Exam 7: Management and Leadership

Ricardo works as a department head at Barnes Hospital.His job requires Ricardo to spend most of his time training and coaching employees to perform their jobs more effectively and teaching other managers to be better leaders.Ricardo's job requires him to make full use of his:

First-line managers typically spend less time on conceptual tasks and more time on technical skills.

Zoe is a middle manager at Watta-Deihl Incorporated.The company's top management has just announced that they are going to initiate a policy of empowerment.In order for this policy to succeed,Zoe and other managers will need to adopt a more autocratic style of leadership.

Tactical planning deals with setting long-range goals,while strategic planning develops the specific strategies needed to achieve the organization's operational goals.

Recently,a senior software engineer complained that his boss was always in the "command and control" mode: "He doesn't trust us to make the right decision!" The boss rarely took the advice of his employees.There were occasions when productivity was hampered because he chose to do things only his way.Referring to leadership styles,this would best be described as:

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Contingency planning involves developing alternative courses of action to be used if the primary plans do not achieve the desired results.

Jenna Raiter,the president and CEO of AutoMotion Auto Service Centers,has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company.The result of this effort is likely to be a document known as an):

An)__________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.

There is no single leadership style that works best in all situations.

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.

The Japanese tsunami disaster of March 2011 had a negative effect on the automobile industry.With production and distribution in Japan at a standstill,American auto assembly plants could not get the auto parts that usually come from Japan.As described in the Reaching Beyond Our Borders box,"The Japanese Crisis,Terrorism,and American Business," companies must stay flexible,and create appropriate,alternate plans in case they are confronted by unexpected occurrences.These actions are more specifically referred to as _____________.

_________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.

The first step in the controlling process is to monitor and record the actual results.

Goals are broad,long-term accomplishments an organization wants to achieve.

Strategic planning determines the major goals of the organization.

Leading is the management function of designing the structure of the organization so that everyone can function together.