Question 1

While Information Systems have greatly improved productivity,they have had little impact on lowering costs.

Accepted Answer

A) True 
 B)False

Question 2

Pay for performance based on individual accomplishment of goals tends to:

Accepted Answer

A) increase per-unit costs. 
B) decrease employee productivity. 
C) increase employee output. 
D) have little effect on employee output. 
E) facilitate teamwork. 
A) increase per-unit costs. 
B) decrease employee productivity. 
C) increase employee output. 
D) have little effect on employee output. 
E) facilitate teamwork.

Question 3

Flexible production technologies allow a company to produce a wider variety of end products at a unit cost that at one time could be achieved only through the mass production of a standardized output

Accepted Answer

A) True 
 B)False

Question 4

Learning effects:

Accepted Answer

A) result in unit manufacturing costs increasing by a certain amount each time output is increased. 
B) suggest that production costs increase because of increasing labor productivity. 
C) are more significant when simple steps in an assembly process are performed over and over again. 
D) are more significant when a technologically complex task is repeated. 
E) lead to diseconomies of scale. 
A) result in unit manufacturing costs increasing by a certain amount each time output is increased. 
B) suggest that production costs increase because of increasing labor productivity. 
C) are more significant when simple steps in an assembly process are performed over and over again. 
D) are more significant when a technologically complex task is repeated. 
E) lead to diseconomies of scale.

Question 5

Which of the following statements about customer focus is false?

Accepted Answer

A) It should be modeled by company leaders. 
B) It is a central part of TQM. 
C) It can be facilitated by soliciting feedback from the customer. 
D) It requires that all employees see the customer as the focus of their activity. 
E) It can be achieved solely by demonstrating leadership . 
A) It should be modeled by company leaders. 
B) It is a central part of TQM. 
C) It can be facilitated by soliciting feedback from the customer. 
D) It requires that all employees see the customer as the focus of their activity. 
E) It can be achieved solely by demonstrating leadership .

Question 6

Unlike traditional manufacturing,flexible manufacturing:

Accepted Answer

A) decreases efficiency. 
B) lowers unit costs. 
C) limits an organization's ability to customize products. 
D) allows the production of only standardized products. 
E) limits an organization's ability to offer greater product variety. 
A) decreases efficiency. 
B) lowers unit costs. 
C) limits an organization's ability to customize products. 
D) allows the production of only standardized products. 
E) limits an organization's ability to offer greater product variety.

Question 7

If a product is to be properly commercialized,there must be integration between:

Accepted Answer

A) research and development and marketing. 
B) R&D and materials management. 
C) marketing and materials management. 
D) finance and marketing. 
E) marketing and after-sales support. 
A) research and development and marketing. 
B) R&D and materials management. 
C) marketing and materials management. 
D) finance and marketing. 
E) marketing and after-sales support.

Question 8

A benefit of long-time customer loyalty is the free advertising that customers provide for a company through referrals.

Accepted Answer

A) True 
 B)False

Question 9

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management,and was widely used in Japan before acceptance in the U.S.

Accepted Answer

A) True 
 B)False

Question 10

Although important,unfortunately,innovation plays a minor role in achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Question 11

No matter how complex the task is,learning effects typically die out after a limited period of time.

Accepted Answer

A) True 
 B)False

Question 12

Discuss why superior efficiency is important and the many ways that different parts of the organization can help achieve it.

Accepted Answer

Superior efficiency can be an important

Question 13

Which of the following does the philosophy underlying TQM include?

Accepted Answer

A) Greater quantity results in cost decreases. 
B) Better quality leads to higher market share. 
C) Greater quantity increases a company's profitability. 
D) Opinions of employees are irrelevant in manufacturing products. 
E) Work standards should only be defined as numbers or quotas. 
A) Greater quantity results in cost decreases. 
B) Better quality leads to higher market share. 
C) Greater quantity increases a company's profitability. 
D) Opinions of employees are irrelevant in manufacturing products. 
E) Work standards should only be defined as numbers or quotas.

Question 14

A company's hiring strategy:

Accepted Answer

A) directly affects employee productivity. 
B) has little effect on employee productivity. 
C) does not relate to profitability. 
D) is not part of the company's overall human resource strategy. 
E) upgrades an employee's skill level. 
A) directly affects employee productivity. 
B) has little effect on employee productivity. 
C) does not relate to profitability. 
D) is not part of the company's overall human resource strategy. 
E) upgrades an employee's skill level.

Question 15

You are a consultant offering advice to a large manufacturing firm about ways to increase its distinctive competency in innovation.What suggestions would you offer? Be specific and detailed in your answer.

Accepted Answer

Students' Answers should point out that

Question 16

Functional strategies play only a small role in organizational success because they occur at a low level in the firm.

Accepted Answer

A) True 
 B)False

Question 17

Production and materials-management functions need not be changed in response to unanticipated customer demands as they do not affect response time.

Accepted Answer

A) True 
 B)False

Question 18

Mass customization:

Accepted Answer

A) limits a company's ability to customize products. 
B) reduces the use of individual machines and hinders quality control at all stages of the manufacturing process. 
C) increases the setup times for complex equipment. 
D) is the use of technology to produce large quantities of a standardized output. 
E) is a company's ability to reconcile low cost and differentiation that were once thought incompatible. 
A) limits a company's ability to customize products. 
B) reduces the use of individual machines and hinders quality control at all stages of the manufacturing process. 
C) increases the setup times for complex equipment. 
D) is the use of technology to produce large quantities of a standardized output. 
E) is a company's ability to reconcile low cost and differentiation that were once thought incompatible.

Question 19

Strong brand loyalty leads to more sales and the ability to charge higher prices.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the first step in the five-step chain reaction,as articulated by Deming,with regard to the philosophy underlying TQM ?

Accepted Answer

A) Improvement in productivity 
B) Increase in a company's profitability 
C) Higher market share due to superior quality of products 
D) Reduction of costs due to improved quality 
E) Creation of more jobs 
A) Improvement in productivity 
B) Increase in a company's profitability 
C) Higher market share due to superior quality of products 
D) Reduction of costs due to improved quality 
E) Creation of more jobs

While Information Systems have greatly improved productivity,they have had little impact on lowering costs.

Pay for performance based on individual accomplishment of goals tends to:

Flexible production technologies allow a company to produce a wider variety of end products at a unit cost that at one time could be achieved only through the mass production of a standardized output

Learning effects:

Which of the following statements about customer focus is false?

Unlike traditional manufacturing,flexible manufacturing:

If a product is to be properly commercialized,there must be integration between:

A benefit of long-time customer loyalty is the free advertising that customers provide for a company through referrals.

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management,and was widely used in Japan before acceptance in the U.S.

Although important,unfortunately,innovation plays a minor role in achieving competitive advantage.

No matter how complex the task is,learning effects typically die out after a limited period of time.

Discuss why superior efficiency is important and the many ways that different parts of the organization can help achieve it.

Which of the following does the philosophy underlying TQM include?

A company's hiring strategy:

You are a consultant offering advice to a large manufacturing firm about ways to increase its distinctive competency in innovation.What suggestions would you offer? Be specific and detailed in your answer.

Functional strategies play only a small role in organizational success because they occur at a low level in the firm.

Production and materials-management functions need not be changed in response to unanticipated customer demands as they do not affect response time.

Mass customization:

Strong brand loyalty leads to more sales and the ability to charge higher prices.

Which of the following is the first step in the five-step chain reaction,as articulated by Deming,with regard to the philosophy underlying TQM ?

Strategic Leadership: Managing the Strategy Making Process for Competitive Advantage

External Analysis: The Identification of Opportunities and Threats

Internal Analysis: Resources and Competitive Advantage

Business Level Strategy

Business Level Strategy and the Industry Environment

Strategy and Technology

Strategy in the Global Environment

Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing

Corporate Level Strategy: Related and Unrelated Diversification

Corporate Performance, Governance, and Business Ethics

Implementing Strategy Through Organization

Filters

Exam 4: Building Competitive Advantage Through Functional Level Strategies

While Information Systems have greatly improved productivity,they have had little impact on lowering costs.

Pay for performance based on individual accomplishment of goals tends to:

Flexible production technologies allow a company to produce a wider variety of end products at a unit cost that at one time could be achieved only through the mass production of a standardized output

Learning effects:

Which of the following statements about customer focus is false?

Unlike traditional manufacturing,flexible manufacturing:

If a product is to be properly commercialized,there must be integration between:

A benefit of long-time customer loyalty is the free advertising that customers provide for a company through referrals.

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management,and was widely used in Japan before acceptance in the U.S.

Although important,unfortunately,innovation plays a minor role in achieving competitive advantage.

No matter how complex the task is,learning effects typically die out after a limited period of time.

Discuss why superior efficiency is important and the many ways that different parts of the organization can help achieve it.

Which of the following does the philosophy underlying TQM include?

A company's hiring strategy:

You are a consultant offering advice to a large manufacturing firm about ways to increase its distinctive competency in innovation.What suggestions would you offer? Be specific and detailed in your answer.

Functional strategies play only a small role in organizational success because they occur at a low level in the firm.

Production and materials-management functions need not be changed in response to unanticipated customer demands as they do not affect response time.

Mass customization:

Strong brand loyalty leads to more sales and the ability to charge higher prices.

Which of the following is the first step in the five-step chain reaction,as articulated by Deming,with regard to the philosophy underlying TQM ?

Strategic Leadership: Managing the Strategy Making Process for Competitive Advantage

External Analysis: The Identification of Opportunities and Threats

Internal Analysis: Resources and Competitive Advantage

Business Level Strategy

Business Level Strategy and the Industry Environment

Strategy and Technology

Strategy in the Global Environment

Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing

Corporate Level Strategy: Related and Unrelated Diversification

Corporate Performance, Governance, and Business Ethics

Implementing Strategy Through Organization

Filters