Exam 10: Toward a Strong Brand Relationship

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___________ is a situation in which the strategic and tactical management of the brand is excessively focused on product attributes and functional benefits.

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Product-attribute fixation trap

The sweet-spot program should have an immediate impact by stimulating customer involvement and purchases, thus affecting the short-term financials.

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A sweet spot should be a part of, if not central to a customer's self-identity and lifestyle or reflect a higher-order purpose in their lives.

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A brand touchpoint occurs any time a person in the marketplace interacts with the brand.

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