Question 1

________ result when employees believe that the ________ has violated the contract agreement.

Accepted Answer

Grievances, organization
Expla

Question 2

A union has won a representative election. What right does that union now hold?

Accepted Answer

A)  The right to represent all employees of the hospital 
B)  The right to forbid management from unilaterally changing employment conditions for employees outside the bargaining unit 
C)  The right to jointly negotiate expanded bargaining units with the employer after the election 
D)  The right to be the bargaining agent for a group of employees 
A)  The right to represent all employees of the hospital 
B)  The right to forbid management from unilaterally changing employment conditions for employees outside the bargaining unit 
C)  The right to jointly negotiate expanded bargaining units with the employer after the election 
D)  The right to be the bargaining agent for a group of employees

Question 3

The nurse manager is educating staff about the collective bargaining process. Who should this nurse say controls collective bargaining in healthcare?

Accepted Answer

A)  The judicial system 
B)  Individual hospitals 
C)  Nurses' unions 
D)  Federal laws 
A)  The judicial system 
B)  Individual hospitals 
C)  Nurses' unions 
D)  Federal laws

Question 4

A nurse assistant states, "I don't understand why they would select a nurse to be the union representative." Which response by a coworker is appropriate?

Accepted Answer

A)  "Administration chose a nurse for this role." 
B)  "Why do you care who is the representative?" 
C)  "The representative must be an employee of the union or a member of the nursing staff." 
D)  "The representative must be a nurse if the unionized organization is a hospital or healthcare organization." 
A)  "Administration chose a nurse for this role." 
B)  "Why do you care who is the representative?" 
C)  "The representative must be an employee of the union or a member of the nursing staff." 
D)  "The representative must be a nurse if the unionized organization is a hospital or healthcare organization."

Question 5

A union representative tells the nurses of a hospital that they should review the Kentucky River trilogy as part of their education regarding unionization. What will the nurses learn from this review?

Accepted Answer

A)  A summary of the benefits of collective bargaining in the healthcare industry 
B)  The history of unionization in the United States 
C)  What the nurse can expect to pay as a member of the collective bargaining unit 
D)  Which nurses are considered to have supervisory status 
A)  A summary of the benefits of collective bargaining in the healthcare industry 
B)  The history of unionization in the United States 
C)  What the nurse can expect to pay as a member of the collective bargaining unit 
D)  Which nurses are considered to have supervisory status

Question 6

The National Labor Relations Board (NLRB) has certified a union to be the bargaining agent for a hospital. A nurse working in the hospital has a grievance and says to the nurse manager, "Wait until the union gets involved." Which response by the manager is appropriate?

Accepted Answer

A)  "NLRB certification does not mean a union will develop." 
B)  "A union will not get involved in this situation." 
C)  "The NLRB is not concerned with your grievance." 
D)  "The grievance will be resolved with or without the NLRB." 
A)  "NLRB certification does not mean a union will develop." 
B)  "A union will not get involved in this situation." 
C)  "The NLRB is not concerned with your grievance." 
D)  "The grievance will be resolved with or without the NLRB."

Question 7

A grievance has been filed against a hospital where the nursing staff has just established a union. What is the nurse executive's first step?

Accepted Answer

A)  Call the union representative for a meeting to discuss the grievance. 
B)  Call managers together to discuss the grievance. 
C)  Notify staff nurses that the grievance has been received. 
D)  Review the agreement for information about grievances. 
A)  Call the union representative for a meeting to discuss the grievance. 
B)  Call managers together to discuss the grievance. 
C)  Notify staff nurses that the grievance has been received. 
D)  Review the agreement for information about grievances.

Question 8

A nurse who works in a hospital with a collective bargaining unit requires disciplining. Which actions by the nurse manager are critical? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Accepted Answer

A)  Coaching the nurse as appropriate 
B)  Letting the collective bargaining unit handle any disciplinary needs 
C)  Reviewing policy and procedures with the nurse 
D)  Discussing expectations that were not met 
E)  Directing any questions the nurse has to the union representative 
A)  Coaching the nurse as appropriate 
B)  Letting the collective bargaining unit handle any disciplinary needs 
C)  Reviewing policy and procedures with the nurse 
D)  Discussing expectations that were not met 
E)  Directing any questions the nurse has to the union representative

Question 9

The housekeeping employee asks the employees' agent what role the union representative plays. What answer should the agent provide?

Accepted Answer

A)  "They will set wages for union members." 
B)  "They are responsible for writing floating policy for administration." 
C)  "They oversee the retirement funds." 
D)  "They are responsible for administering the contract." 
A)  "They will set wages for union members." 
B)  "They are responsible for writing floating policy for administration." 
C)  "They oversee the retirement funds." 
D)  "They are responsible for administering the contract."

Question 10

A nurse who has accepted a position as an assistant ICU manager is discussing unionization with the human resources (HR) director. The HR director says the nurse cannot join the union. What rationale should the HR director offer for this statement?

Accepted Answer

A)  The nurse has never been in a union in the past. 
B)  The nurse must first complete orientation before being eligible to join the union. 
C)  The nurse must have worked in a hospital environment for at least 5 years. 
D)  Registered nurses hired as management are not eligible for collective bargaining. 
A)  The nurse has never been in a union in the past. 
B)  The nurse must first complete orientation before being eligible to join the union. 
C)  The nurse must have worked in a hospital environment for at least 5 years. 
D)  Registered nurses hired as management are not eligible for collective bargaining.

Question 11

One of the areas of supervision defined by the National Labor Relations Board (NLRB) is "independent judgment." Which nurses fall into this category? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Accepted Answer

A)  A nurse who routinely reviews lab work and makes a clinical judgment of when to notify the physician 
B)  A nurse who works twice a month as charge nurse on an acute care unit 
C)  A nurse who makes team assignments as part of the charge nurse role 
D)  A nurse whose job includes choosing which assistants to place with which clients 
E)  A nurse who applies assessment findings when altering the plan of care for a client 
A)  A nurse who routinely reviews lab work and makes a clinical judgment of when to notify the physician 
B)  A nurse who works twice a month as charge nurse on an acute care unit 
C)  A nurse who makes team assignments as part of the charge nurse role 
D)  A nurse whose job includes choosing which assistants to place with which clients 
E)  A nurse who applies assessment findings when altering the plan of care for a client

Question 12

The nursing staff at a hospital is upset regarding nurse-client ratios. One of the nurses says, "Our contract is not being honored. I think we need to tear it up and strike, starting tomorrow." Which response by the union representative is most appropriate?

Accepted Answer

A)  "We can't strike until we have given administration 10 days' notice of our desire to change the contract." 
B)  "The FMCS (Federal Mediation and Conciliation Service) has to have 30 days' notice of our intent to strike." 
C)  "I have to let the medical chief of staff know we are going to strike at least 30 days before it happens." 
D)  "I have to meet with the board of directors and tell them 24 hours in advance." 
A)  "We can't strike until we have given administration 10 days' notice of our desire to change the contract." 
B)  "The FMCS (Federal Mediation and Conciliation Service) has to have 30 days' notice of our intent to strike." 
C)  "I have to let the medical chief of staff know we are going to strike at least 30 days before it happens." 
D)  "I have to meet with the board of directors and tell them 24 hours in advance."

result when employees believe that the has violated the contract agreement.

A union has won a representative election. What right does that union now hold?

The nurse manager is educating staff about the collective bargaining process. Who should this nurse say controls collective bargaining in healthcare?

A nurse assistant states, "I don't understand why they would select a nurse to be the union representative." Which response by a coworker is appropriate?

A union representative tells the nurses of a hospital that they should review the Kentucky River trilogy as part of their education regarding unionization. What will the nurses learn from this review?

The National Labor Relations Board (NLRB) has certified a union to be the bargaining agent for a hospital. A nurse working in the hospital has a grievance and says to the nurse manager, "Wait until the union gets involved." Which response by the manager is appropriate?

A grievance has been filed against a hospital where the nursing staff has just established a union. What is the nurse executive's first step?

A nurse who works in a hospital with a collective bargaining unit requires disciplining. Which actions by the nurse manager are critical? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

The housekeeping employee asks the employees' agent what role the union representative plays. What answer should the agent provide?

A nurse who has accepted a position as an assistant ICU manager is discussing unionization with the human resources (HR) director. The HR director says the nurse cannot join the union. What rationale should the HR director offer for this statement?

One of the areas of supervision defined by the National Labor Relations Board (NLRB) is "independent judgment." Which nurses fall into this category? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

The nursing staff at a hospital is upset regarding nurse-client ratios. One of the nurses says, "Our contract is not being honored. I think we need to tear it up and strike, starting tomorrow." Which response by the union representative is most appropriate?

Introducing Nursing Management

Designing Organizations

Delivering Nursing Care

Leading, Managing, Following

Initiating and Managing Change

Managing and Improving Quality

Understanding Legal and Ethical Issues

Understanding Power and Politics

Thinking Critically, Making Decisions, Solving Problems

Communicating Effectively

Delegating Successfully

Building and Managing Teams

Handling Conflict

Managing Time

Budgeting and Managing Fiscal Resources

Recruiting and Selecting Staff

Staffing and Scheduling

Motivating and Developing Staff

Evaluating Staff Performance

Feedback and Coaching, Disciplining, and Terminating Staff

Managing Absenteeism, Reducing Turnover, Retaining Staff

Dealing With Disruptive Staff Problems

Preparing for Emergencies

Preventing Workplace Violence

Managing Stress

Advancing Your Career

Imagining the Future

Filters

Exam 25: Handling Collective Bargaining Issues

________ result when employees believe that the ________ has violated the contract agreement.

A union has won a representative election. What right does that union now hold?

The nurse manager is educating staff about the collective bargaining process. Who should this nurse say controls collective bargaining in healthcare?

A nurse assistant states, "I don't understand why they would select a nurse to be the union representative." Which response by a coworker is appropriate?

A union representative tells the nurses of a hospital that they should review the Kentucky River trilogy as part of their education regarding unionization. What will the nurses learn from this review?

The National Labor Relations Board (NLRB) has certified a union to be the bargaining agent for a hospital. A nurse working in the hospital has a grievance and says to the nurse manager, "Wait until the union gets involved." Which response by the manager is appropriate?

A grievance has been filed against a hospital where the nursing staff has just established a union. What is the nurse executive's first step?

A nurse who works in a hospital with a collective bargaining unit requires disciplining. Which actions by the nurse manager are critical? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

The housekeeping employee asks the employees' agent what role the union representative plays. What answer should the agent provide?

A nurse who has accepted a position as an assistant ICU manager is discussing unionization with the human resources (HR) director. The HR director says the nurse cannot join the union. What rationale should the HR director offer for this statement?

One of the areas of supervision defined by the National Labor Relations Board (NLRB) is "independent judgment." Which nurses fall into this category? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

The nursing staff at a hospital is upset regarding nurse-client ratios. One of the nurses says, "Our contract is not being honored. I think we need to tear it up and strike, starting tomorrow." Which response by the union representative is most appropriate?

Introducing Nursing Management

Designing Organizations

Delivering Nursing Care

Leading, Managing, Following

Initiating and Managing Change

Managing and Improving Quality

Understanding Legal and Ethical Issues

Understanding Power and Politics

Thinking Critically, Making Decisions, Solving Problems

Communicating Effectively

Delegating Successfully

Building and Managing Teams

Handling Conflict

Managing Time

Budgeting and Managing Fiscal Resources

Recruiting and Selecting Staff

Staffing and Scheduling

Motivating and Developing Staff

Evaluating Staff Performance

Feedback and Coaching, Disciplining, and Terminating Staff

Managing Absenteeism, Reducing Turnover, Retaining Staff

Dealing With Disruptive Staff Problems

Preparing for Emergencies

Preventing Workplace Violence

Managing Stress

Advancing Your Career

Imagining the Future

Filters

result when employees believe that the has violated the contract agreement.