Question 1

Probably the most important asset a medical assistant can offer the employer is

Accepted Answer

A)  confidentiality. 
B)  teamwork. 
C)  a good attitude. 
D)  credibility. 
A)  confidentiality. 
B)  teamwork. 
C)  a good attitude. 
D)  credibility. C

Question 2

The medical assistant should not conduct personal __________ at the physician's office.

Accepted Answer

business

Question 3

Patients are not concerned about the medical assistant's grooming and wardrobe.

Accepted Answer

A) True 
 B)False  False

Question 4

A(n)__________ should be worn on the uniform when the medical assistant is working.

Accepted Answer

The answer of A(n)__________ should be worn on the uniform...

Question 5

Most tasks can be prioritized into three general categories,which of the following is NOT one of the three?

Accepted Answer

A)  Those that must be done that day 
B)  Those that should be done that day 
C)  Those that could be done if time permits 
D)  Those that are essential to complete that day 
A)  Those that must be done that day 
B)  Those that should be done that day 
C)  Those that could be done if time permits 
D)  Those that are essential to complete that day

Question 6

Employees should be aware of the attendance policies in their facility's policy and procedures manual.

Accepted Answer

A) True 
 B)False

Question 7

Which credential is not offered by the AMT?

Accepted Answer

A)  COLT 
B)  RMA 
C)  CMA 
D)  RPT 
A)  COLT 
B)  RMA 
C)  CMA 
D)  RPT

Question 8

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism.Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true,and second is false. 
D)  First statement is false,and second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true,and second is false. 
D)  First statement is false,and second is true.

Question 9

The personality that people project in public is their persona.

Accepted Answer

A) True 
 B)False

Question 10

The __________ examination is offered as a certification for medical assistants by the AMT.

Accepted Answer

The answer of The __________ examination is offered as a...

Question 11

The medical assisting student should treat the externship experience as a probationary period on an actual job.

Accepted Answer

A) True 
 B)False

Question 12

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Accepted Answer

A) True 
 B)False

Question 13

The prime concern of all employees of the physician's office should be

Accepted Answer

A)  caring for the patient. 
B)  getting all tasks completed each day. 
C)  completely resolving every patient's health issues. 
D)  a profitable practice. 
A)  caring for the patient. 
B)  getting all tasks completed each day. 
C)  completely resolving every patient's health issues. 
D)  a profitable practice.

Question 14

Which of the following personal hygiene attributes can be considered infection control problems?

Accepted Answer

A)  Long ponytail 
B)  Long polished nails 
C)  Plain wedding ring or watch 
D)  Tattoos and body piercing 
A)  Long ponytail 
B)  Long polished nails 
C)  Plain wedding ring or watch 
D)  Tattoos and body piercing

Question 15

If managers were asked to name the most important attribute for medical professionals,what would always be high on the list?

Accepted Answer

A)  Professional image 
B)  Responsible and honest 
C)  Teamwork 
D)  Diplomatic and tactful 
A)  Professional image 
B)  Responsible and honest 
C)  Teamwork 
D)  Diplomatic and tactful

Question 16

In setting up a code for prioritizing tasks,the letter _____ could stand for phone calls that need to be completed.

Accepted Answer

The answer of In setting up a code for prioritizing...

Question 17

An obstruction to professionalism could be

Accepted Answer

A)  a cooperative co-worker. 
B)  a co-worker who assists in completing a difficult task. 
C)  bringing personal problems to the office. 
D)  speaking in an even,calm tone. 
A)  a cooperative co-worker. 
B)  a co-worker who assists in completing a difficult task. 
C)  bringing personal problems to the office. 
D)  speaking in an even,calm tone.

Question 18

The name of the AAMA's bimonthly journal is __________.

Accepted Answer

The answer of The name of the AAMA's bimonthly journal...

Question 19

_____________ is defined as exhibiting a courteous,conscientious,and generally businesslike manner in the workplace.

Accepted Answer

The answer of _____________ is defined as exhibiting a courteous,conscientious,and...

Question 20

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities?

Accepted Answer

A)  Administrative duties require the least interpersonal contact. 
B)  The two are equally important for maintaining a high-quality medical practice. 
C)  Clinical duties offer more variety in the type of work performed. 
D)  Clinical tasks are more difficult to learn than are administrative tasks. 
A)  Administrative duties require the least interpersonal contact. 
B)  The two are equally important for maintaining a high-quality medical practice. 
C)  Clinical duties offer more variety in the type of work performed. 
D)  Clinical tasks are more difficult to learn than are administrative tasks.

Exam 3: Professional Behavior in the Workplace

Probably the most important asset a medical assistant can offer the employer is

The medical assistant should not conduct personal __________ at the physician's office.

Patients are not concerned about the medical assistant's grooming and wardrobe.

A(n)__________ should be worn on the uniform when the medical assistant is working.

Most tasks can be prioritized into three general categories,which of the following is NOT one of the three?

Employees should be aware of the attendance policies in their facility's policy and procedures manual.

Which credential is not offered by the AMT?

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism.Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

The personality that people project in public is their persona.

The __________ examination is offered as a certification for medical assistants by the AMT.

The medical assisting student should treat the externship experience as a probationary period on an actual job.

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

The prime concern of all employees of the physician's office should be

Which of the following personal hygiene attributes can be considered infection control problems?

If managers were asked to name the most important attribute for medical professionals,what would always be high on the list?

In setting up a code for prioritizing tasks,the letter _____ could stand for phone calls that need to be completed.

An obstruction to professionalism could be

The name of the AAMA's bimonthly journal is __________.

_____________ is defined as exhibiting a courteous,conscientious,and generally businesslike manner in the workplace.

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Therapeutic Communications

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

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