Question 1

Which is the most appropriate label direction on dispensed medication?

Accepted Answer

A)  Give 1 tablet every 8 hours 
B)  Give 1 tablet by mouth every 8 hours 
C)  Give 1 tablet by mouth three times daily 
D)  Give 1 tablet q8h 
A)  Give 1 tablet every 8 hours 
B)  Give 1 tablet by mouth every 8 hours 
C)  Give 1 tablet by mouth three times daily 
D)  Give 1 tablet q8h B

Question 2

Which is the best strategy for communicating lab test results that come in after an appointment?

Accepted Answer

A)  Email or mail the results. 
B)  Call the client to discuss the results over the phone. 
C)  Wait for the client to call so you know they are ready. 
D)  Report results to the client with a paper copy only for documentation. 
A)  Email or mail the results. 
B)  Call the client to discuss the results over the phone. 
C)  Wait for the client to call so you know they are ready. 
D)  Report results to the client with a paper copy only for documentation. B

Question 3

SOP is defined as:

Accepted Answer

A)  standard operating procedure 
B)  subjective objective procedure 
C)  standard objective procedure 
D)  subjective operating procedure 
A)  standard operating procedure 
B)  subjective objective procedure 
C)  standard objective procedure 
D)  subjective operating procedure A

Question 4

The Fair Debt Collections Act allows:

Accepted Answer

A)  a message to be left with the client's employer regarding details of the account 
B)  collectors to threaten clients in order to collect funds 
C)  protection for the client against collections personnel 
D)  debtors to be called anytime 
A)  a message to be left with the client's employer regarding details of the account 
B)  collectors to threaten clients in order to collect funds 
C)  protection for the client against collections personnel 
D)  debtors to be called anytime

Question 5

Determine the client's charge for a bottle of Rimadyl that costs the practice $86.00 to purchase. The product markup is 100%.

Accepted Answer

A)  $86.00 
B)  $172.00 
C)  $258.00 
D)  $129.00 
A)  $86.00 
B)  $172.00 
C)  $258.00 
D)  $129.00

Question 6

As a veterinary staff member who handles most of the euthanasia in a practice, what is an appropriate step for you to take to handle your feelings of loss?

Accepted Answer

A)  Maintain a close emotional tie with the clients. 
B)  Realize that euthanasia is part of the cycle of pet care and it will get easier. 
C)  Participate in a support group for veterinary staff. 
D)  Keep your feelings to yourself; the pet owner needs quiet time to process the loss. 
A)  Maintain a close emotional tie with the clients. 
B)  Realize that euthanasia is part of the cycle of pet care and it will get easier. 
C)  Participate in a support group for veterinary staff. 
D)  Keep your feelings to yourself; the pet owner needs quiet time to process the loss.

Question 7

Active listening is conveyed by:

Accepted Answer

A)  thoughtful silence 
B)  advising 
C)  ordering 
D)  questioning 
A)  thoughtful silence 
B)  advising 
C)  ordering 
D)  questioning

Question 8

People communicate in many ways, including reading, writing, listening, speaking, and body language. Which of the following statements is the most accurate?

Accepted Answer

A)  With the advent of the computer and e mail, reading and writing have become the most common forms of communication. 
B)  When interacting with clients, it is possible to use so many of your senses that you overwhelm the communication. 
C)  Verbal communication is the best way to get your point across. 
D)  Body language accounts for more than half of person-to-person communication. 
A)  With the advent of the computer and e mail, reading and writing have become the most common forms of communication. 
B)  When interacting with clients, it is possible to use so many of your senses that you overwhelm the communication. 
C)  Verbal communication is the best way to get your point across. 
D)  Body language accounts for more than half of person-to-person communication.

Question 9

When should written forms of communication be sent home with clients?

Accepted Answer

A)  After surgical procedures only 
B)  Only when requested 
C)  After every visit 
D)  None of the above 
A)  After surgical procedures only 
B)  Only when requested 
C)  After every visit 
D)  None of the above

Question 10

If a practice allows clients to charge services, the total AR should never exceed:

Accepted Answer

A)  1% to 2% of revenue 
B)  2% to 3% of revenue 
C)  4% to 5% of revenue 
D)  6% to 8% of revenue 
A)  1% to 2% of revenue 
B)  2% to 3% of revenue 
C)  4% to 5% of revenue 
D)  6% to 8% of revenue

Question 11

Effective listening in the grief counseling process involves which of the following?

Accepted Answer

A)  Describing your own pet losses so the client can hear and feel your empathy 
B)  Repeating back exactly what the client says 
C)  Tolerating periods of silence 
D)  None of the above 
A)  Describing your own pet losses so the client can hear and feel your empathy 
B)  Repeating back exactly what the client says 
C)  Tolerating periods of silence 
D)  None of the above

Question 12

Trust and compliance can be built by:

Accepted Answer

A)  understanding body language 
B)  a willingness to listen 
C)  clear, consistent communication 
D)  all of the above 
A)  understanding body language 
B)  a willingness to listen 
C)  clear, consistent communication 
D)  all of the above

Question 13

A congenital condition is defined as:

Accepted Answer

A)  a condition that is developed after a traumatic injury 
B)  a condition that is present at birth 
C)  a condition that develops with age 
D)  all of the above 
A)  a condition that is developed after a traumatic injury 
B)  a condition that is present at birth 
C)  a condition that develops with age 
D)  all of the above

Question 14

What form should be signed by the client indicating that all information about a medical procedure has been provided?

Accepted Answer

A)  blanket consent form 
B)  informed consent form 
C)  client information form 
D)  patient information form 
A)  blanket consent form 
B)  informed consent form 
C)  client information form 
D)  patient information form

Question 15

Determine the client's charge for a product that costs the practice $36.00 to purchase, with a 0% markup fee:

Accepted Answer

A)  $36.00 
B)  $72.00 
C)  $86.00 
D)  $98.00 
A)  $36.00 
B)  $72.00 
C)  $86.00 
D)  $98.00

Question 16

The only important communication with clients occurs in which form?

Accepted Answer

A)  Written communication 
B)  Verbal communication 
C)  Body language 
D)  All of the above 
A)  Written communication 
B)  Verbal communication 
C)  Body language 
D)  All of the above

Question 17

Summarizing what a client expresses is referred to as:

Accepted Answer

A)  reflection. 
B)  validation. 
C)  attending. 
D)  effective listening. 
A)  reflection. 
B)  validation. 
C)  attending. 
D)  effective listening.

Question 18

Surgical patients must be examined within how many hours prior to anesthesia?

Accepted Answer

A)  1 hour 
B)  6 hours 
C)  12 hours 
D)  48 hours 
A)  1 hour 
B)  6 hours 
C)  12 hours 
D)  48 hours

Question 19

Any accident or illness contracted, manifested, or incurred before an insurance policy activation is referred to as:

Accepted Answer

A)  congenital disorder 
B)  hereditary disorder 
C)  preexisting health condition 
D)  pre-enrollment disorder 
A)  congenital disorder 
B)  hereditary disorder 
C)  preexisting health condition 
D)  pre-enrollment disorder

Question 20

A euthanasia form authorizes:

Accepted Answer

A)  necropsy of a deceased pet 
B)  disposal of a deceased pet 
C)  death of a pet in a humane manner 
D)  heroic measures to save the pet 
A)  necropsy of a deceased pet 
B)  disposal of a deceased pet 
C)  death of a pet in a humane manner 
D)  heroic measures to save the pet

Which is the most appropriate label direction on dispensed medication?

Which is the best strategy for communicating lab test results that come in after an appointment?

SOP is defined as:

The Fair Debt Collections Act allows:

Determine the client's charge for a bottle of Rimadyl that costs the practice $86.00 to purchase. The product markup is 100%.

As a veterinary staff member who handles most of the euthanasia in a practice, what is an appropriate step for you to take to handle your feelings of loss?

Active listening is conveyed by:

People communicate in many ways, including reading, writing, listening, speaking, and body language. Which of the following statements is the most accurate?

When should written forms of communication be sent home with clients?

If a practice allows clients to charge services, the total AR should never exceed:

Effective listening in the grief counseling process involves which of the following?

Trust and compliance can be built by:

A congenital condition is defined as:

What form should be signed by the client indicating that all information about a medical procedure has been provided?

Determine the client's charge for a product that costs the practice $36.00 to purchase, with a 0% markup fee:

The only important communication with clients occurs in which form?

Summarizing what a client expresses is referred to as:

Surgical patients must be examined within how many hours prior to anesthesia?

Any accident or illness contracted, manifested, or incurred before an insurance policy activation is referred to as:

A euthanasia form authorizes:

Overview of the Veterinary Profession

Medical Terminology

Anatomy and Physiology

Pharmacology and Pharmacy

Animal Behavior and Restraint

Animal Husbandry and Nutrition

Animal Care and Nursing

Anesthesia and Surgical Assisting

Laboratory Procedures

Diagnostic Imaging

Avian and Exotic Animal Care and Nursing

Large Animal Nursing and Husbandry

Filters

Exam 2: Office Procedures and Client Relations

Which is the most appropriate label direction on dispensed medication?

Which is the best strategy for communicating lab test results that come in after an appointment?

SOP is defined as:

The Fair Debt Collections Act allows:

Determine the client's charge for a bottle of Rimadyl that costs the practice $86.00 to purchase. The product markup is 100%.

As a veterinary staff member who handles most of the euthanasia in a practice, what is an appropriate step for you to take to handle your feelings of loss?

Active listening is conveyed by:

People communicate in many ways, including reading, writing, listening, speaking, and body language. Which of the following statements is the most accurate?

When should written forms of communication be sent home with clients?

If a practice allows clients to charge services, the total AR should never exceed:

Effective listening in the grief counseling process involves which of the following?

Trust and compliance can be built by:

A congenital condition is defined as:

What form should be signed by the client indicating that all information about a medical procedure has been provided?

Determine the client's charge for a product that costs the practice $36.00 to purchase, with a 0% markup fee:

The only important communication with clients occurs in which form?

Summarizing what a client expresses is referred to as:

Surgical patients must be examined within how many hours prior to anesthesia?

Any accident or illness contracted, manifested, or incurred before an insurance policy activation is referred to as:

A euthanasia form authorizes:

Overview of the Veterinary Profession

Medical Terminology

Anatomy and Physiology

Pharmacology and Pharmacy

Animal Behavior and Restraint

Animal Husbandry and Nutrition

Animal Care and Nursing

Anesthesia and Surgical Assisting

Laboratory Procedures

Diagnostic Imaging

Avian and Exotic Animal Care and Nursing

Large Animal Nursing and Husbandry

Filters