Question 1

When interviewing someone during a root cause analysis where culpability may be an issue, the team should:

Accepted Answer

A)  Interview the person first 
B)  Interview the person last 
C)  Order of interview is not important 
D)  Defer the interview to the Human Resources Department 
A)  Interview the person first 
B)  Interview the person last 
C)  Order of interview is not important 
D)  Defer the interview to the Human Resources Department B

Question 2

SMART stands for:

Accepted Answer

A)  Specific, Meaningful, Accurate, Responsible, Timely 
B)  Specific, Measurable, Accurate, Reasonable, Timely 
C)  Specific, Meaningful, Achievable, Reasonable, Timely 
D)  Specific, Measurable, Accountable, Reasonable, Timely 
A)  Specific, Meaningful, Accurate, Responsible, Timely 
B)  Specific, Measurable, Accurate, Reasonable, Timely 
C)  Specific, Meaningful, Achievable, Reasonable, Timely 
D)  Specific, Measurable, Accountable, Reasonable, Timely D

Question 3

What is most important to accurate results from a Five Whys analysis?

Accepted Answer

A)  Problem statement 
B)  Properly crafted Why statements 
C)  Asking enough Why questions 
D)  The manner in which the questions are asked 
A)  Problem statement 
B)  Properly crafted Why statements 
C)  Asking enough Why questions 
D)  The manner in which the questions are asked A

Question 4

Who is required under one or more of the standards to review the Business Continuity Management System at planned intervals?

Accepted Answer

A)  Business Continuity Manager 
B)  Customers and interested parties 
C)  "Third Party" (external) auditor 
D)  Top Management 
A)  Business Continuity Manager 
B)  Customers and interested parties 
C)  "Third Party" (external) auditor 
D)  Top Management

Question 5

The Information Technology department intends to change the process that all employees are now required to log onto the system each day with a password. What type of change management process should they use to introduce the change?

Accepted Answer

A)  Process Change Management 
B)  Organizational Change Management 
C)  Emergency Change 
D)  Change Agent 
A)  Process Change Management 
B)  Organizational Change Management 
C)  Emergency Change 
D)  Change Agent

Question 6

Why should the Purchasing / Procurement personnel be trained or tasked with reporting change?

Accepted Answer

Purchasing or Procurement personnel play

Question 7

What is an effectiveness review and how is it conducted?

Accepted Answer

An effectiveness review is a systematic

Question 8

Under one or more of the standards, Root Cause Analysis tools do not include:

Accepted Answer

A)  Failure Mode Effects Analysis 
B)  Human Performance Improvement 
C)  Bayesian Analysis 
D) 	Retrospective Cohort Study 
A)  Failure Mode Effects Analysis 
B)  Human Performance Improvement 
C)  Bayesian Analysis 
D) 	Retrospective Cohort Study

Question 9

List at least five conditions that should trigger updates or changes to the Business Continuity Management System:

Accepted Answer

1. Changes in the organizational structu

Question 10

An Extent of Condition is a type of Root Cause Analysis.

Accepted Answer

A) True 
 B)False

Question 11

A balanced Scorecard is an example of an un-actionable metric.

Accepted Answer

A) True 
 B)False

Question 12

The assessment of risk is not part of the change management process.

Accepted Answer

A) True 
 B)False

Question 13

RACI stands for :

Accepted Answer

A)  Reasonable, Accurate, Consulted, Informed 
B)  Responsible, Accurate, Confirmed, Informed 
C)  Responsible, Achievable, Consulted, Informed 
D)  Responsible, Accountable, Consulted, Informed 
A)  Reasonable, Accurate, Consulted, Informed 
B)  Responsible, Accurate, Confirmed, Informed 
C)  Responsible, Achievable, Consulted, Informed 
D)  Responsible, Accountable, Consulted, Informed

Question 14

Cascading functions are always mapped from the top down.

Accepted Answer

A) True 
 B)False

Question 15

A RACI chart is a useful tool to manage complex corrective actions.

Accepted Answer

A) True 
 B)False

Question 16

A nonconformity is any of the standard's requirements that were not met.

Accepted Answer

A) True 
 B)False

Question 17

One or more of the standards require the maintenance of an audit program.

Accepted Answer

A) True 
 B)False

Question 18

Describe the duties of the Change Facilitator:

Accepted Answer

A Change Facilitator is a professional w

Question 19

Which is not a framework for developing metrics?

Accepted Answer

A)  Balanced Scorecard 
B)  Learning and Growth 
C)  Program Logic 
D)  Cascading Functions 
A)  Balanced Scorecard 
B)  Learning and Growth 
C)  Program Logic 
D)  Cascading Functions

Question 20

"Planned intervals" according to ISO 22301:

Accepted Answer

A)  Is defined as annually 
B)  Is defined as 3-5 years 
C)  Is at the discretion of the Steering Committee 
D)  Is not defined by the standard 
A)  Is defined as annually 
B)  Is defined as 3-5 years 
C)  Is at the discretion of the Steering Committee 
D)  Is not defined by the standard

When interviewing someone during a root cause analysis where culpability may be an issue, the team should:

SMART stands for:

What is most important to accurate results from a Five Whys analysis?

Who is required under one or more of the standards to review the Business Continuity Management System at planned intervals?

The Information Technology department intends to change the process that all employees are now required to log onto the system each day with a password. What type of change management process should they use to introduce the change?

Why should the Purchasing / Procurement personnel be trained or tasked with reporting change?

What is an effectiveness review and how is it conducted?

Under one or more of the standards, Root Cause Analysis tools do not include:

List at least five conditions that should trigger updates or changes to the Business Continuity Management System:

An Extent of Condition is a type of Root Cause Analysis.

A balanced Scorecard is an example of an un-actionable metric.

The assessment of risk is not part of the change management process.

RACI stands for :

Cascading functions are always mapped from the top down.

A RACI chart is a useful tool to manage complex corrective actions.

A nonconformity is any of the standard's requirements that were not met.

One or more of the standards require the maintenance of an audit program.

Describe the duties of the Change Facilitator:

Which is not a framework for developing metrics?

"Planned intervals" according to ISO 22301:

A Brief History and Definition

Understanding the Standards

Building a Business Continuity Capability

Emergency Management Preparedness and Response

Business Impact Analysis

Risk Assessment

Mitigation and Business Continuity Strategy

Business Continuity Plans and Procedures

Orientation, Exercising, and Testing

Filters

Exam 10: Continuous Improvement

When interviewing someone during a root cause analysis where culpability may be an issue, the team should:

SMART stands for:

What is most important to accurate results from a Five Whys analysis?

Who is required under one or more of the standards to review the Business Continuity Management System at planned intervals?

The Information Technology department intends to change the process that all employees are now required to log onto the system each day with a password. What type of change management process should they use to introduce the change?

Why should the Purchasing / Procurement personnel be trained or tasked with reporting change?

What is an effectiveness review and how is it conducted?

Under one or more of the standards, Root Cause Analysis tools do not include:

List at least five conditions that should trigger updates or changes to the Business Continuity Management System:

An Extent of Condition is a type of Root Cause Analysis.

A balanced Scorecard is an example of an un-actionable metric.

The assessment of risk is not part of the change management process.

RACI stands for :

Cascading functions are always mapped from the top down.

A RACI chart is a useful tool to manage complex corrective actions.

A nonconformity is any of the standard's requirements that were not met.

One or more of the standards require the maintenance of an audit program.

Describe the duties of the Change Facilitator:

Which is not a framework for developing metrics?

"Planned intervals" according to ISO 22301:

A Brief History and Definition

Understanding the Standards

Building a Business Continuity Capability

Emergency Management Preparedness and Response

Business Impact Analysis

Risk Assessment

Mitigation and Business Continuity Strategy

Business Continuity Plans and Procedures

Orientation, Exercising, and Testing

Filters