Question 1

A percentage that the policyholder is responsible for after the deductible has been met is referred to as:

Accepted Answer

A)  co-pay 
B)  premium 
C)  deductible 
D)  excluded service 
A)  co-pay 
B)  premium 
C)  deductible 
D)  excluded service

Question 2

The ultimate role of the veterinary technician in the bond between a client and pet is to:

Accepted Answer

A)  state your opinion about their relationship 
B)  participate in the human-animal-human bond 
C)  educate the client in what they are doing wrong 
D)  be a partner with the client in helping maintain that bond 
A)  state your opinion about their relationship 
B)  participate in the human-animal-human bond 
C)  educate the client in what they are doing wrong 
D)  be a partner with the client in helping maintain that bond

Question 3

A dispensing fee is added to a medication to:

Accepted Answer

A)  take additional money from the client 
B)  recover costs associated with the pill vial, label, and time to fill a script 
C)  recover costs associated with holding and ordering 
D)  recover costs associated with expired product 
A)  take additional money from the client 
B)  recover costs associated with the pill vial, label, and time to fill a script 
C)  recover costs associated with holding and ordering 
D)  recover costs associated with expired product

Question 4

SOAP refers to:

Accepted Answer

A)  subjective objective assessment plan 
B)  subjective-oriented assessed plan 
C)  subjective oral assessed plan 
D)  subjective objective active plan 
A)  subjective objective assessment plan 
B)  subjective-oriented assessed plan 
C)  subjective oral assessed plan 
D)  subjective objective active plan

Question 5

An account receivable is the:

Accepted Answer

A)  amount a client owes the practice 
B)  amount the practice owes a client 
C)  amount the practice owes a creditor 
D)  none of the above 
A)  amount a client owes the practice 
B)  amount the practice owes a client 
C)  amount the practice owes a creditor 
D)  none of the above

Question 6

The first stage of grief is:

Accepted Answer

A)  bargaining 
B)  anger 
C)  denial 
D)  sorrow 
A)  bargaining 
B)  anger 
C)  denial 
D)  sorrow

Question 7

Estimates for a procedure should be reviewed with the client:

Accepted Answer

A)  before the patient is brought to the owner 
B)  after the patient is brought to the owner 
C)  before the procedure 
D)  both B and C 
A)  before the patient is brought to the owner 
B)  after the patient is brought to the owner 
C)  before the procedure 
D)  both B and C

Question 8

Scheduling appointment time with a grieving client following the loss of a pet is an example of which step in the grief counseling process?

Accepted Answer

A)  Attending 
B)  Validating the loss 
C)  Achieving closure 
D)  Dissipating self-directed anger 
A)  Attending 
B)  Validating the loss 
C)  Achieving closure 
D)  Dissipating self-directed anger

Question 9

A client's first impression of the veterinary practice begins:

Accepted Answer

A)  with the veterinary examination 
B)  when the client walks in the front door of the practice 
C)  with the phone call initiated by the client 
D)  with the veterinary technician 
A)  with the veterinary examination 
B)  when the client walks in the front door of the practice 
C)  with the phone call initiated by the client 
D)  with the veterinary technician

Question 10

Total inventory costs should remain at:

Accepted Answer

A)  up to 10% of gross revenue 
B)  12% to 15% of gross revenue 
C)  16% to 20% of gross revenue 
D)  20% to 30% of gross revenue 
A)  up to 10% of gross revenue 
B)  12% to 15% of gross revenue 
C)  16% to 20% of gross revenue 
D)  20% to 30% of gross revenue

Question 11

Which statement concerning medical records is most accurate?

Accepted Answer

A)  By law, medical records must measure $\times$ 11 inches. 
B)  Any errors should be corrected with "white out." 
C)  By law, clients are not entitled to have access to their animal's medical records. 
D)  Information must be entered at the time the service is provided. 
A)  By law, medical records must measure $\times$ 11 inches. 
B)  Any errors should be corrected with "white out." 
C)  By law, clients are not entitled to have access to their animal's medical records. 
D)  Information must be entered at the time the service is provided.

Question 12

All of the following information must be included on a prescription label, except:

Accepted Answer

A)  name of drug. 
B)  strength. 
C)  expiration date. 
D)  product lot number. 
A)  name of drug. 
B)  strength. 
C)  expiration date. 
D)  product lot number.

A percentage that the policyholder is responsible for after the deductible has been met is referred to as:

The ultimate role of the veterinary technician in the bond between a client and pet is to:

A dispensing fee is added to a medication to:

SOAP refers to:

An account receivable is the:

The first stage of grief is:

Estimates for a procedure should be reviewed with the client:

Scheduling appointment time with a grieving client following the loss of a pet is an example of which step in the grief counseling process?

A client's first impression of the veterinary practice begins:

Total inventory costs should remain at:

Which statement concerning medical records is most accurate?

All of the following information must be included on a prescription label, except:

Overview of the Veterinary Profession

Medical Terminology

Anatomy and Physiology

Pharmacology and Pharmacy

Animal Behavior and Restraint

Animal Husbandry and Nutrition

Animal Care and Nursing

Anesthesia and Surgical Assisting

Laboratory Procedures

Diagnostic Imaging

Avian and Exotic Animal Care and Nursing

Large Animal Nursing and Husbandry

Filters

Exam 2: Office Procedures and Client Relations

A percentage that the policyholder is responsible for after the deductible has been met is referred to as:

The ultimate role of the veterinary technician in the bond between a client and pet is to:

A dispensing fee is added to a medication to:

SOAP refers to:

An account receivable is the:

The first stage of grief is:

Estimates for a procedure should be reviewed with the client:

Scheduling appointment time with a grieving client following the loss of a pet is an example of which step in the grief counseling process?

A client's first impression of the veterinary practice begins:

Total inventory costs should remain at:

Which statement concerning medical records is most accurate?

All of the following information must be included on a prescription label, except:

Overview of the Veterinary Profession

Medical Terminology

Anatomy and Physiology

Pharmacology and Pharmacy

Animal Behavior and Restraint

Animal Husbandry and Nutrition

Animal Care and Nursing

Anesthesia and Surgical Assisting

Laboratory Procedures

Diagnostic Imaging

Avian and Exotic Animal Care and Nursing

Large Animal Nursing and Husbandry

Filters