Question 1

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively.

Accepted Answer

A) evaluative 
B) behavioral 
C) knowledge 
D) assertive 
A) evaluative 
B) behavioral 
C) knowledge 
D) assertive C

Question 2

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following statements is true about force field analysis?

Accepted Answer

A) It is also called a "fishbone" diagram because of its shape. 
B) It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting. 
C) It is used as a tool for identifying the key elements affecting a problem situation. 
D) It is usually referred to as an Ishikawa diagram after the person who developed it. 
A) It is also called a "fishbone" diagram because of its shape. 
B) It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting. 
C) It is used as a tool for identifying the key elements affecting a problem situation. 
D) It is usually referred to as an Ishikawa diagram after the person who developed it. C

Question 4

Which of the following statements is true about assertive people?

Accepted Answer

A) They take responsibility for what they say. 
B) They have self-talk that is doubtful and questioning. 
C) They are likely to become irritated,angry,and loud when sticking to their guns. 
D) They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way. 
A) They take responsibility for what they say. 
B) They have self-talk that is doubtful and questioning. 
C) They are likely to become irritated,angry,and loud when sticking to their guns. 
D) They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way.

Question 5

Credibility is made up of three components,which are expertise,commitment,and relationships.

Accepted Answer

A) True 
 B)False

Question 6

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

Accepted Answer

A) True 
 B)False

Question 7

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

Accepted Answer

A) Performance 
B) Depression 
C) Emotion 
D) Stress 
A) Performance 
B) Depression 
C) Emotion 
D) Stress

Question 8

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

Accepted Answer

A) developing leadership knowledge and skills 
B) building expertise and technical competence 
C) building relationships with co-workers 
D) sharing personal mission statements 
A) developing leadership knowledge and skills 
B) building expertise and technical competence 
C) building relationships with co-workers 
D) sharing personal mission statements

Question 10

Which of the following is the most important step in conducting a meeting?

Accepted Answer

A) listing the objectives for the meeting 
B) determining if the meeting is necessary 
C) developing a plan for attaining goals 
D) making the meeting convenient for all participants 
A) listing the objectives for the meeting 
B) determining if the meeting is necessary 
C) developing a plan for attaining goals 
D) making the meeting convenient for all participants

Question 11

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Accepted Answer

A) True 
 B)False

Question 12

In a procedure called nominal group technique (NGT),group members write down their ideas on individual slips of paper,which are later transferred to a whiteboard or flipchart for the entire group to work with.

Accepted Answer

A) True 
 B)False

Question 13

________ is an effort to attain objectives by attacking or hurting others.

Accepted Answer

A) Acquiescence 
B) Aggression 
C) Autonomy 
D) Assertiveness 
A) Acquiescence 
B) Aggression 
C) Autonomy 
D) Assertiveness

Question 14

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Accepted Answer

A) They have had little time to build relationships with co-workers. 
B) They are new college hires. 
C) They have a high level of trust and a high level of expertise. 
D) They are promoted from among peers. 
A) They have had little time to build relationships with co-workers. 
B) They are new college hires. 
C) They have a high level of trust and a high level of expertise. 
D) They are promoted from among peers.

Question 16

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Accepted Answer

A) triggering event,feelings and behaviors 
B) triggering event,your self-talk,feelings and behaviors 
C) triggering event,feelings and behaviors,your thinking 
D) triggering event,self-talk,group brainstorming for a solution 
A) triggering event,feelings and behaviors 
B) triggering event,your self-talk,feelings and behaviors 
C) triggering event,feelings and behaviors,your thinking 
D) triggering event,self-talk,group brainstorming for a solution

Question 17

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Accepted Answer

A) a cause-and-effect diagram 
B) force field analysis 
C) nominal group technique (NGT) 
D) the A-B-C model 
A) a cause-and-effect diagram 
B) force field analysis 
C) nominal group technique (NGT) 
D) the A-B-C model

Question 19

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Accepted Answer

A) Cause analysis approaches 
B) Force field analyses 
C) Cause-and-effect diagrams 
D) Root-cause diagrams 
A) Cause analysis approaches 
B) Force field analyses 
C) Cause-and-effect diagrams 
D) Root-cause diagrams

Question 20

Informal,personal communication is enhanced when leaders communicate across their desks to followers.

Accepted Answer

A) True 
 B)False

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively.

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

Which of the following statements is true about force field analysis?

Which of the following statements is true about assertive people?

Credibility is made up of three components,which are expertise,commitment,and relationships.

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

Which of the following is the most important step in conducting a meeting?

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

In a procedure called nominal group technique (NGT),group members write down their ideas on individual slips of paper,which are later transferred to a whiteboard or flipchart for the entire group to work with.

________ is an effort to attain objectives by attacking or hurting others.

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Informal,personal communication is enhanced when leaders communicate across their desks to followers.

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values,ethics,and Character

Leadership Attributes

Leadership Behavior

Motivation, performance, and Effectiveness

Satisfaction, engagement, and Potential

Groups, teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters

Exam 8: Skills for Building Personal Credibility and Influencing Others

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively.

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

Which of the following statements is true about force field analysis?

Which of the following statements is true about assertive people?

Credibility is made up of three components,which are expertise,commitment,and relationships.

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

Which of the following is the most important step in conducting a meeting?

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

In a procedure called nominal group technique (NGT),group members write down their ideas on individual slips of paper,which are later transferred to a whiteboard or flipchart for the entire group to work with.

________ is an effort to attain objectives by attacking or hurting others.

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Informal,personal communication is enhanced when leaders communicate across their desks to followers.

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values,ethics,and Character

Leadership Attributes

Leadership Behavior

Motivation, performance, and Effectiveness

Satisfaction, engagement, and Potential

Groups, teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters