Question 1

The most correct answer regarding debt collection is:

Accepted Answer

A)  accounts of 30 days or less are easiest to collect 
B)  accounts greater than 90 days are easiest to collect 
C)  accounts less than 30 days cannot be turned over to a collections agent 
D)  accounts may be easier to collect on a 7-year plan with an agency 
A)  accounts of 30 days or less are easiest to collect 
B)  accounts greater than 90 days are easiest to collect 
C)  accounts less than 30 days cannot be turned over to a collections agent 
D)  accounts may be easier to collect on a 7-year plan with an agency

Question 2

OTC products can be sold under which of the following conditions?

Accepted Answer

A)  With a valid written prescription from the veterinarian 
B)  With a current client-patient relationship 
C)  Without a current client-patient relationship and without a written prescription 
D)  Never 
A)  With a valid written prescription from the veterinarian 
B)  With a current client-patient relationship 
C)  Without a current client-patient relationship and without a written prescription 
D)  Never

Question 3

The ultimate goal of communication is to:

Accepted Answer

A)  listen closely to the speaker 
B)  speak clearly 
C)  exchange information 
D)  make sure you take good notes 
A)  listen closely to the speaker 
B)  speak clearly 
C)  exchange information 
D)  make sure you take good notes

Question 4

The loss of a product without explanation is known as:

Accepted Answer

A)  EOQ 
B)  reorder point 
C)  shrinkage 
D)  premium point 
A)  EOQ 
B)  reorder point 
C)  shrinkage 
D)  premium point

Question 5

What is the best way to address a client's potential financial difficulties in paying for veterinary services?

Accepted Answer

A)  Say, "How will you be paying for today's visit? We accept cash, checks, and credit cards." 
B)  Provide an estimate before the client consents to treatment. 
C)  Give the client the bill at the end of the visit and do not offend him or her by inquiring about money beforehand. 
D)  Insist on full payment before an examination is initiated. 
A)  Say, "How will you be paying for today's visit? We accept cash, checks, and credit cards." 
B)  Provide an estimate before the client consents to treatment. 
C)  Give the client the bill at the end of the visit and do not offend him or her by inquiring about money beforehand. 
D)  Insist on full payment before an examination is initiated.

Question 6

Assisting clients in the bereavement process includes:

Accepted Answer

A)  suggesting ways to memorialize their pet 
B)  describing details of other clients who have recently lost their pets 
C)  suggesting replacing their lost pet with a new one right away for comfort 
D)  helping them understand that it is only the loss of a pet, not a person 
A)  suggesting ways to memorialize their pet 
B)  describing details of other clients who have recently lost their pets 
C)  suggesting replacing their lost pet with a new one right away for comfort 
D)  helping them understand that it is only the loss of a pet, not a person

Question 7

A client calls to ask for advice. Her dog has vomited several times, and she is concerned that the pet may be seriously ill. She asks if there is anything she can do for the animal. Which of the following is an appropriate response?

Accepted Answer

A)  "I cannot give you advice over the phone. Please bring the dog in for examination." 
B)  "We don't offer first aid advice over the telephone. Perhaps another veterinary practice can help you." 
C)  "Yes, I'm sure we can help your dog. May I make an appointment for you so the doctor can examine the dog?" 
D)  "Try giving the dog some Pepto-Bismol. If that doesn't work, there's not much more you can do for him." 
A)  "I cannot give you advice over the phone. Please bring the dog in for examination." 
B)  "We don't offer first aid advice over the telephone. Perhaps another veterinary practice can help you." 
C)  "Yes, I'm sure we can help your dog. May I make an appointment for you so the doctor can examine the dog?" 
D)  "Try giving the dog some Pepto-Bismol. If that doesn't work, there's not much more you can do for him."

Question 8

The shelf life of an item in inventory should not exceed which of the following?

Accepted Answer

A)  3 months 
B)  6 months 
C)  12 months 
D)  Manufacturer's suggested expiration date 
A)  3 months 
B)  6 months 
C)  12 months 
D)  Manufacturer's suggested expiration date

Question 9

Phone etiquette is illustrated by:

Accepted Answer

A)  a friendly tone of voice 
B)  abrupt, short, efficient answers 
C)  allowing the phone to ring more than three times to enable the caller to formulate thoughts 
D)  de-emphasizing verbal skills 
A)  a friendly tone of voice 
B)  abrupt, short, efficient answers 
C)  allowing the phone to ring more than three times to enable the caller to formulate thoughts 
D)  de-emphasizing verbal skills

Question 10

Animals that are leaving the United States for export to another country may be required to receive a (an):

Accepted Answer

A)  intrastate health certificate 
B)  interstate health certificate 
C)  international health certificate 
D)  national health certificate 
A)  intrastate health certificate 
B)  interstate health certificate 
C)  international health certificate 
D)  national health certificate

Question 11

POMR refers to:

Accepted Answer

A)  problem objective medical record 
B)  problem-oriented medical receipt 
C)  problem objective medical receipt 
D)  problem-oriented medical record 
A)  problem objective medical record 
B)  problem-oriented medical receipt 
C)  problem objective medical receipt 
D)  problem-oriented medical record

Question 12

Positive body language includes eye contact, facial expression, and:

Accepted Answer

A)  facing toward people when talking to them 
B)  looking at people's hand gestures when talking to them 
C)  watching people's body language when talking to them 
D)  keeping your hands still while talking to someone 
A)  facing toward people when talking to them 
B)  looking at people's hand gestures when talking to them 
C)  watching people's body language when talking to them 
D)  keeping your hands still while talking to someone

Question 13

The federal act that prevents someone from using unruly tactics when trying to collect on an overdue account is:

Accepted Answer

A)  Fair Debt Collection Practices Act 
B)  The Right-to-Know Act 
C)  Equal Employment Opportunity Act 
D)  Fair Labor Standards Act 
A)  Fair Debt Collection Practices Act 
B)  The Right-to-Know Act 
C)  Equal Employment Opportunity Act 
D)  Fair Labor Standards Act

Question 14

The inventory point at which additional product is ordered is known as:

Accepted Answer

A)  EOQ 
B)  reorder point 
C)  shrinkage 
D)  premium point 
A)  EOQ 
B)  reorder point 
C)  shrinkage 
D)  premium point

Question 15

Conditions or abnormalities that are transmitted from the parents to the offspring and that can cause death or illness are known as:

Accepted Answer

A)  congenital conditions 
B)  transparent conditions 
C)  hereditary conditions 
D)  none of the above 
A)  congenital conditions 
B)  transparent conditions 
C)  hereditary conditions 
D)  none of the above

Question 16

A term used to price a product based on a percentage of the cost is the:

Accepted Answer

A)  margin 
B)  markup 
C)  revenue 
D)  deductible 
A)  margin 
B)  markup 
C)  revenue 
D)  deductible

Question 17

Inventory costs at 14% and habitual use of reorder points are two factors in inventory management that would indicate:

Accepted Answer

A)  that the practice is ordering drugs in quantities that are too small and must reorder too often 
B)  that the practice is ordering too many drugs that are expiring before they can be used 
C)  an efficient and well-run inventory program 
D)  that too much space and capital are tied up in inventory 
A)  that the practice is ordering drugs in quantities that are too small and must reorder too often 
B)  that the practice is ordering too many drugs that are expiring before they can be used 
C)  an efficient and well-run inventory program 
D)  that too much space and capital are tied up in inventory

Question 18

When a practice has a loss of a product without explanation, this is referred to as:

Accepted Answer

A)  reorder point. 
B)  economic order quantity. 
C)  shrinkage. 
D)  inventory turnover. 
A)  reorder point. 
B)  economic order quantity. 
C)  shrinkage. 
D)  inventory turnover.

Question 19

Indemnity insurance offers:

Accepted Answer

A)  compensation for treatment of injured and sick pets 
B)  compensation for the death of a pet 
C)  all of the above 
D)  none of the above 
A)  compensation for treatment of injured and sick pets 
B)  compensation for the death of a pet 
C)  all of the above 
D)  none of the above

Question 20

Team members that maintain eye contact with clients make the client feel:

Accepted Answer

A)  belittled. 
B)  challenged 
C)  confident in recommendations from the team member. 
D)  that they have a lack of knowledge compared to that of the team member. 
A)  belittled. 
B)  challenged 
C)  confident in recommendations from the team member. 
D)  that they have a lack of knowledge compared to that of the team member.

The most correct answer regarding debt collection is:

OTC products can be sold under which of the following conditions?

The ultimate goal of communication is to:

The loss of a product without explanation is known as:

What is the best way to address a client's potential financial difficulties in paying for veterinary services?

Assisting clients in the bereavement process includes:

A client calls to ask for advice. Her dog has vomited several times, and she is concerned that the pet may be seriously ill. She asks if there is anything she can do for the animal. Which of the following is an appropriate response?

The shelf life of an item in inventory should not exceed which of the following?

Phone etiquette is illustrated by:

Animals that are leaving the United States for export to another country may be required to receive a (an):

POMR refers to:

Positive body language includes eye contact, facial expression, and:

The federal act that prevents someone from using unruly tactics when trying to collect on an overdue account is:

The inventory point at which additional product is ordered is known as:

Conditions or abnormalities that are transmitted from the parents to the offspring and that can cause death or illness are known as:

A term used to price a product based on a percentage of the cost is the:

Inventory costs at 14% and habitual use of reorder points are two factors in inventory management that would indicate:

When a practice has a loss of a product without explanation, this is referred to as:

Indemnity insurance offers:

Team members that maintain eye contact with clients make the client feel:

Overview of the Veterinary Profession

Medical Terminology

Anatomy and Physiology

Pharmacology and Pharmacy

Animal Behavior and Restraint

Animal Husbandry and Nutrition

Animal Care and Nursing

Anesthesia and Surgical Assisting

Laboratory Procedures

Diagnostic Imaging

Avian and Exotic Animal Care and Nursing

Large Animal Nursing and Husbandry

Filters

Exam 2: Office Procedures and Client Relations

The most correct answer regarding debt collection is:

OTC products can be sold under which of the following conditions?

The ultimate goal of communication is to:

The loss of a product without explanation is known as:

What is the best way to address a client's potential financial difficulties in paying for veterinary services?

Assisting clients in the bereavement process includes:

A client calls to ask for advice. Her dog has vomited several times, and she is concerned that the pet may be seriously ill. She asks if there is anything she can do for the animal. Which of the following is an appropriate response?

The shelf life of an item in inventory should not exceed which of the following?

Phone etiquette is illustrated by:

Animals that are leaving the United States for export to another country may be required to receive a (an):

POMR refers to:

Positive body language includes eye contact, facial expression, and:

The federal act that prevents someone from using unruly tactics when trying to collect on an overdue account is:

The inventory point at which additional product is ordered is known as:

Conditions or abnormalities that are transmitted from the parents to the offspring and that can cause death or illness are known as:

A term used to price a product based on a percentage of the cost is the:

Inventory costs at 14% and habitual use of reorder points are two factors in inventory management that would indicate:

When a practice has a loss of a product without explanation, this is referred to as:

Indemnity insurance offers:

Team members that maintain eye contact with clients make the client feel:

Overview of the Veterinary Profession

Medical Terminology

Anatomy and Physiology

Pharmacology and Pharmacy

Animal Behavior and Restraint

Animal Husbandry and Nutrition

Animal Care and Nursing

Anesthesia and Surgical Assisting

Laboratory Procedures

Diagnostic Imaging

Avian and Exotic Animal Care and Nursing

Large Animal Nursing and Husbandry

Filters