Question 1

One of the medical assistant's most important characteristics is a strong ______________.

Accepted Answer

The answer of One of the medical assistant's most important...

Question 2

An RMA credential is awarded by which of the following?

Accepted Answer

A)  AAMA 
B)  AMA 
C)  AMT 
D)  AMS 
A)  AAMA 
B)  AMA 
C)  AMT 
D)  AMS

Question 3

Habits formed during a medical assistant's training program will continue into the externship and employment.

Accepted Answer

A) True 
 B)False

Question 4

Distinguishing traits,qualities,or properties are called _______________.

Accepted Answer

The answer of Distinguishing traits,qualities,or properties are called _______________....

Question 5

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

Accepted Answer

A)  Businesslike behavior 
B)  Consistently high grades during medical assisting training 
C)  Attractiveness 
D)  Sincere interest in patients' welfare 
A)  Businesslike behavior 
B)  Consistently high grades during medical assisting training 
C)  Attractiveness 
D)  Sincere interest in patients' welfare

Question 6

Which of the following skills would not be an appropriate expectation of a competent medical assistant?

Accepted Answer

A)  Performing insurance coding and billing 
B)  Giving instructions to patients about self-care after treatments 
C)  Using the computer to perform a variety of office functions 
D)  Diagnosing common patient symptoms 
A)  Performing insurance coding and billing 
B)  Giving instructions to patients about self-care after treatments 
C)  Using the computer to perform a variety of office functions 
D)  Diagnosing common patient symptoms

Question 7

Which statement is true regarding the status of students during the externship compared with that of regular employees?

Accepted Answer

A)  Students should not waste their supervisor's time asking a lot of questions. 
B)  Students can expect the physician to treat their medical problems. 
C)  Attendance expectations generally are less strict for students. 
D)  Students are expected to perform under the same professional standards as regular employees. 
A)  Students should not waste their supervisor's time asking a lot of questions. 
B)  Students can expect the physician to treat their medical problems. 
C)  Attendance expectations generally are less strict for students. 
D)  Students are expected to perform under the same professional standards as regular employees.

Question 8

Women are more successful as medical assistants.

Accepted Answer

A) True 
 B)False

Question 9

Great exaggerations and manipulations of the truth can affect employee __________.

Accepted Answer

The answer of Great exaggerations and manipulations of the truth...

Question 10

The best way to earn a favorable evaluation on your externship is to

Accepted Answer

A)  show integrity and practice high ethical standards. 
B)  be friendly with your supervisor and other senior staff members and keep co-workers at a distance. 
C)  impress the physician with your knowledge about medicine. 
D)  show your willingness to help by performing tasks that have not been assigned to you,even if your regular duties are not yet completed. 
A)  show integrity and practice high ethical standards. 
B)  be friendly with your supervisor and other senior staff members and keep co-workers at a distance. 
C)  impress the physician with your knowledge about medicine. 
D)  show your willingness to help by performing tasks that have not been assigned to you,even if your regular duties are not yet completed.

Question 11

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Accepted Answer

The answer of Patients expect professional behavior and base much...

Question 12

Talk or a widely disseminated opinion with no discernible source,or a statement that is not known to be true,is called

Accepted Answer

A)  a rumor. 
B)  libel. 
C)  discrimination. 
D)  slander. 
A)  a rumor. 
B)  libel. 
C)  discrimination. 
D)  slander.

Question 13

A task that is noted as a B priority

Accepted Answer

A)  must be done today. 
B)  should be done today. 
C)  could be done today. 
D)  is not a real priority. 
A)  must be done today. 
B)  should be done today. 
C)  could be done today. 
D)  is not a real priority.

Question 14

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Accepted Answer

profession

Question 15

Tasks that correspond in order with the A,B,and C designation are

Accepted Answer

A)  could,must,and should. 
B)  must,should,and could. 
C)  should,could,and must. 
D)  could,should,and must. 
A)  could,must,and should. 
B)  must,should,and could. 
C)  should,could,and must. 
D)  could,should,and must.

Question 16

Checking personal e-mail several times a day in the medical office is always acceptable.

Accepted Answer

A) True 
 B)False

Question 17

Physicians appreciate medical assistants who take __________.

Accepted Answer

The answer of Physicians appreciate medical assistants who take __________....

Question 18

If Meredith makes a list of the tasks that need to be done today,she is practicing

Accepted Answer

A)  insubordination. 
B)  professionalism. 
C)  prioritization. 
D)  time management. 
A)  insubordination. 
B)  professionalism. 
C)  prioritization. 
D)  time management.

Question 19

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

Accepted Answer

A)  Immediately identify employees of the clinic 
B)  Provides a consistent appearance for all employees 
C)  Infection control measure 
D)  Projects a specific status 
A)  Immediately identify employees of the clinic 
B)  Provides a consistent appearance for all employees 
C)  Infection control measure 
D)  Projects a specific status

Question 20

A task that is noted as an E priority is probably a(n)

Accepted Answer

A)  important task. 
B)  task that should be done early in the day. 
C)  errand. 
D)  extra task for that day. 
A)  important task. 
B)  task that should be done early in the day. 
C)  errand. 
D)  extra task for that day.

Exam 3: Professional Behavior in the Workplace

One of the medical assistant's most important characteristics is a strong ______________.

An RMA credential is awarded by which of the following?

Habits formed during a medical assistant's training program will continue into the externship and employment.

Distinguishing traits,qualities,or properties are called _______________.

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

Which of the following skills would not be an appropriate expectation of a competent medical assistant?

Which statement is true regarding the status of students during the externship compared with that of regular employees?

Women are more successful as medical assistants.

Great exaggerations and manipulations of the truth can affect employee __________.

The best way to earn a favorable evaluation on your externship is to

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Talk or a widely disseminated opinion with no discernible source,or a statement that is not known to be true,is called

A task that is noted as a B priority

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Tasks that correspond in order with the A,B,and C designation are

Checking personal e-mail several times a day in the medical office is always acceptable.

Physicians appreciate medical assistants who take __________.

If Meredith makes a list of the tasks that need to be done today,she is practicing

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

A task that is noted as an E priority is probably a(n)

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Therapeutic Communications

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

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