Exam 19: Professional Management and the Small Business

Match the term with its definition.Some terms may not be used. a.Line organization b.Line-and-staff organization c.Negotiation d.Networking e.Professional manager f.Service Corps of Retired Executives g.Small business development centers h.Span of control -A manager who uses systematic,analytical methods of management

Most very small firms use a single chain of command.

Match the term with its definition.Some terms may not be used. a.Budget b.Chain of command c.Delegation of authority d.Empowerment e.Long-range plan f.Professional manager g.Self-managed work teams h.Short-range plan -A document that expresses future plans in monetary terms

Frequent and flagrant disregard of the chain of command undermines the position of the

Effective time management requires

A small business always has greater constraints in cash flow and employee expertise than found in larger corporations.

Jo Ann serves as the CEO of her company and currently works 60 hours a week at a minimum.What issues does she face?

Match the term with its definition.Some terms may not be used. a.Budget b.Chain of command c.Delegation of authority d.Empowerment e.Long-range plan f.Professional manager g.Self-managed work teams h.Short-range plan -Groups of employees with freedom to function without direct supervision but with responsibility for results

The fact that the daily "brush fires" of doing business tend to push aside planning until it is forgotten is the message of

Match the term with its definition.Some terms may not be used. a.Budget b.Chain of command c.Delegation of authority d.Empowerment e.Long-range plan f.Professional manager g.Self-managed work teams h.Short-range plan -Authorization of employees to make decisions or take actions on their own

SCORE refers to

The SCORE program offers entrepreneurs management advice for a small fee.

James is talking to another supervisor about the number of employees who report directly to him.James is talking about his:

If Elizabeth,who just hired her first employee,desires to create an innovative cultural environment within the business,what should she do?

A small company's culture unfolds over the lifetime of the business..

John,a small business operations manager,is confronted with a quality problem.A typical small business handicap that will hamper his efforts to solve the problem is a lack of

As a firm moves from Stage 1 to Stage 4,the entrepreneur becomes less of a manager and more of a doer.

A small firm's basic path to the future is spelled out in a document called a

Match the term with its definition.Some terms may not be used. a.Budget b.Chain of command c.Delegation of authority d.Empowerment e.Long-range plan f.Professional manager g.Self-managed work teams h.Short-range plan -A plan that governs a firm's operations for one year or less

Compared to empowerment,work teams require a lower level of employee participation.