Question 1

An example of a(n) ________ is the question "Why?"

Accepted Answer

A)  probe 
B)  bipolar question 
C)  closed question 
D)  interactive question 
A)  probe 
B)  bipolar question 
C)  closed question 
D)  interactive question

Question 2

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

Accepted Answer

A)  bipolar 
B)  closed 
C)  open 
D)  logical 
A)  bipolar 
B)  closed 
C)  open 
D)  logical

Question 3

Behavior is defined as "what people in the organization say they want."

Accepted Answer

A) True 
 B)False

Question 4

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

Accepted Answer

A) True 
 B)False

Question 5

Observers offer technical explanations and advice during a JAD session.

Accepted Answer

A) True 
 B)False

Question 6

Which of these interview structures begins with the general and ends with the specific?

Accepted Answer

A)  circle 
B)  diamond 
C)  funnel 
D)  pyramid 
A)  circle 
B)  diamond 
C)  funnel 
D)  pyramid

Question 7

The scribe is responsible for keeping the JAD session on track and for negotiating and resolving conflicts.

Accepted Answer

A) True 
 B)False

Question 8

Which of these is an advantage of open-ended questions?

Accepted Answer

A)  allows more spontaneity 
B)  gets to the point more quickly 
C)  makes comparing interviews easier 
D)  saves time 
A)  allows more spontaneity 
B)  gets to the point more quickly 
C)  makes comparing interviews easier 
D)  saves time

Question 9

The biggest difference between the questions used for most interviews and those on questionnaires is:

Accepted Answer

A)  interview questions may be open ended. 
B)  interview questions may be grouped into categories. 
C)  interviewing allows the analyst to include questions that are both open-ended and closed. 
D)  interviewing permits interaction between the questions and their meanings. 
A)  interview questions may be open ended. 
B)  interview questions may be grouped into categories. 
C)  interviewing allows the analyst to include questions that are both open-ended and closed. 
D)  interviewing permits interaction between the questions and their meanings.

Question 10

Which of the following is not an element of a story?

Accepted Answer

A)  The call to adventure 
B)  The call to action 
C)  The transformation 
D)  The epilogue 
A)  The call to adventure 
B)  The call to action 
C)  The transformation 
D)  The epilogue

Question 11

Which term is defined as "what people in the organization say they want"?

Accepted Answer

A)  attitudes 
B)  behavior 
C)  beliefs 
D)  characteristics 
A)  attitudes 
B)  behavior 
C)  beliefs 
D)  characteristics

Question 12

What question should be asked at the end of an interview?

Accepted Answer

A)  "Are there any answers that you would like to change, now that you have had time to think things over?" 
B)  "Others in your organization have provided conflicting information. Do we have your permission to explain your point of view?" 
C)  "Do you mind if we check your answers out with others in future interviews?" 
D)  "Is there anything we haven't touched on that you think is important for me to know?" 
A)  "Are there any answers that you would like to change, now that you have had time to think things over?" 
B)  "Others in your organization have provided conflicting information. Do we have your permission to explain your point of view?" 
C)  "Do you mind if we check your answers out with others in future interviews?" 
D)  "Is there anything we haven't touched on that you think is important for me to know?"

Question 13

The interview is a valuable time to explore key human-computer interaction concerns.

Accepted Answer

A) True 
 B)False

Question 14

JAD sessions:

Accepted Answer

A)  are used when several interviews, with several users, contain only closed, detailed questions. 
B)  are used when the users do not get along with one another. 
C)  are used to perform interviews with management and primary clients outside the corporation. 
D)  are used to reduce the time and the cost of doing many one-to-one interviews. 
A)  are used when several interviews, with several users, contain only closed, detailed questions. 
B)  are used when the users do not get along with one another. 
C)  are used to perform interviews with management and primary clients outside the corporation. 
D)  are used to reduce the time and the cost of doing many one-to-one interviews.

Question 15

A bipolar question is a special kind of open-ended question.

Accepted Answer

A) True 
 B)False

Question 16

The halo effect is when an impression formed in one question carries into the next question.

Accepted Answer

A) True 
 B)False

Question 17

The degree in which the question measures what the analyst intends to measure is called:

Accepted Answer

A)  external consistency. 
B)  internal consistency. 
C)  factoring. 
D)  validity. 
A)  external consistency. 
B)  internal consistency. 
C)  factoring. 
D)  validity.

Question 18

The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.

Accepted Answer

A)  color design 
B)  reliability 
C)  human computer interaction (HCI) 
D)  readability 
A)  color design 
B)  reliability 
C)  human computer interaction (HCI) 
D)  readability

Question 19

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Accepted Answer

A)  deciding on question types and structure 
B)  deciding whom to interview 
C)  establishing interview objectives 
D)  preparing the interviewee 
E)  reading background material 
A)  deciding on question types and structure 
B)  deciding whom to interview 
C)  establishing interview objectives 
D)  preparing the interviewee 
E)  reading background material

Question 20

Which of the following is not a disadvantage of JAD sessions?

Accepted Answer

A)  JAD requires a commitment of a large block of time from the users. 
B)  If the preparation for a JAD session is inadequate, it may result is a less than satisfactory design. 
C)  Only one or two users have input into a JAD session. 
D)  The organizational culture may not support a JAD session. 
A)  JAD requires a commitment of a large block of time from the users. 
B)  If the preparation for a JAD session is inadequate, it may result is a less than satisfactory design. 
C)  Only one or two users have input into a JAD session. 
D)  The organizational culture may not support a JAD session.

An example of a(n) ________ is the question "Why?"

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

Behavior is defined as "what people in the organization say they want."

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

Observers offer technical explanations and advice during a JAD session.

Which of these interview structures begins with the general and ends with the specific?

The scribe is responsible for keeping the JAD session on track and for negotiating and resolving conflicts.

Which of these is an advantage of open-ended questions?

The biggest difference between the questions used for most interviews and those on questionnaires is:

Which of the following is not an element of a story?

Which term is defined as "what people in the organization say they want"?

What question should be asked at the end of an interview?

The interview is a valuable time to explore key human-computer interaction concerns.

JAD sessions:

A bipolar question is a special kind of open-ended question.

The halo effect is when an impression formed in one question carries into the next question.

The degree in which the question measures what the analyst intends to measure is called:

The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Which of the following is not a disadvantage of JAD sessions?

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, Prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

An example of a(n) ________ is the question "Why?"

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

Behavior is defined as "what people in the organization say they want."

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

Observers offer technical explanations and advice during a JAD session.

Which of these interview structures begins with the general and ends with the specific?

The scribe is responsible for keeping the JAD session on track and for negotiating and resolving conflicts.

Which of these is an advantage of open-ended questions?

The biggest difference between the questions used for most interviews and those on questionnaires is:

Which of the following is not an element of a story?

Which term is defined as "what people in the organization say they want"?

What question should be asked at the end of an interview?

The interview is a valuable time to explore key human-computer interaction concerns.

JAD sessions:

A bipolar question is a special kind of open-ended question.

The halo effect is when an impression formed in one question carries into the next question.

The degree in which the question measures what the analyst intends to measure is called:

The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Which of the following is not a disadvantage of JAD sessions?

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, Prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters