Question 1

The first step in the selection process is usually:

Accepted Answer

A) the initial interview. 
B) obtaining complete application forms. 
C) placing a help wanted ad. 
D) aptitude testing. 
A) the initial interview. 
B) obtaining complete application forms. 
C) placing a help wanted ad. 
D) aptitude testing. B

Question 2

Laura was hired as a management trainee by Simulex Corporation through a special program designed to "right past wrongs" by giving females and minorities greater opportunities for employment and advancement.The program is enforced by the law.Laura was hired through a(n)______program.

Accepted Answer

A) positive response 
B) discrimination alleviation 
C) cultural diversity 
D) employment equity 
A) positive response 
B) discrimination alleviation 
C) cultural diversity 
D) employment equity D

Question 3

John is a manager of a small business who handles most of his firm's recruiting efforts.Because John recruits for a small business he is at a distinct advantage when it comes to finding the right people to fill his firm's needs.

Accepted Answer

A) True 
 B)False  False

Question 4

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

Accepted Answer

A) True 
 B)False

Question 5

Because current legal guidelines limit the types of questions that can be asked,completed job application forms contain very little useful information about job candidates.

Accepted Answer

A) True 
 B)False

Question 6

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:

Accepted Answer

A) job enlargement. 
B) an apprenticeship program. 
C) job rotation. 
D) vestibule training. 
A) job enlargement. 
B) an apprenticeship program. 
C) job rotation. 
D) vestibule training.

Question 7

For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:

Accepted Answer

A) establishing and maintaining a presence on the Internet. 
B) coping with obsolescence that results from the rapid pace of technological change. 
C) labour costs. 
D) insurance and legal expenses. 
A) establishing and maintaining a presence on the Internet. 
B) coping with obsolescence that results from the rapid pace of technological change. 
C) labour costs. 
D) insurance and legal expenses.

Question 8

Employee training focuses on short-term skills,while employee development focuses on long-term abilities.

Accepted Answer

A) True 
 B)False

Question 9

Akiko works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan.

Accepted Answer

A) True 
 B)False

Question 10

Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.

Accepted Answer

A) True 
 B)False

Question 11

Internet-based training courses are sometimes also called:

Accepted Answer

A) vestibule training. 
B) synchronized training. 
C) contingency training. 
D) distance learning. 
A) vestibule training. 
B) synchronized training. 
C) contingency training. 
D) distance learning.

Question 12

Airlines,hospitals,and many other service organizations are so labour intensive that the cost of labour is their primary cost of operations.

Accepted Answer

A) True 
 B)False

Question 13

Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

Accepted Answer

A) True 
 B)False

Question 14

Willie was recently hired to an entry level management position at ABC Resorts,a real estate development company.His superiors believe Willie has potential to move into a top management position within the organization.They have begun assigning Willie to a different department every few months so he can obtain the broad perspective needed by top managers.Willie's experiences are an example of:

Accepted Answer

A) an understudy position. 
B) cross-functional management. 
C) job rotation. 
D) multitasking. 
A) an understudy position. 
B) cross-functional management. 
C) job rotation. 
D) multitasking.

Question 15

is the set of activities used to legally obtain a sufficient number of the right people at the right time and to select those who best meet the needs of the organization.

Accepted Answer

A) Networking 
B) Recruitment 
C) Preemptive hiring 
D) Pre-selection 
A) Networking 
B) Recruitment 
C) Preemptive hiring 
D) Pre-selection

Question 16

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A) Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed. 
B) Workers now desire more stability and predictability in their careers,so they now give their employers more loyalty and expect more loyalty from their employers in return. 
C) So many people have sought training in high tech areas such as biotechnology and computers that there is likely to be a huge surplus of labour in high tech industries. 
D) Workers now would rather have more income rather than more leisure.Therefore,many employees now want to work more than 40 hours per week. 
A) Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed. 
B) Workers now desire more stability and predictability in their careers,so they now give their employers more loyalty and expect more loyalty from their employers in return. 
C) So many people have sought training in high tech areas such as biotechnology and computers that there is likely to be a huge surplus of labour in high tech industries. 
D) Workers now would rather have more income rather than more leisure.Therefore,many employees now want to work more than 40 hours per week.

Question 17

is the process of training and educating employees to become good managers and then developing their managerial skills over time.

Accepted Answer

A) Self-actualization training 
B) Pre-mentoring 
C) Management development 
D) Vestibule training 
A) Self-actualization training 
B) Pre-mentoring 
C) Management development 
D) Vestibule training

Question 18

A major advantage of a piecework pay system is that it:

Accepted Answer

A) is a system that is strongly supported by both unions and management. 
B) encourages cooperation and teamwork among employees. 
C) creates a powerful incentive to work efficiently. 
D) requires a minimum of paperwork and record keeping. 
A) is a system that is strongly supported by both unions and management. 
B) encourages cooperation and teamwork among employees. 
C) creates a powerful incentive to work efficiently. 
D) requires a minimum of paperwork and record keeping.

Question 19

Contingent workers are often more productive than permanent workers.

Accepted Answer

A) True 
 B)False

Question 20

The ABC Corporation is about to diversify into an entirely new market.This move will create the need for several new positions in the production and marketing departments.However,the production technologies and the marketing environment in this new market are very different from ABC's traditional market.The company is likely to rely on external sources to fill many of the positions created by its diversification.

Accepted Answer

A) True 
 B)False

The first step in the selection process is usually:

Laura was hired as a management trainee by Simulex Corporation through a special program designed to "right past wrongs" by giving females and minorities greater opportunities for employment and advancement.The program is enforced by the law.Laura was hired through a(n)______program.

John is a manager of a small business who handles most of his firm's recruiting efforts.Because John recruits for a small business he is at a distinct advantage when it comes to finding the right people to fill his firm's needs.

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

Because current legal guidelines limit the types of questions that can be asked,completed job application forms contain very little useful information about job candidates.

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:

For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:

Employee training focuses on short-term skills,while employee development focuses on long-term abilities.

Akiko works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan.

Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.

Internet-based training courses are sometimes also called:

Airlines,hospitals,and many other service organizations are so labour intensive that the cost of labour is their primary cost of operations.

Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

is the set of activities used to legally obtain a sufficient number of the right people at the right time and to select those who best meet the needs of the organization.

Which of the following statements about human resource management opportunities and challenges is most accurate?

is the process of training and educating employees to become good managers and then developing their managerial skills over time.

A major advantage of a piecework pay system is that it:

Contingent workers are often more productive than permanent workers.

The Dynamic Business Environment

How Economic Issues Affect Business

Competing in Global Markets

The Role of Government in Business Appendix a Working Within the Legal Environment of Business

Ethics and Social Responsibility

Forms of Business Ownership

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Producing World-Class Goods and Services

Motivating Employees

Dealing With Employeemdashmanagement Issues and Relations

Marketing: Helping Buyers Buy

Managing the Marketing Mix: Product, Price, Place, and Promotion

Understanding Accounting and Financial Information

Financial Management Appendix C Managing Risk

The Financial Services Industry in Canada

Filters

Exam 12: Human Resource Management: Finding and Keeping the Best Employees

The first step in the selection process is usually:

Laura was hired as a management trainee by Simulex Corporation through a special program designed to "right past wrongs" by giving females and minorities greater opportunities for employment and advancement.The program is enforced by the law.Laura was hired through a(n)______program.

John is a manager of a small business who handles most of his firm's recruiting efforts.Because John recruits for a small business he is at a distinct advantage when it comes to finding the right people to fill his firm's needs.

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

Because current legal guidelines limit the types of questions that can be asked,completed job application forms contain very little useful information about job candidates.

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:

For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:

Employee training focuses on short-term skills,while employee development focuses on long-term abilities.

Akiko works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan.

Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.

Internet-based training courses are sometimes also called:

Airlines,hospitals,and many other service organizations are so labour intensive that the cost of labour is their primary cost of operations.

Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

is the set of activities used to legally obtain a sufficient number of the right people at the right time and to select those who best meet the needs of the organization.

Which of the following statements about human resource management opportunities and challenges is most accurate?

is the process of training and educating employees to become good managers and then developing their managerial skills over time.

A major advantage of a piecework pay system is that it:

Contingent workers are often more productive than permanent workers.

The Dynamic Business Environment

How Economic Issues Affect Business

Competing in Global Markets

The Role of Government in Business Appendix a Working Within the Legal Environment of Business

Ethics and Social Responsibility

Forms of Business Ownership

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Producing World-Class Goods and Services

Motivating Employees

Dealing With Employeemdashmanagement Issues and Relations

Marketing: Helping Buyers Buy

Managing the Marketing Mix: Product, Price, Place, and Promotion

Understanding Accounting and Financial Information

Financial Management Appendix C Managing Risk

The Financial Services Industry in Canada

Filters