Exam 22: Strengthening Relationships With Active Listening

You are actively listening when you're actively waiting for the first opportunity to offer your own opinion on what the other person is saying.

Suppose that you are listening to someone and you ask,"Could you say more about that?" You are using an active listening strategy called "reflection."

Listening effectively means that you accept 50 percent of the responsibility for receiving the same message that the speaker is sending,uncontaminated by your own thoughts or feelings.

Active listening is a way to demonstrate the high esteem with which you value the other person.

Good listeners clear their minds and listen for the entire message,including words,tone of voice,gestures,and facial expressions.