Question 1

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

Accepted Answer

A) True 
 B)False  False

Question 2

In terms of leadership and management, listening is:

Accepted Answer

A)  much less important than talking. 
B)  a way of weakening the leader or manager's position. 
C)  a useful luxury. 
D)  an opportunity for dialogue and conversation. 
A)  much less important than talking. 
B)  a way of weakening the leader or manager's position. 
C)  a useful luxury. 
D)  an opportunity for dialogue and conversation. D

Question 3

Sprinkling business talk with jargon can be useful in:

Accepted Answer

A)  making the speaker appear highly original. 
B)  adding to a person's popularity. 
C)  inspiring workers to a higher purpose. 
D)  avoiding stereotyped thinking. 
A)  making the speaker appear highly original. 
B)  adding to a person's popularity. 
C)  inspiring workers to a higher purpose. 
D)  avoiding stereotyped thinking. B

Question 4

Clement, the chief executive officer of a company, is negotiating a business deal with an international company. He wants to ensure that the business deal offers the maximum benefits for both the companies. What steps should Clement follow during negotiations to reach an agreement beneficial to both the companies?

Accepted Answer

Clement can follow any of the following

Question 5

When communicating with people from different cultures, it is important to:

Accepted Answer

A)  focus on cultural stereotypes. 
B)  spend time interpreting their accent and personal appearance. 
C)  be sensitive to differences in nonverbal communication. 
D)  generalize the appearance of people belonging to a particular group. 
A)  focus on cultural stereotypes. 
B)  spend time interpreting their accent and personal appearance. 
C)  be sensitive to differences in nonverbal communication. 
D)  generalize the appearance of people belonging to a particular group.

Question 6

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

Accepted Answer

A) True 
 B)False

Question 7

Gavin, the chief executive officer of a pharmaceutical company, is scheduled to address the company's research and development team to appreciate their achievements and present the company's agenda for the next year. Gavin prepares his speech focusing on the research team's activities and plans relevant to their function. In order to convey power and authority, what are the steps to be taken by Gavin while delivering the speech?

Accepted Answer

An axiom of persuasive communication is

Question 8

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which kind of leadership network is Mark using for performing his tasks efficiently?

Accepted Answer

A)  Strategic network 
B)  Operational network 
C)  Personal network 
D)  Peer leadership network 
A)  Strategic network 
B)  Operational network 
C)  Personal network 
D)  Peer leadership network

Question 9

A basic principle of persuasion is:

Accepted Answer

A)  it takes one to know one. 
B)  first things first. 
C)  people like those who like them. 
D)  people listen to avoid punishment. 
A)  it takes one to know one. 
B)  first things first. 
C)  people like those who like them. 
D)  people listen to avoid punishment.

Question 10

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Accepted Answer

A)  of considerable value, but still not as good as yours. 
B)  different from but not inferior to yours. 
C)  good enough to be exported to your country. 
D)  in the top 10 percent of world cultures. 
A)  of considerable value, but still not as good as yours. 
B)  different from but not inferior to yours. 
C)  good enough to be exported to your country. 
D)  in the top 10 percent of world cultures.

Question 11

A major listening problem many leaders face is that they:

Accepted Answer

A)  are overloaded with responsibilities. 
B)  feel listening is a sign of weakness. 
C)  never ask questions to clarify issues. 
D)  are convinced that listening is for wimps. 
A)  are overloaded with responsibilities. 
B)  feel listening is a sign of weakness. 
C)  never ask questions to clarify issues. 
D)  are convinced that listening is for wimps.

Question 12

Which one of the following is the farthest removed from the six basic principles of persuasion?

Accepted Answer

A)  People like those who like them. 
B)  People want what they can have most of. 
C)  People defer to experts. 
D)  People repay in kind. 
A)  People like those who like them. 
B)  People want what they can have most of. 
C)  People defer to experts. 
D)  People repay in kind.

Question 13

A useful variation of the collaborative style of conflict management is to:

Accepted Answer

A)  ignore criticism. 
B)  give the other side whatever he or she wants. 
C)  agree with the person criticizing you. 
D)  cut way back on your initial demand or offer. 
A)  ignore criticism. 
B)  give the other side whatever he or she wants. 
C)  agree with the person criticizing you. 
D)  cut way back on your initial demand or offer.

Question 14

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Accepted Answer

A) True 
 B)False

Question 15

A key barrier to cross-cultural communication is to confuse the identity of people because they:

Accepted Answer

A)  have similar personality characteristics. 
B)  are members of the same race or ethnic group. 
C)  have a distinguishing feature such as eye color. 
D)  have similar economic values. 
A)  have similar personality characteristics. 
B)  are members of the same race or ethnic group. 
C)  have a distinguishing feature such as eye color. 
D)  have similar economic values.

Question 16

Which of the following examples illustrates selective listening?

Accepted Answer

A)  Jennifer, a team leader, asks a number of questions and listens to answers during face-to-face meetings with her subordinates. 
B)  Mark tries to sort out problems among his team mates by acting as a mediator and allowing them to talk to each other about their problems. 
C)  As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market. 
D)  Tony, a team manager, often casually stops by his team members' work stations and talks to them about their work and other issues and concerns. 
A)  Jennifer, a team leader, asks a number of questions and listens to answers during face-to-face meetings with her subordinates. 
B)  Mark tries to sort out problems among his team mates by acting as a mediator and allowing them to talk to each other about their problems. 
C)  As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market. 
D)  Tony, a team manager, often casually stops by his team members' work stations and talks to them about their work and other issues and concerns.

Question 17

A frame in communication is built around the best context for responding to the needs of others.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following suggestions is least likely to improve cross-cultural communication?

Accepted Answer

A)  Do not be diverted by style, accent, grammar, or appearance. 
B)  Be sensitive to differences in cross-cultural communication. 
C)  Emphasize racial or ethnic identification to give people full credit. 
D)  Observe cross-cultural differences in etiquette. 
A)  Do not be diverted by style, accent, grammar, or appearance. 
B)  Be sensitive to differences in cross-cultural communication. 
C)  Emphasize racial or ethnic identification to give people full credit. 
D)  Observe cross-cultural differences in etiquette.

Question 19

Austin is a team leader with excellent speaking skills. His messages convey power and authority. His team has landed an extremely challenging project that requires extra effort from each member because of the tight deadlines involved. What are some other strategies Austin can use to persuade his team members to give their best performance for the project's success?

Accepted Answer

A major part of being persuasive involve

Question 20

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

Accepted Answer

A) True 
 B)False

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

In terms of leadership and management, listening is:

Sprinkling business talk with jargon can be useful in:

When communicating with people from different cultures, it is important to:

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

A basic principle of persuasion is:

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

A major listening problem many leaders face is that they:

Which one of the following is the farthest removed from the six basic principles of persuasion?

A useful variation of the collaborative style of conflict management is to:

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

A key barrier to cross-cultural communication is to confuse the identity of people because they:

Which of the following examples illustrates selective listening?

A frame in communication is built around the best context for responding to the needs of others.

Which of the following suggestions is least likely to improve cross-cultural communication?

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

The Nature and Importance of Leadership

Traits Motives and Characteristics of Leaders

Charismatic and Transformational Leadership

Leadership Behaviors Attitudes and Styles

Contingency and Situational Leadership

Leadership Ethics and Social Responsibility

Power Politics and Leadership

Influence Tactics of Leaders

Developing Teamwork

Motivation and Coaching Skills

Creativity Innovation and Leadership

Strategic Leadership and Knowledge Management

International and Culturally Diverse Aspects of Leadership

Leadership Development and Succession

Filters

Exam 12: Communication and Conflict Resolution

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

In terms of leadership and management, listening is:

Sprinkling business talk with jargon can be useful in:

When communicating with people from different cultures, it is important to:

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

A basic principle of persuasion is:

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

A major listening problem many leaders face is that they:

Which one of the following is the farthest removed from the six basic principles of persuasion?

A useful variation of the collaborative style of conflict management is to:

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

A key barrier to cross-cultural communication is to confuse the identity of people because they:

Which of the following examples illustrates selective listening?

A frame in communication is built around the best context for responding to the needs of others.

Which of the following suggestions is least likely to improve cross-cultural communication?

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

The Nature and Importance of Leadership

Traits Motives and Characteristics of Leaders

Charismatic and Transformational Leadership

Leadership Behaviors Attitudes and Styles

Contingency and Situational Leadership

Leadership Ethics and Social Responsibility

Power Politics and Leadership

Influence Tactics of Leaders

Developing Teamwork

Motivation and Coaching Skills

Creativity Innovation and Leadership

Strategic Leadership and Knowledge Management

International and Culturally Diverse Aspects of Leadership

Leadership Development and Succession

Filters