Exam 12: Communication and Conflict Resolution

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

A helpful way of overcoming cross-cultural communication barriers is to make frequent reference to a person's race or ethnicity, such as saying, "I would like you to meet Hector, our Latino member, who is a specialist in website construction."

Front-loading communication messages involves:

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

Bright Inc., a company exporting electrical appliances, fails to deliver a large shipment on time to a customer in a different country due to certain technical problems. In order to avoid embarrassment, the officials of Bright Inc. conduct themselves in a dignified manner, as they may have to deal with the customer in future. Which of the following aspects of negotiation is seen in the given example?

Which one of the following is the farthest removed from a power-oriented linguistic style?

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective​?

A communication strategy that can make people appear powerful is:

When attempting to resolve conflict between two group members, leaders are advised to:

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

A person's linguistic style:

Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counterparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

The _____ style of conflict management is halfway between domination and appeasement.

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

A symptom of conflict with extremely negative consequences is when an organization:

A stereotype of the difference in negotiation style between Americans and negotiators from other countries is that Americans are more likely to:

Anecdotes are particularly useful in persuading group members about the:

The purpose of collaboration is to:

Which of the following examples shows the use of a power-oriented linguistic style?