Question 1

In the problem-solving process,you should always devise a solution to the problem you are facing prior to determining the scope of the problem.

Accepted Answer

A) True 
 B)False

Question 2

Failing to document your network can increase your job security.

Accepted Answer

A) True 
 B)False

Question 3

Your current backup schedule involves incremental backups of all data Monday through Saturday,with a full backup on Sunday.Last Saturday,one of your storage drives failed prior to running the daily backup.What must be done to recover the data on the failed drive?

Accepted Answer

A)  The last full backup must be restored first,followed by the last incremental backup prior to the drive failure 
B)  Only the last incremental backup needs to be restored. 
C)  The incremental backups must be restored in sequential order,but the full backup is not necessary. 
D)  The full backup must be restored first,followed by all incremental backups in sequential order leading up to the day of failure. 
A)  The last full backup must be restored first,followed by the last incremental backup prior to the drive failure 
B)  Only the last incremental backup needs to be restored. 
C)  The incremental backups must be restored in sequential order,but the full backup is not necessary. 
D)  The full backup must be restored first,followed by all incremental backups in sequential order leading up to the day of failure.

Question 4

The trial-and-error method should NOT be used under which of the following situations?

Accepted Answer

A)  Whatever change you're about to make can be undone easily. 
B)  The system the change is being applied to is new,so no chance of data loss. 
C)  The problem is being discussed over the phone and you're instructing an untrained user. 
D)  A server or internetworking device you're troubleshooting is currently in use on the 
E)  twork. 
A)  Whatever change you're about to make can be undone easily. 
B)  The system the change is being applied to is new,so no chance of data loss. 
C)  The problem is being discussed over the phone and you're instructing an untrained user. 
D)  A server or internetworking device you're troubleshooting is currently in use on the 
E)  twork.

Question 5

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions,if any.

Accepted Answer

The answer of A ________________ base is a searchable database...

Question 6

Match each item with a statement below.
-does mark files as backed up

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 7

Match each item with a statement below.
-documenting and managing network changes,including IP addressing and moving devices

Accepted Answer

A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan 
A) bare metal restore backup 
B) change management 
C) daily backup 
D) incremental backup 
E) escalation
F)hot site
G)maintenance window
H)time-domain reflectometer (TDR)
I)tone generator
J)rollback plan

Question 8

Protocol analyzers can help solve problems from the Data Link layer up to the Application layer.

Accepted Answer

A) True 
 B)False

Question 9

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue,you receive several more phone calls from other co-workers.Using the problem-solving process,what must be done first to effectively troubleshoot the issue?

Accepted Answer

A)  Define the problem and scope 
B)  Devise a possible solution 
C)  Devise preventive measures 
D)  Apply a solution. 
A)  Define the problem and scope 
B)  Devise a possible solution 
C)  Devise preventive measures 
D)  Apply a solution.

Question 10

Which command will display the configured IP address,default gateway,and DNS servers for a Windows workstation?

Accepted Answer

A)  ipconfig 
B)  ipconfig /all 
C)  ipconfig /conf 
D)  ipconfig /show 
A)  ipconfig 
B)  ipconfig /all 
C)  ipconfig /conf 
D)  ipconfig /show

In the problem-solving process,you should always devise a solution to the problem you are facing prior to determining the scope of the problem.

Failing to document your network can increase your job security.

Your current backup schedule involves incremental backups of all data Monday through Saturday,with a full backup on Sunday.Last Saturday,one of your storage drives failed prior to running the daily backup.What must be done to recover the data on the failed drive?

The trial-and-error method should NOT be used under which of the following situations?

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions,if any.

Match each item with a statement below. -does mark files as backed up

Match each item with a statement below. -documenting and managing network changes,including IP addressing and moving devices

Protocol analyzers can help solve problems from the Data Link layer up to the Application layer.

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue,you receive several more phone calls from other co-workers.Using the problem-solving process,what must be done first to effectively troubleshoot the issue?

Which command will display the configured IP address,default gateway,and DNS servers for a Windows workstation?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Technologies

Network Media

Network Protocols

Ip Addressing

Network Reference Models and Standards

Network Hardware in Depth

Introduction to Network Security

Wide Area Networking and Cloud Computing

Network Operating System Fundamentals

Network Management and Administration

Filters

Exam 13: Troubleshooting and Support

In the problem-solving process,you should always devise a solution to the problem you are facing prior to determining the scope of the problem.

Failing to document your network can increase your job security.

Your current backup schedule involves incremental backups of all data Monday through Saturday,with a full backup on Sunday.Last Saturday,one of your storage drives failed prior to running the daily backup.What must be done to recover the data on the failed drive?

The trial-and-error method should NOT be used under which of the following situations?

A ________________ base is a searchable database containing descriptions of problems and errors along with known solutions,if any.

Match each item with a statement below. -does mark files as backed up

Match each item with a statement below. -documenting and managing network changes,including IP addressing and moving devices

Protocol analyzers can help solve problems from the Data Link layer up to the Application layer.

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue,you receive several more phone calls from other co-workers.Using the problem-solving process,what must be done first to effectively troubleshoot the issue?

Which command will display the configured IP address,default gateway,and DNS servers for a Windows workstation?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Technologies

Network Media

Network Protocols

Ip Addressing

Network Reference Models and Standards

Network Hardware in Depth

Introduction to Network Security

Wide Area Networking and Cloud Computing

Network Operating System Fundamentals

Network Management and Administration

Filters