Exam 12: Queues and Process Simulation Modeling
Exam 1: Data and Business Decisions93 Questions
Exam 2: Descriptive Statistics and Data Analysis99 Questions
Exam 3: Probability Concepts and Distributions111 Questions
Exam 4: Sampling and Estimation123 Questions
Exam 5: Hypothesis Testing and Statistical Inference99 Questions
Exam 6: Regression Analysis93 Questions
Exam 7: Forecasting100 Questions
Exam 8: Introduction to Statistical Quality Control101 Questions
Exam 9: Building and Using Decision Models74 Questions
Exam 10: Decision Models With Uncertainty and Risk90 Questions
Exam 11: Decisions, uncertainty, and Risk100 Questions
Exam 12: Queues and Process Simulation Modeling97 Questions
Exam 13: Linear Optimization98 Questions
Exam 14: Integer, nonlinear, and Advanced Optimization Methods100 Questions
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In queuing systems,some customers may arrive at the system,determine that the line is too long,and decide not to join the queue.This kind of behavior is called ________.
(Multiple Choice)
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What is the fraction of time that the work station was waiting to pass a customer on to the next element?
(Multiple Choice)
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Use the scenario given below to answer the following question(s).
You arrive at a queue and spend 10 minutes in the system (waiting plus service).During this time,customers arrive at the rate of 15 per minute.The mean service rate is 20 per minute.
-Assuming Little's law,determine the number of customers that remain in the system when you leave.
(Multiple Choice)
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Use the scenario given below to answer the following question.
Consider the flow process map given below.Assume that orders enter the system with a time between arrivals that is exponentially distributed with a mean of 0.8 minutes.The processing time at work station 1 is exponential with a mean of 0.50 minutes,and at work station 2,it is exponential with a mean of 1 minute.The queue for work station 1 has a capacity of 6,while the queue for work station 2 has a capacity of 4.
Run the simulations for 30 replications of a 24-hour.
-The number of work cycles started in work station 1 is ________.

(Multiple Choice)
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If the average waiting time for a customer in a queue is 25 minutes and the customer service rate is 5 customers per minute,calculate the average time a customer spends in the system.
(Multiple Choice)
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The lines and waiting times for a service initially grow longer,but level off eventually.This is called the transient period.
(True/False)
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Use the data below to answer the following question(s).
Given: λ = customer arrival rate; μ = customer service rate; L = number of customers in the system; Lq = number of customers in the queue.
-The formula to calculate Lq in an FCFS system,Lq =
,is not valid if μ < λ.

(True/False)
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Identify the formula that is used to determine the probability that the system is empty (P0).
(Multiple Choice)
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Use the scenario given below to answer the following question.
Consider the flow process map given below.Assume that orders enter the system with a time between arrivals that is exponentially distributed with a mean of 0.8 minutes.The processing time at work station 1 is exponential with a mean of 0.50 minutes,and at work station 2,it is exponential with a mean of 1 minute.The queue for work station 1 has a capacity of 6,while the queue for work station 2 has a capacity of 4.
Run the simulations for 30 replications of a 24-hour.
-What is the fraction time blocked for work station 2?

(Multiple Choice)
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Based on the simulation results,what is the average number of customers in the queue?
(Multiple Choice)
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Use the data given below to answer the following question(s).
Customers arrive at an airline ticket counter at the rate of three customers per minute and can be served at the rate of 4 customers per minute.
-Explain Little's law used in queuing systems.
(Essay)
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The inventory level that triggers an order is called the ________.
(Multiple Choice)
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If the average arrival rate increases to 13,the average number of customers in the system ________.
(Multiple Choice)
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Use the scenario given below to answer the following question.
Consider the flow process map given below.Assume that orders enter the system with a time between arrivals that is exponentially distributed with a mean of 0.8 minutes.The processing time at work station 1 is exponential with a mean of 0.50 minutes,and at work station 2,it is exponential with a mean of 1 minute.The queue for work station 1 has a capacity of 6,while the queue for work station 2 has a capacity of 4.
Run the simulations for 30 replications of a 24-hour.
-Determine the average number of customers in queue 2.

(Multiple Choice)
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According to the Poisson process,if the mean arrival rate is 2 customers per minute,the mean interval time is 4 minutes.
(True/False)
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Use the case given below to answer the following question(s).
Reuben went to a diner to have a hamburger and French fries.The person at the cash counter assigned the number 27 to Reuben and told him he would have to wait for his turn.
-Which of the following is an example of balking?
(Multiple Choice)
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Use the scenario given below to answer the following question.
Consider the flow process map given below.Assume that orders enter the system with a time between arrivals that is exponentially distributed with a mean of 0.8 minutes.The processing time at work station 1 is exponential with a mean of 0.50 minutes,and at work station 2,it is exponential with a mean of 1 minute.The queue for work station 1 has a capacity of 6,while the queue for work station 2 has a capacity of 4.
Run the simulations for 30 replications of a 24-hour.
-Determine the average time a customer spends in queue 2.

(Multiple Choice)
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Typically,the first step in process simulation is to ________.
(Multiple Choice)
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