Question 1

Describe a warm site.

Accepted Answer

A warm site is a location containing all

Question 2

A ___________ site can be running at a moment's notice if necessary.

Accepted Answer

The answer of A ___________ site can be running at...

Question 3

Traceroute would be best suited for which of the following tasks?

Accepted Answer

A)  testing layer 3 connectivity with a locally connected host 
B)  testing DNS settings 
C)  locating bottlenecks in a network 
D)  determining network bandwidth 
A)  testing layer 3 connectivity with a locally connected host 
B)  testing DNS settings 
C)  locating bottlenecks in a network 
D)  determining network bandwidth

Question 4

Which of the following is NOT a good practice for performing upgrades?

Accepted Answer

A)  ignore updates to new releases 
B)  test upgrades on an isolated network 
C)  do an upgrade notification reminders for users 
D)  perform research on potential upgrading issues 
A)  ignore updates to new releases 
B)  test upgrades on an isolated network 
C)  do an upgrade notification reminders for users 
D)  perform research on potential upgrading issues

Question 5

Match each item with a statement below.
-measures the total cable length

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 6

You are currently troubleshooting a network issue with your ISP's customer support agent.The agent requests that you open a command prompt and type "ping 127.0.0.1".What does this accomplish?

Accepted Answer

A)  tests the default gateway 
B)  tests a well-known public IP address 
C)  tests that the local IP protocol is functioning 
D)  tests TCP/IP configuration settings 
A)  tests the default gateway 
B)  tests a well-known public IP address 
C)  tests that the local IP protocol is functioning 
D)  tests TCP/IP configuration settings

Question 7

What should be done prior to installing upgrades in a live production environment?

Accepted Answer

Administrators should test upgrades prio

Question 8

Your current backup schedule involves differential backups of all data Monday through Saturday,with a full backup on Sunday.Last Saturday,one of your storage drives failed prior to running the daily backup.What must be done to recover the data on the failed drive?

Accepted Answer

A)  First the full backup from the previous Sunday must be restored,followed by each differential backup leading up to the day of the drive failure. 
B)  The differential backup from Friday is restored,followed by the last full backup of the drive. 
C)  The last full backup should be restored first,followed by the last successful differential backup prior to the drive failure. 
D)  Only the differentials need to be restored,but they must be done in sequential order 
A)  First the full backup from the previous Sunday must be restored,followed by each differential backup leading up to the day of the drive failure. 
B)  The differential backup from Friday is restored,followed by the last full backup of the drive. 
C)  The last full backup should be restored first,followed by the last successful differential backup prior to the drive failure. 
D)  Only the differentials need to be restored,but they must be done in sequential order

Question 9

Match each item with a statement below.
-doesn't mark files as backed up

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 10

To eliminate the potential problems caused by power fluctuations,especially on servers,you can install _________________

Accepted Answer

uninterrup

Question 11

The ping command is used to determine the path between two devices.

Accepted Answer

A) True 
 B)False

Question 12

Match each item with a statement below.
-a step in the troubleshooting process in which the technician must call in additional people

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 13

You recently completed a network overhaul over the weekend.Everything seems to be functioning properly until you receive a swarm of help desk support requests,all originating from one specific floor in your building.After a few minutes on the phone with those affected,you determine that no one has indicator lights active on their NICs.What is the most likely problem?

Accepted Answer

A)  The DHCP server has failed. 
B)  A gateway is incorrectly configured. 
C)  Static IP address settings have prevented the NIC from entering a usable state. 
D)  A network switch is powered off. 
A)  The DHCP server has failed. 
B)  A gateway is incorrectly configured. 
C)  Static IP address settings have prevented the NIC from entering a usable state. 
D)  A network switch is powered off.

Question 14

What does the ping message "Destination net unreachable" mean?

Accepted Answer

A)  The pinged host has a firewall. 
B)  A router in the path from the source to the destination determined that the destination network does not exist. 
C)  The pinged IP address is on the same network,but an ARP reply was not received. 
D)  IPv6 is installed on the local machine. 
A)  The pinged host has a firewall. 
B)  A router in the path from the source to the destination determined that the destination network does not exist. 
C)  The pinged IP address is on the same network,but an ARP reply was not received. 
D)  IPv6 is installed on the local machine.

Question 15

Match each item with a statement below.
-instructions on how to undo the upgrade if problems occur during or after the upgrade

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 16

Match each item with a statement below.
-a backup designed to allow restoring the system disk directly from backup media without having to install the OS and backup software first

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 17

You have just connected a brand new workstation to your local network.As per company policy,you have used a static IP configuration.However,all attempts to reach the Internet from the workstation fail.You have verified that you can communicate with servers and other workstations on the local network,and that you are the only one having an issue reaching the Internet.What is most likely the issue?

Accepted Answer

A)  incorrectly configured gateway address 
B)  DNS issues 
C)  wrong IP address for the workstation 
D)  incorrectly configured MAC address 
A)  incorrectly configured gateway address 
B)  DNS issues 
C)  wrong IP address for the workstation 
D)  incorrectly configured MAC address

Question 18

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgements,or duplicate acknowledgements that cause network slow-down?

Accepted Answer

A)  protocol analyzer 
B)  management information base 
C)  software agents 
D)  Simple Network Management Protocol 
A)  protocol analyzer 
B)  management information base 
C)  software agents 
D)  Simple Network Management Protocol

Question 19

Match each item with a statement below.
-a business continuity option in which a physical location has all the infrastructure in place and configured,and data is synchronized and up to date

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 20

In the first step of the troubleshooting process,how should you determine the scope of a problem?

Accepted Answer

You should establish who is affected by

Describe a warm site.

A ___________ site can be running at a moment's notice if necessary.

Traceroute would be best suited for which of the following tasks?

Which of the following is NOT a good practice for performing upgrades?

Match each item with a statement below. -measures the total cable length

You are currently troubleshooting a network issue with your ISP's customer support agent.The agent requests that you open a command prompt and type "ping 127.0.0.1".What does this accomplish?

What should be done prior to installing upgrades in a live production environment?

Your current backup schedule involves differential backups of all data Monday through Saturday,with a full backup on Sunday.Last Saturday,one of your storage drives failed prior to running the daily backup.What must be done to recover the data on the failed drive?

Match each item with a statement below. -doesn't mark files as backed up

To eliminate the potential problems caused by power fluctuations,especially on servers,you can install _________________

The ping command is used to determine the path between two devices.

Match each item with a statement below. -a step in the troubleshooting process in which the technician must call in additional people

What does the ping message "Destination net unreachable" mean?

Match each item with a statement below. -instructions on how to undo the upgrade if problems occur during or after the upgrade

Match each item with a statement below. -a backup designed to allow restoring the system disk directly from backup media without having to install the OS and backup software first

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgements,or duplicate acknowledgements that cause network slow-down?

Match each item with a statement below. -a business continuity option in which a physical location has all the infrastructure in place and configured,and data is synchronized and up to date

In the first step of the troubleshooting process,how should you determine the scope of a problem?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Technologies

Network Media

Network Protocols

Ip Addressing

Network Reference Models and Standards

Network Hardware in Depth

Introduction to Network Security

Wide Area Networking and Cloud Computing

Network Operating System Fundamentals

Network Management and Administration

Filters

Exam 13: Troubleshooting and Support

Describe a warm site.

A ___________ site can be running at a moment's notice if necessary.

Traceroute would be best suited for which of the following tasks?

Which of the following is NOT a good practice for performing upgrades?

Match each item with a statement below. -measures the total cable length

You are currently troubleshooting a network issue with your ISP's customer support agent.The agent requests that you open a command prompt and type "ping 127.0.0.1".What does this accomplish?

What should be done prior to installing upgrades in a live production environment?

Your current backup schedule involves differential backups of all data Monday through Saturday,with a full backup on Sunday.Last Saturday,one of your storage drives failed prior to running the daily backup.What must be done to recover the data on the failed drive?

Match each item with a statement below. -doesn't mark files as backed up

To eliminate the potential problems caused by power fluctuations,especially on servers,you can install _________________

The ping command is used to determine the path between two devices.

Match each item with a statement below. -a step in the troubleshooting process in which the technician must call in additional people

What does the ping message "Destination net unreachable" mean?

Match each item with a statement below. -instructions on how to undo the upgrade if problems occur during or after the upgrade

Match each item with a statement below. -a backup designed to allow restoring the system disk directly from backup media without having to install the OS and backup software first

What kind of software would you use to view and troubleshoot protocol-specific problems such as TCP retries caused by missed acknowledgements,or duplicate acknowledgements that cause network slow-down?

Match each item with a statement below. -a business continuity option in which a physical location has all the infrastructure in place and configured,and data is synchronized and up to date

In the first step of the troubleshooting process,how should you determine the scope of a problem?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Technologies

Network Media

Network Protocols

Ip Addressing

Network Reference Models and Standards

Network Hardware in Depth

Introduction to Network Security

Wide Area Networking and Cloud Computing

Network Operating System Fundamentals

Network Management and Administration

Filters