Exam 10: Managing Knowledge and Learning

While the concept of knowledge management is seen as novel and innovative,its practice of transforming employees' tacit knowledge into explicit knowledge owned by the company was the driving force behind the ideas of ______.

A student discusses an issue in class with his fellow students and teacher;he then goes to the pub with his friends and he tells them about the discussion he had in class today,and they spend an hour or two discussing it again,this time with different perspectives and outcomes.All this is an example of learning through ______.

In chapter 10 of your textbook,which one of the following is defined as the creation,dissemination,and transformation of knowledge?

According to Polanyi (1983)the knowledge you can actually talk about and reflect upon is referred to as ______.

According to your textbook,aside from lack of interest,what is the biggest enemy of learning?

What popular assumptions does Brunsson (1998)question in relation to organizational learning?

What are communities of practice?

Wenger (1998)argues there are three ways of managing boundaries in communities of practice: people,artefact,and interaction.Different people bound together because they identity themselves with a product - such as a surfer's identify with a surfboard.This is an example of using ______ as a way of managing boundaries.

Which of the following is NOT a characteristic of Levitt and March's (1988)conception of organizational learning?

Chapter 10 of your textbook identifies three elements of competencies in a community of practice.These are a sense of joint enterprise,relationships of mutuality,and a shared repertoire.The need for a person to be perceived as a trusted member of the community and that he can trust members of his community of practice through interactions with one another is an example of ______.

Foucault came up with three terms to delve into the core of why examinations are used to assess people.For example,after this exam you will be dealt with as a number and with numbers (i.e.your student ID and your grade).You will be assessed,compared,and if necessary corrected.Foucault claimed this was the ______ mechanism of exams.

Weick and Westley (1999)identify three metaphors through which organizational learning can be fostered.One of those is ______,which involve changes that on face value appear slight but can have a big impact in terms of learning.

Wenger (1998)argues there are three ways of managing boundaries in communities of practice.Which of the following is NOT one of the three?

Wenger (1998)argued that it is not in the individual mind,departmental routines,or organizations that learning occurs but that learning is a process that occurs in social learning systems.He refers to this concept as ______.

Who coined the term 'we know more than we can tell'?

Who does your textbook claim were amongst the first researchers to focus on processes of organizational learning,introducing concepts like single and double loop learning?

Chapter 10 of your textbook argues that ______ focuses on the existing resources within an organization,whereas ______ focuses on the dynamic development of these resources.

An example of Nonaka's (2001)explicit-tacit knowledge creation could be a manager losing patience with a graduate trainee,who is overwhelmed by his new job,yet the manager was just like the graduate trainee when she started 12 months ago - she forgets that the knowledge she has now was not always there.Nonaka refers to this process as ______.

Wenger (1998)argues there are three ways of managing boundaries in communities of practice: people,artefacts,and interaction.An organization creates focus groups where customers and sales staff discuss perceptions and expectation of products,sales and service quality.This is an example of using ______ as a way of managing boundaries.

Wenger (1998)argues there are three ways of managing boundaries in communities of practice: people,artefact,and interaction.A director of a major organization is asked to sit on the board of a smaller organization.This is an example of using ______ as a way of managing boundaries.