Question 1

Which of the following refers to the cultural composition of a group or organization?

Accepted Answer

A)  Ethnocentricity 
B)  Xenocentrism 
C)  Ethnicity 
D)  Pluralism 
A)  Ethnocentricity 
B)  Xenocentrism 
C)  Ethnicity 
D)  Pluralism C

Question 2

Elmer Inc., a software company, has a diverse workforce. Its employees work hard to meet their goals, and therefore, the management of the company has formed several extracurricular groups to help the employees relax. Everyone is free to join any or all of these groups, irrespective of their age, gender, or ethnicity. In the given scenario, which of the following statements is most likely true of Elmer Inc.?

Accepted Answer

A)  It has an ethnocentric work environment. 
B)  It has achieved full integration of its informal networks. 
C)  It has a hierarchical approach to organizational control. 
D)  It has high levels of job embeddedness. 
A)  It has an ethnocentric work environment. 
B)  It has achieved full integration of its informal networks. 
C)  It has a hierarchical approach to organizational control. 
D)  It has high levels of job embeddedness. B

Question 3

Charles, a manager in a multinational company, leads a team of 10 people from various countries. Although he does not like certain behaviors exhibited by his team members, he accepts them as fundamental cultural differences between himself and them. Therefore, Charles is dealing with the diversity of his team by using _____.

Accepted Answer

A)  pluralism 
B)  holism 
C)  empathy 
D)  tolerance 
A)  pluralism 
B)  holism 
C)  empathy 
D)  tolerance D

Question 4

Which of the following statements is true of the strategies for dealing with diversity?

Accepted Answer

A)  A person's offensive behavior should be pointed out in a friendly, low-key manner. 
B)  Tolerance should include accepting and enjoying the behavior of others. 
C)  Adopting a hierarchical approach to organizational control is the key to effective diversity management. 
D)  Understanding individual differences involves accommodating all types of behaviors. 
A)  A person's offensive behavior should be pointed out in a friendly, low-key manner. 
B)  Tolerance should include accepting and enjoying the behavior of others. 
C)  Adopting a hierarchical approach to organizational control is the key to effective diversity management. 
D)  Understanding individual differences involves accommodating all types of behaviors.

Question 5

Who among the following individuals is facing the problem of the glass ceiling?

Accepted Answer

A)  Meryl, who refuses a promotion to a top management position because she is planning to start a family and does not want extra responsibilities at work 
B)  Anna, who is not given a promotion as she is not technically qualified to manage the work and responsibilities that she would have had to handle if promoted 
C)  Jamal, who is denied a job by several companies despite being qualified because of his physical disability that resulted from an accident 
D)  Sean, who feels uncomfortable in his new workplace as he finds it difficult to appreciate and adjust to the new culture 
A)  Meryl, who refuses a promotion to a top management position because she is planning to start a family and does not want extra responsibilities at work 
B)  Anna, who is not given a promotion as she is not technically qualified to manage the work and responsibilities that she would have had to handle if promoted 
C)  Jamal, who is denied a job by several companies despite being qualified because of his physical disability that resulted from an accident 
D)  Sean, who feels uncomfortable in his new workplace as he finds it difficult to appreciate and adjust to the new culture

Question 6

Which of the following is one label that has been frequently used to describe a dedication to build organizations that are accountable, responsible, transparent, and ecologically sustainable?

Accepted Answer

A)  Individual resource management 
B)  Corporate social responsibility 
C)  Vertical integration 
D)  Organizational competitiveness 
A)  Individual resource management 
B)  Corporate social responsibility 
C)  Vertical integration 
D)  Organizational competitiveness

Question 7

Many prison inmates work at paid jobs.

Accepted Answer

A) True 
 B)False

Question 8

To manage a diverse organization effectively, managers should first:

Accepted Answer

A)  acknowledge the differences among people. 
B)  implement ethnocentric staffing strategies. 
C)  assign organizational roles based on group identity. 
D)  increase job embeddedness within the organization. 
A)  acknowledge the differences among people. 
B)  implement ethnocentric staffing strategies. 
C)  assign organizational roles based on group identity. 
D)  increase job embeddedness within the organization.

Question 9

Which of the following organizations most likely trades in knowledge?

Accepted Answer

A)  A consulting firm that sells its expertise in dealing with management problems 
B)  An automobile manufacturing company that produces custom-made cars 
C)  A food manufacturing firm that manufactures health products 
D)  A bookstore that gives free bookmarks with every purchase 
A)  A consulting firm that sells its expertise in dealing with management problems 
B)  An automobile manufacturing company that produces custom-made cars 
C)  A food manufacturing firm that manufactures health products 
D)  A bookstore that gives free bookmarks with every purchase

Question 10

In the context of an organization, which of the following is the collective, institutional record of past events?

Accepted Answer

A)  Organizational pluralism 
B)  Organizational expertise 
C)  Organizational memory 
D)  Organizational synergy 
A)  Organizational pluralism 
B)  Organizational expertise 
C)  Organizational memory 
D)  Organizational synergy

Question 11

Identify an organization that has achieved high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems.

Accepted Answer

A)  A xenophobic organization 
B)  An ethnocentric organization 
C)  A chronocentric organization 
D)  A multicultural organization 
A)  A xenophobic organization 
B)  An ethnocentric organization 
C)  A chronocentric organization 
D)  A multicultural organization

Question 12

The problem-solving argument for diversity suggests that more diverse organizations will be more competitive because they tend to:

Accepted Answer

A)  promote ethnocentric practices. 
B)  have a larger pool of unique information. 
C)  have lower rates of employee turnover and absenteeism. 
D)  become known among women and minorities as good places to work. 
A)  promote ethnocentric practices. 
B)  have a larger pool of unique information. 
C)  have lower rates of employee turnover and absenteeism. 
D)  become known among women and minorities as good places to work.

Question 13

The major policy through which a company can reflect its stance on diversity is its mission statement.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true of the ethnic composition of the workforce in the United States?

Accepted Answer

A)  The percentage of whites has gradually increased in the past 15 years. 
B)  The percentage of Hispanics has increased in the past 20 years. 
C)  The percentage of African Americans has gradually decreased in the past 15 years. 
D)  The percentage of Asian Americans has decreased in the past 20 years. 
A)  The percentage of whites has gradually increased in the past 15 years. 
B)  The percentage of Hispanics has increased in the past 20 years. 
C)  The percentage of African Americans has gradually decreased in the past 15 years. 
D)  The percentage of Asian Americans has decreased in the past 20 years.

Question 15

Briefly explain the concept of organizational learning.

Accepted Answer

Answers will vary. Organizational learni

Question 16

The contemporary perspective on workforce diversity is that:

Accepted Answer

A)  affirmative action is the best way to achieve the goal of greater diversity. 
B)  diversity seldom becomes a source of conflict in organizations. 
C)  it is difficult to achieve high levels of productivity in organizations that have a diverse workforce. 
D)  it is appropriate to acknowledge differences among people as long as people are treated fairly. 
A)  affirmative action is the best way to achieve the goal of greater diversity. 
B)  diversity seldom becomes a source of conflict in organizations. 
C)  it is difficult to achieve high levels of productivity in organizations that have a diverse workforce. 
D)  it is appropriate to acknowledge differences among people as long as people are treated fairly.

Question 17

Which of the following statements is true of equitable treatment of employees?

Accepted Answer

A)  It requires managers to ensure equality through identical treatment of employees. 
B)  It is possible only in a multicultural organization. 
C)  It gives everyone an equal opportunity to contribute to and advance within an organization. 
D)  It promotes ethnocentrism in the work environment. 
A)  It requires managers to ensure equality through identical treatment of employees. 
B)  It is possible only in a multicultural organization. 
C)  It gives everyone an equal opportunity to contribute to and advance within an organization. 
D)  It promotes ethnocentrism in the work environment.

Question 18

Which of the following places a heavy emphasis on recognizing and appreciating differences among people at work and attempting to provide accommodations for those differences to the extent that is feasible and possible?

Accepted Answer

A)  Conscious capitalism 
B)  Diversity management 
C)  Organizational architecture 
D)  Social entrepreneurship 
A)  Conscious capitalism 
B)  Diversity management 
C)  Organizational architecture 
D)  Social entrepreneurship

Question 19

Language training is sometimes part of diversity training.

Accepted Answer

A) True 
 B)False

Question 20

In the context of organizational learning, which of the following statements is true of individual learning?

Accepted Answer

A)  It is a sufficient condition for organizational learning to occur. 
B)  It does not affect organizational learning in the long run. 
C)  It is not a cognitive process but mostly depends on social processes and sharing of information. 
D)  It is a necessary condition for organizational learning to occur. 
A)  It is a sufficient condition for organizational learning to occur. 
B)  It does not affect organizational learning in the long run. 
C)  It is not a cognitive process but mostly depends on social processes and sharing of information. 
D)  It is a necessary condition for organizational learning to occur.

Which of the following refers to the cultural composition of a group or organization?

Which of the following statements is true of the strategies for dealing with diversity?

Who among the following individuals is facing the problem of the glass ceiling?

Which of the following is one label that has been frequently used to describe a dedication to build organizations that are accountable, responsible, transparent, and ecologically sustainable?

Many prison inmates work at paid jobs.

To manage a diverse organization effectively, managers should first:

Which of the following organizations most likely trades in knowledge?

In the context of an organization, which of the following is the collective, institutional record of past events?

Identify an organization that has achieved high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems.

The problem-solving argument for diversity suggests that more diverse organizations will be more competitive because they tend to:

The major policy through which a company can reflect its stance on diversity is its mission statement.

Which of the following statements is true of the ethnic composition of the workforce in the United States?

Briefly explain the concept of organizational learning.

The contemporary perspective on workforce diversity is that:

Which of the following statements is true of equitable treatment of employees?

Which of the following places a heavy emphasis on recognizing and appreciating differences among people at work and attempting to provide accommodations for those differences to the extent that is feasible and possible?

Language training is sometimes part of diversity training.

In the context of organizational learning, which of the following statements is true of individual learning?

The Nature of Human Resource Management

The Legal Environment

The Global Environment

The Competitive Environment

Information for Making Human Resource Decisions

Human Resource Decision-Making in Organizations

Recruiting, Selecting, Training, and Developing Employees

Compensation and Benefits

Performance Appraisal and Career Management

Managing Labor Relations

Safety, Health, Well-Being, and Security

Motivation at Work

Managing and Enhancing

Filters

Exam 8: Managing a New and Diverse Workforce

Which of the following refers to the cultural composition of a group or organization?

Which of the following statements is true of the strategies for dealing with diversity?

Who among the following individuals is facing the problem of the glass ceiling?

Which of the following is one label that has been frequently used to describe a dedication to build organizations that are accountable, responsible, transparent, and ecologically sustainable?

Many prison inmates work at paid jobs.

To manage a diverse organization effectively, managers should first:

Which of the following organizations most likely trades in knowledge?

In the context of an organization, which of the following is the collective, institutional record of past events?

Identify an organization that has achieved high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems.

The problem-solving argument for diversity suggests that more diverse organizations will be more competitive because they tend to:

The major policy through which a company can reflect its stance on diversity is its mission statement.

Which of the following statements is true of the ethnic composition of the workforce in the United States?

Briefly explain the concept of organizational learning.

The contemporary perspective on workforce diversity is that:

Which of the following statements is true of equitable treatment of employees?

Which of the following places a heavy emphasis on recognizing and appreciating differences among people at work and attempting to provide accommodations for those differences to the extent that is feasible and possible?

Language training is sometimes part of diversity training.

In the context of organizational learning, which of the following statements is true of individual learning?

The Nature of Human Resource Management

The Legal Environment

The Global Environment

The Competitive Environment

Information for Making Human Resource Decisions

Human Resource Decision-Making in Organizations

Recruiting, Selecting, Training, and Developing Employees

Compensation and Benefits

Performance Appraisal and Career Management

Managing Labor Relations

Safety, Health, Well-Being, and Security

Motivation at Work

Managing and Enhancing

Filters