Question 1

The diamond structure has the advantage of taking less interviewer time.

Accepted Answer

A) True 
 B)False

Question 2

Using questionnaires is useful for doing exploratory studies to gauge overall opinion.

Accepted Answer

A) True 
 B)False

Question 3

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

Accepted Answer

A) True 
 B)False

Question 4

An example of an ________ question is "Explain how you make a purchasing decision?"

Accepted Answer

A)  open-ended 
B)  closed-ended 
C)  true/false 
D)  multiple choice 
A)  open-ended 
B)  closed-ended 
C)  true/false 
D)  multiple choice

Question 5

Probing questions:

Accepted Answer

A)  should be avoided, since they may make the interviewee feel that he/she is being interrogated. 
B)  are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. 
C)  are used to clarify, draw out, and expand on the interviewee's point. 
D)  should be done using an investigative/reporter approach. 
A)  should be avoided, since they may make the interviewee feel that he/she is being interrogated. 
B)  are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. 
C)  are used to clarify, draw out, and expand on the interviewee's point. 
D)  should be done using an investigative/reporter approach.

Question 6

Compose an open-ended question for Dr. DiVito, a university professor who is eligible for retirement in three weeks.

Accepted Answer

Example: Dr. DiVito,

Question 7

JAD sessions may be used when:

Accepted Answer

A)  user groups are restless and want something new. 
B)  organizational culture is very individualistic and the employees need to learn how to relate to one another. 
C)  the users are pressed for time and cannot get away for the block of time required for many interviews. 
D)  the questions are very closed and the analysts are not concerned about idea generation. 
A)  user groups are restless and want something new. 
B)  organizational culture is very individualistic and the employees need to learn how to relate to one another. 
C)  the users are pressed for time and cannot get away for the block of time required for many interviews. 
D)  the questions are very closed and the analysts are not concerned about idea generation.

Question 8

There are four elements that make up a story. They are: (1) the quest, (2) the struggle, (3) the resolution and (4) the epilogue.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following should be used to prepare the interviewee?

Accepted Answer

A)  Email your questions to the interviewee ahead of time so that he/she can formulate responses. 
B)  Tell the interviewee the type and format of the questions. 
C)  Let the interviewee know the names of other people that you have interviewed. 
D)  Ask the interviewee what he/she would like to be questioned about. 
A)  Email your questions to the interviewee ahead of time so that he/she can formulate responses. 
B)  Tell the interviewee the type and format of the questions. 
C)  Let the interviewee know the names of other people that you have interviewed. 
D)  Ask the interviewee what he/she would like to be questioned about.

Question 10

When should an interviewer compose a written interview report and why?

Accepted Answer

To capture as much data about

Question 11

Validity is the degree to which the question measures what the analyst intends to measure.

Accepted Answer

A) True 
 B)False

Question 12

The written interview report:

Accepted Answer

A)  should be written as soon as possible after the interview. 
B)  should be a transcript of the interview. 
C)  should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable. 
D)  should not contain the user's name or position. 
A)  should be written as soon as possible after the interview. 
B)  should be a transcript of the interview. 
C)  should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable. 
D)  should not contain the user's name or position.

Question 13

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

Accepted Answer

A) True 
 B)False

Question 14

Describe a situation in which JAD would be ideal.

Accepted Answer

Students should describe one of the foll

Question 15

Behaviors are what people in the organization say they want.

Accepted Answer

A) True 
 B)False

Question 16

A drawback of holding JAD sessions is that the system usually takes longer to implement while each person schedules their individual meeting.

Accepted Answer

A) True 
 B)False

Question 17

Beliefs are what people think is actually true.

Accepted Answer

A) True 
 B)False

Question 18

The problem that occurs when respondents rate everything as average is called:

Accepted Answer

A)  bipolarity. 
B)  central tendency. 
C)  halo effect. 
D)  leniency. 
A)  bipolarity. 
B)  central tendency. 
C)  halo effect. 
D)  leniency.

Question 19

One benefit of a closed interview question is the richness of detail provided.

Accepted Answer

A) True 
 B)False

Question 20

In an interview, opinions may be more important and more revealing than facts.

Accepted Answer

A) True 
 B)False

The diamond structure has the advantage of taking less interviewer time.

Using questionnaires is useful for doing exploratory studies to gauge overall opinion.

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

An example of an ________ question is "Explain how you make a purchasing decision?"

Probing questions:

Compose an open-ended question for Dr. DiVito, a university professor who is eligible for retirement in three weeks.

JAD sessions may be used when:

There are four elements that make up a story. They are: (1) the quest, (2) the struggle, (3) the resolution and (4) the epilogue.

Which of the following should be used to prepare the interviewee?

When should an interviewer compose a written interview report and why?

Validity is the degree to which the question measures what the analyst intends to measure.

The written interview report:

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

Describe a situation in which JAD would be ideal.

Behaviors are what people in the organization say they want.

A drawback of holding JAD sessions is that the system usually takes longer to implement while each person schedules their individual meeting.

Beliefs are what people think is actually true.

The problem that occurs when respondents rate everything as average is called:

One benefit of a closed interview question is the richness of detail provided.

In an interview, opinions may be more important and more revealing than facts.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, Prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

The diamond structure has the advantage of taking less interviewer time.

Using questionnaires is useful for doing exploratory studies to gauge overall opinion.

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

An example of an ________ question is "Explain how you make a purchasing decision?"

Probing questions:

Compose an open-ended question for Dr. DiVito, a university professor who is eligible for retirement in three weeks.

JAD sessions may be used when:

There are four elements that make up a story. They are: (1) the quest, (2) the struggle, (3) the resolution and (4) the epilogue.

Which of the following should be used to prepare the interviewee?

When should an interviewer compose a written interview report and why?

Validity is the degree to which the question measures what the analyst intends to measure.

The written interview report:

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

Describe a situation in which JAD would be ideal.

Behaviors are what people in the organization say they want.

A drawback of holding JAD sessions is that the system usually takes longer to implement while each person schedules their individual meeting.

Beliefs are what people think is actually true.

The problem that occurs when respondents rate everything as average is called:

One benefit of a closed interview question is the richness of detail provided.

In an interview, opinions may be more important and more revealing than facts.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, Prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters