthy sales

Question 8

Entrepreneurs should think carefully about their community commitments because charitable acts may be a _________ to the organization.

Accepted Answer

burden, or financial

Question 9

Malcolm is careful to share with his employees information about customer orders, financial performance, and quality concerns. Malcolm is exercising _________ __________.

Accepted Answer

managerial

Question 10

A U.S. manager is upset with the company's overseas representative for paying a small "access fee" to a local customs official to ensure the expedited release of a customer order. The manager's belief such payments are wrong reflects a sense of _____.

Accepted Answer

A)  cultural insensitivity 
B)  ethical elitism 
C)  ethical imperialism 
D)  cultural integrity 
A)  cultural insensitivity 
B)  ethical elitism 
C)  ethical imperialism 
D)  cultural integrity

Question 11

Discuss the issues related to Internet usage and personal privacy from both a business perspective and employee standpoint. What should a small business do to decrease conflict?

Accepted Answer

The issues center around privacy and mon

Question 12

Ethical issues

Accepted Answer

A)  seldom involve legal issues. 
B)  are questions of right and wrong. 
C)  are always clearly defined. 
D)  often resolve themselves. 
A)  seldom involve legal issues. 
B)  are questions of right and wrong. 
C)  are always clearly defined. 
D)  often resolve themselves.

Question 13

Franco treats his customers with respect. He is always truthful, even if it means losing a sale. He uses high quality materials and careful craftsmanship. If he can't meet a customer's deadline, he says so. His customers appreciate his integrity, which has helped to build ________ between them and Franco.

Accepted Answer

The answer of Franco treats his customers with respect. He...

Question 14

While unethical practices do exist, it is good that the great majority of small firms strive to achieve the highest standards of ____ in their quest for profits.

Accepted Answer

A)  integrity 
B)  relativism 
C)  synchronous behavior 
D)  congruity 
A)  integrity 
B)  relativism 
C)  synchronous behavior 
D)  congruity

Question 15

The type of tax most likely to be a problem for entrepreneurs is:

Accepted Answer

A)  federal income tax. 
B)  employee payroll taxes. 
C)  state withholding tax. 
D)  state sales tax. 
A)  federal income tax. 
B)  employee payroll taxes. 
C)  state withholding tax. 
D)  state sales tax.

Question 16

William wants everyone to think his business is growing faster than it actually is so he built an impressive website with an exaggerated company history. His efforts to mislead are known as ____________ ______.

Accepted Answer

The answer of William wants everyone to think his business...

Question 17

Match the term with its definition.
-A profitable company that responds to customers' needs while showing reasonable concern for the environment

Accepted Answer

A) code of ethics 
B) environmentalism 
C) ethical imperialism 
D) ethical relativism 
E) integrity
F)intellectual property
G)social responsibilities
H)skimming
I)stakeholders
J)sustainable small business
K)underlying values 
A) code of ethics 
B) environmentalism 
C) ethical imperialism 
D) ethical relativism 
E) integrity
F)intellectual property
G)social responsibilities
H)skimming
I)stakeholders
J)sustainable small business
K)underlying values

Question 18

Entrepreneurs would do well to remember that customers who have questions about the ________ ____________ (products, representatives, or the organization) are less likely to make purchases.

Accepted Answer

The answer of Entrepreneurs would do well to remember that...

Question 19

In a small business, the most important key to ethical performance is

Accepted Answer

A)  a code of ethics. 
B)  the personal integrity of the founder or owner. 
C)  a training program based on the code of ethics. 
D)  the amount of legislation affecting the organization. 
A)  a code of ethics. 
B)  the personal integrity of the founder or owner. 
C)  a training program based on the code of ethics. 
D)  the amount of legislation affecting the organization.

Question 20

PortionPac Chemical's dedication to its customers, employees, and the environment is an example of:

Accepted Answer

A)  a sustainable small business. 
B)  ethical relativism. 
C)  social entrepreneurship. 
D)  ethical imperialism. 
A)  a sustainable small business. 
B)  ethical relativism. 
C)  social entrepreneurship. 
D)  ethical imperialism.

Exam 2: Integrity and Ethics: Foundations for Success in Small Business

If Floyd elects to monitor the personal email accounts of his employees at work, he should:

A code of ethics becomes increasingly appropriate and necessary as a small business

Sometimes Vincent doesn't have enough cash on hand to send in the monthly taxes withheld from his employees' paychecks. This could be the result of a single-minded focus on production or because of a casual ____________ ___________.

Annabelle often shops for clothing and household goods online while at work. Which of the following best describes this situation?

The purpose of the ___________ _________ _________ is to promote ethical conduct on the part of all businesses in a region.

Using examples discussed in the book, discuss how sustainability has resulted in different goals for small businesses.

When a company delivers an excellent product with excellent service, ______________ are likely to follow.

Entrepreneurs should think carefully about their community commitments because charitable acts may be a _________ to the organization.

Malcolm is careful to share with his employees information about customer orders, financial performance, and quality concerns. Malcolm is exercising _________ __________.

A U.S. manager is upset with the company's overseas representative for paying a small "access fee" to a local customs official to ensure the expedited release of a customer order. The manager's belief such payments are wrong reflects a sense of _____.

Discuss the issues related to Internet usage and personal privacy from both a business perspective and employee standpoint. What should a small business do to decrease conflict?

Ethical issues

While unethical practices do exist, it is good that the great majority of small firms strive to achieve the highest standards of ____ in their quest for profits.

The type of tax most likely to be a problem for entrepreneurs is:

William wants everyone to think his business is growing faster than it actually is so he built an impressive website with an exaggerated company history. His efforts to mislead are known as ____________ ______.

Match the term with its definition. -A profitable company that responds to customers' needs while showing reasonable concern for the environment

Entrepreneurs would do well to remember that customers who have questions about the ________ ____________ (products, representatives, or the organization) are less likely to make purchases.

In a small business, the most important key to ethical performance is

PortionPac Chemical's dedication to its customers, employees, and the environment is an example of:

The Entrepreneurial Life

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management and the Small Business

Managing Human Resources

Managing Operations

Managing the Firms Assets

Managing Risk in the Small Business

A: Managing Risk in the Small Business

Filters

Sometimes Vincent doesn't have enough cash on hand to send in the monthly taxes withheld from his employees' paychecks. This could be the result of a single-minded focus on production or because of a casual __ _.

The purpose of the _______ _ _____ is to promote ethical conduct on the part of all businesses in a region.

Malcolm is careful to share with his employees information about customer orders, financial performance, and quality concerns. Malcolm is exercising _ __.

William wants everyone to think his business is growing faster than it actually is so he built an impressive website with an exaggerated company history. His efforts to mislead are known as ______ .

Entrepreneurs would do well to remember that customers who have questions about the ____ (products, representatives, or the organization) are less likely to make purchases.