Question 1

List, describe, and illustrate the five stages of the mediation process. Explain how each stage is important to the process.

Accepted Answer

The mediation process typically consists of five stages, each of which plays a crucial role in reaching a resolution between the parties involved. These stages are:

1. Introduction: This stage involves the mediator introducing themselves and explaining the mediation process to the parties. It is important as it sets the tone for the mediation and helps establish trust and rapport between the mediator and the parties.

2. Opening statements: During this stage, each party has the opportunity to present their perspective on the issue at hand. This stage is important as it allows the parties to express their concerns and helps the mediator understand the underlying issues.

3. Communication: The mediator facilitates communication between the parties, helping them to express their needs and interests while also ensuring that they listen to each other. This stage is crucial as it allows for a better understanding of the underlying issues and helps in finding common ground.

4. Negotiation: In this stage, the parties work together to explore potential solutions and reach a mutually acceptable agreement. The mediator helps guide the negotiation process and encourages the parties to consider various options. This stage is important as it allows for the exploration of potential solutions and helps in reaching a resolution.

5. Agreement: The final stage involves formalizing the agreement reached by the parties. The mediator helps in drafting the agreement and ensures that it accurately reflects the decisions made by the parties. This stage is important as it provides a clear and binding resolution to the conflict.

Each stage of the mediation process is important as it helps in creating a structured and effective framework for resolving conflicts. From establishing trust and rapport to facilitating communication and negotiation, each stage plays a crucial role in guiding the parties towards a mutually acceptable resolution. Additionally, the process allows for the parties to have a voice in the resolution and encourages them to work together towards finding a solution that meets their needs and interests.

Question 2

Mediators control the "process" of communication, not the outcomes of the mediation.

Accepted Answer

A) True 
 B)False  True

Question 3

"I Stole Your TV" is an example

Accepted Answer

A)  of a specialized form of mediation designed for cases in which one person is guilty of a crime 
B)  the court system gone awry 
C)  of a specialized type of counseling 
D)  binding arbitration 
E)  people who refuse to collaborate 
A)  of a specialized form of mediation designed for cases in which one person is guilty of a crime 
B)  the court system gone awry 
C)  of a specialized type of counseling 
D)  binding arbitration 
E)  people who refuse to collaborate A

Question 4

Which of the following statements is ?

Accepted Answer

A)  Children can be effectively trained as mediators. 
B)  Mediators need to be masters of the process. 
C)  The mediator's job is not to advocate solely on behalf of one of the parties. 
D)  Mediation takes many different forms in different contexts. 
E)  Mediators need to be content experts in the area of dispute. 
A)  Children can be effectively trained as mediators. 
B)  Mediators need to be masters of the process. 
C)  The mediator's job is not to advocate solely on behalf of one of the parties. 
D)  Mediation takes many different forms in different contexts. 
E)  Mediators need to be content experts in the area of dispute.

Question 5

According to the text, "taking a side" in mediation is okay, as long as the third party is still working to help both people.

Accepted Answer

A) True 
 B)False

Question 6

When power between two parties is highly imbalanced, adjudication is likely to be the best form of third-party intervention.

Accepted Answer

A) True 
 B)False

Question 7

Which is more important in the mediation process: agreement or transformation? Make an argument in support of your conclusion.

Accepted Answer

Both agreement and transformation are im

Question 8

A cultural form of dispute management involves parties working on their conflicts in front of others can be found in:

Accepted Answer

A)  Hawaii. 
B)  Malaysia. 
C)  Native American traditions. 
D)  The culture of the Kalahari Bushman. 
E)  All of the above 
A)  Hawaii. 
B)  Malaysia. 
C)  Native American traditions. 
D)  The culture of the Kalahari Bushman. 
E)  All of the above

Question 9

Which of the following is NOT an advantage of mediation?

Accepted Answer

A)  Mediation allows the conflicting parties to disagree on the settlement. 
B)  Mediation reduces the cost of protracted disputes. 
C)  Mediation increases satisfaction with the outcomes of the dispute. 
D)  Mediation enhances relationships among people. 
E)  Mediation reduces the recurrence of conflict. 
A)  Mediation allows the conflicting parties to disagree on the settlement. 
B)  Mediation reduces the cost of protracted disputes. 
C)  Mediation increases satisfaction with the outcomes of the dispute. 
D)  Mediation enhances relationships among people. 
E)  Mediation reduces the recurrence of conflict.

Question 10

Which of the following contexts would be appropriate for mediation?

Accepted Answer

A)  Marital disputes 
B)  Workplace disputes 
C)  Teacher/student disagreements 
D)  Conflict amongst members of a Homeowners' Association 
E)  Any of the above may be appropriate contexts for mediation. 
A)  Marital disputes 
B)  Workplace disputes 
C)  Teacher/student disagreements 
D)  Conflict amongst members of a Homeowners' Association 
E)  Any of the above may be appropriate contexts for mediation.

Question 11

When conflicting parties arbitrate, they consider the advice of the arbitrator, but they can still choose what they want to do.

Accepted Answer

A) True 
 B)False

Question 12

How is "coaching" similar/different from "mediation" and "counseling?" Be sure to demonstrate understanding of all three concepts before comparing and contrasting.

Accepted Answer

Coaching, mediation, and counseling are

Question 13

Because mediation relies on agreements developed by all of the parties to the conflict, mediation brings which of the following advantages to other forms of dispute resolution?

Accepted Answer

A)  Solutions are more likely to be creative 
B)  A mutual stake in the resolution is promoted 
C)  Solutions are more likely to involve a compromise 
D)  It costs less than adjudication 
E)  Mediations are faster than other forms of dispute resolution 
A)  Solutions are more likely to be creative 
B)  A mutual stake in the resolution is promoted 
C)  Solutions are more likely to involve a compromise 
D)  It costs less than adjudication 
E)  Mediations are faster than other forms of dispute resolution

Question 14

In which of the following situations is third-party intervention appropriate?

Accepted Answer

A)  A couple who disagrees over the custody of their child, yet doesn't want a judge to have the final say. 
B)  Members of two different fraternities are being destructive to one another's property. 
C)  Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half. 
D)  Co-workers they are being paid drastically different salaries for the same job. 
E)  All of the above 
A)  A couple who disagrees over the custody of their child, yet doesn't want a judge to have the final say. 
B)  Members of two different fraternities are being destructive to one another's property. 
C)  Two girls are fighting over a doll and, unexpectedly, the doll is ripped in half. 
D)  Co-workers they are being paid drastically different salaries for the same job. 
E)  All of the above

Question 15

Intervention helps transform conflicts in many ways. Which of the following would not qualify as "transformation?"

Accepted Answer

A)  Changing how parties express their conflict. 
B)  Becoming best friends with the other party (parties). 
C)  Becoming aware of more options. 
D)  Modifying perceived or actual scarce resources. 
E)  Adjust the actual or perceived interference by the opposing parties. 
A)  Changing how parties express their conflict. 
B)  Becoming best friends with the other party (parties). 
C)  Becoming aware of more options. 
D)  Modifying perceived or actual scarce resources. 
E)  Adjust the actual or perceived interference by the opposing parties.

Question 16

Adjudication is the most competitive method of 3rd-party intervention.

Accepted Answer

A) True 
 B)False

Question 17

When an authority listens to both sides of a dispute, questions the parties to the conflict, and then renders a judgment that both parties have agreed ahead of time to accept, which of the following intervention strategies is in play?

Accepted Answer

A)  adjudication 
B)  arbitration 
C)  facilitation 
D)  mediation 
E)  conciliation 
A)  adjudication 
B)  arbitration 
C)  facilitation 
D)  mediation 
E)  conciliation

Question 18

Being a "coach" requires the same skills as being a good friend to a person in conflict.

Accepted Answer

A) True 
 B)False

Question 19

Briefly describe a recent situation in which you personally intervened (or witnessed an intervention) in an informal context. What have you learned by reading the section in informal intervention that would influence how you might make different choices in the future?

Accepted Answer

Recently, I witnessed a situation at a f

Question 20

One risk of informal intervention is "becoming the enemy."

Accepted Answer

A) True 
 B)False

List, describe, and illustrate the five stages of the mediation process. Explain how each stage is important to the process.

Mediators control the "process" of communication, not the outcomes of the mediation.

"I Stole Your TV" is an example

Which of the following statements is ?

According to the text, "taking a side" in mediation is okay, as long as the third party is still working to help both people.

When power between two parties is highly imbalanced, adjudication is likely to be the best form of third-party intervention.

Which is more important in the mediation process: agreement or transformation? Make an argument in support of your conclusion.

A cultural form of dispute management involves parties working on their conflicts in front of others can be found in:

Which of the following is NOT an advantage of mediation?

Which of the following contexts would be appropriate for mediation?

When conflicting parties arbitrate, they consider the advice of the arbitrator, but they can still choose what they want to do.

How is "coaching" similar/different from "mediation" and "counseling?" Be sure to demonstrate understanding of all three concepts before comparing and contrasting.

Because mediation relies on agreements developed by all of the parties to the conflict, mediation brings which of the following advantages to other forms of dispute resolution?

In which of the following situations is third-party intervention appropriate?

Intervention helps transform conflicts in many ways. Which of the following would not qualify as "transformation?"

Adjudication is the most competitive method of 3^rd-party intervention.

When an authority listens to both sides of a dispute, questions the parties to the conflict, and then renders a judgment that both parties have agreed ahead of time to accept, which of the following intervention strategies is in play?

Being a "coach" requires the same skills as being a good friend to a person in conflict.

Briefly describe a recent situation in which you personally intervened (or witnessed an intervention) in an informal context. What have you learned by reading the section in informal intervention that would influence how you might make different choices in the future?

One risk of informal intervention is "becoming the enemy."

The Nature of Conflict

Perspectives on Conflict

Interests and Goals

Power: the Structure of Conflict

Styles

Emotions in Conflict

Analyzing Your Conflicts

Interpersonal Negotiation

The Practice of Forgiveness and Reconciliation

Filters

Exam 9: Third-Party Intervention

List, describe, and illustrate the five stages of the mediation process. Explain how each stage is important to the process.

Mediators control the "process" of communication, not the outcomes of the mediation.

"I Stole Your TV" is an example

Which of the following statements is ?

According to the text, "taking a side" in mediation is okay, as long as the third party is still working to help both people.

When power between two parties is highly imbalanced, adjudication is likely to be the best form of third-party intervention.

Which is more important in the mediation process: agreement or transformation? Make an argument in support of your conclusion.

A cultural form of dispute management involves parties working on their conflicts in front of others can be found in:

Which of the following is NOT an advantage of mediation?

Which of the following contexts would be appropriate for mediation?

When conflicting parties arbitrate, they consider the advice of the arbitrator, but they can still choose what they want to do.

How is "coaching" similar/different from "mediation" and "counseling?" Be sure to demonstrate understanding of all three concepts before comparing and contrasting.

Because mediation relies on agreements developed by all of the parties to the conflict, mediation brings which of the following advantages to other forms of dispute resolution?

In which of the following situations is third-party intervention appropriate?

Intervention helps transform conflicts in many ways. Which of the following would not qualify as "transformation?"

Adjudication is the most competitive method of 3rd-party intervention.

When an authority listens to both sides of a dispute, questions the parties to the conflict, and then renders a judgment that both parties have agreed ahead of time to accept, which of the following intervention strategies is in play?

Being a "coach" requires the same skills as being a good friend to a person in conflict.

Briefly describe a recent situation in which you personally intervened (or witnessed an intervention) in an informal context. What have you learned by reading the section in informal intervention that would influence how you might make different choices in the future?

One risk of informal intervention is "becoming the enemy."

The Nature of Conflict

Perspectives on Conflict

Interests and Goals

Power: the Structure of Conflict

Styles

Emotions in Conflict

Analyzing Your Conflicts

Interpersonal Negotiation

The Practice of Forgiveness and Reconciliation

Filters

Adjudication is the most competitive method of 3^rd-party intervention.