Question 1

Campbell's Soup uses continuous replenishment for the Loblaw stores it supplies in Canada.

Accepted Answer

A) True 
 B)False  True

Question 2

What are some ways in which a firm's general administration can help create (or enhance) competitive advantages?

Accepted Answer

General administration includes activities such as general management, planning, finance, accounting, legal and government affairs, and quality management and information systems. General administration typically supports the entire value chain and not individual activities.

Question 3

What are the four perspectives that the "balanced scorecard" enables managers to evaluate their business?

Accepted Answer

The four perspectives are the customer perspective, the internal business perspective, the innovation and learning perspective and the financial perspective.

Question 4

Which of the following would be most difficult to assess?

Accepted Answer

A)  The liquidity position of a firm 
B)  The legitimacy and reputation of a firm 
C)  Market share growth 
D)  The efficiency with which a firm utilizes its assets 
A)  The liquidity position of a firm 
B)  The legitimacy and reputation of a firm 
C)  Market share growth 
D)  The efficiency with which a firm utilizes its assets

Question 5

A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics

Accepted Answer

A)  Physical uniqueness, path dependency, causal ambiguity, and social complexity. 
B)  Psychographic uniqueness, path dependency, causal ambiguity, and substitutability. 
C)  Rarity, path dependency, causal ambiguity, and social substitutability. 
D)  Geographic uniqueness, cause dependency, social ambiguity, and path complexity. 
A)  Physical uniqueness, path dependency, causal ambiguity, and social complexity. 
B)  Psychographic uniqueness, path dependency, causal ambiguity, and substitutability. 
C)  Rarity, path dependency, causal ambiguity, and social substitutability. 
D)  Geographic uniqueness, cause dependency, social ambiguity, and path complexity.

Question 6

Assessment of a firm's primary activities should include analysis of each of the following, except

Accepted Answer

A)  inbound logistics. 
B)  operations. 
C)  human resources 
D)  marketing and sales. 
A)  inbound logistics. 
B)  operations. 
C)  human resources 
D)  marketing and sales.

Question 7

Path dependency has no impact on the inimitability of resources.

Accepted Answer

A) True 
 B)False

Question 8

All of the following have been identified as concerns in crowdsourcing, except?

Accepted Answer

A)  Strong brand reputation 
B)  High demand uncertainty 
C)  Too many initiatives 
D)  Excess contributors 
A)  Strong brand reputation 
B)  High demand uncertainty 
C)  Too many initiatives 
D)  Excess contributors

Question 9

Historical comparisons are most appropriate during periods of recession or economic boom.

Accepted Answer

A) True 
 B)False

Question 10

Gillette combines several technologies (e.g., metallurgy, physiology, physics) to attain unparalleled success in the wet shaving industry. This is an example of Gillette's

Accepted Answer

A)  tangible resources. 
B)  intangible resources. 
C)  organizational capabilities. 
D)  strong primary activities. 
A)  tangible resources. 
B)  intangible resources. 
C)  organizational capabilities. 
D)  strong primary activities.

Question 11

The resource-based view (RBV) of the firm combines two perspectives

Accepted Answer

A)  the primary and support activities of the firm. 
B)  the interrelationships among the primary activities of the firm and corporate management. 
C)  the internal analysis of the firm as well as the external analysis of the industry and competitive environment. 
D)  the industry and the competitive environment. 
A)  the primary and support activities of the firm. 
B)  the interrelationships among the primary activities of the firm and corporate management. 
C)  the internal analysis of the firm as well as the external analysis of the industry and competitive environment. 
D)  the industry and the competitive environment.

Question 12

For a resource to provide a firm with the potential for a sustainable competitive advantage, it must have the following four attributes

Accepted Answer

A)  Rare, valuable, mobile, and nonsubstitutable. 
B)  Rare, inimitable, physically unique, and nonsubstitutable. 
C)  Rare, valuable, inimitable, and nonsubstitutable. 
D)  Rare, valuable, physically unique, and causally ambiguous. 
A)  Rare, valuable, mobile, and nonsubstitutable. 
B)  Rare, inimitable, physically unique, and nonsubstitutable. 
C)  Rare, valuable, inimitable, and nonsubstitutable. 
D)  Rare, valuable, physically unique, and causally ambiguous.

Question 13

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value chain analysis.

Accepted Answer

A) True 
 B)False

Question 14

The following are examples of socially complex organizational phenomena, except

Accepted Answer

A)  a firm's culture 
B)  interpersonal relations among a firm's managers 
C)  complex physical technology 
D)  reputation with suppliers and customers 
A)  a firm's culture 
B)  interpersonal relations among a firm's managers 
C)  complex physical technology 
D)  reputation with suppliers and customers

Question 15

The "balanced scorecard" provides top managers with a _____ view of the business.

Accepted Answer

A)  detailed and complex 
B)  fast but comprehensive 
C)  simple and routine 
D)  long-term financial 
A)  detailed and complex 
B)  fast but comprehensive 
C)  simple and routine 
D)  long-term financial

Question 16

If employees' skills are idiosyncratic and rare (a source of resource-based advantage), they will lack bargaining power because the cost of replacing them is low for the firm.

Accepted Answer

A) True 
 B)False

Question 17

Developing collaborative "win-win" relationships with suppliers is an important consideration in which supporting activity?

Accepted Answer

A)  General administration 
B)  Human resource management 
C)  Technology management 
D)  Procurement 
A)  General administration 
B)  Human resource management 
C)  Technology management 
D)  Procurement

Question 18

When using industry norms as a standard of comparison, managers must be sure that the firms used in the comparisons are representative of all sizes and strategies within the industry.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following lists consists of support activities?

Accepted Answer

A)  Human resource management, technology development, customer service, and procurement 
B)  Human resource management, customer service, marketing and sales, and operations 
C)  Human resource management, information systems, procurement, and firm infrastructure 
D)  Customer service, information systems, technology development, and procurement 
A)  Human resource management, technology development, customer service, and procurement 
B)  Human resource management, customer service, marketing and sales, and operations 
C)  Human resource management, information systems, procurement, and firm infrastructure 
D)  Customer service, information systems, technology development, and procurement

Question 20

The "balanced scorecard" developed by Kaplan and Norton helps to integrate

Accepted Answer

A)  financial analysis and a firm's reputation. 
B)  intangible resources and operational measures. 
C)  financial analysis and stakeholder perspectives. 
D)  short-term perspectives and strategic positioning. 
A)  financial analysis and a firm's reputation. 
B)  intangible resources and operational measures. 
C)  financial analysis and stakeholder perspectives. 
D)  short-term perspectives and strategic positioning.

Campbell's Soup uses continuous replenishment for the Loblaw stores it supplies in Canada.

What are some ways in which a firm's general administration can help create (or enhance) competitive advantages?

What are the four perspectives that the "balanced scorecard" enables managers to evaluate their business?

Which of the following would be most difficult to assess?

A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics

Assessment of a firm's primary activities should include analysis of each of the following, except

Path dependency has no impact on the inimitability of resources.

All of the following have been identified as concerns in crowdsourcing, except?

Historical comparisons are most appropriate during periods of recession or economic boom.

Gillette combines several technologies (e.g., metallurgy, physiology, physics) to attain unparalleled success in the wet shaving industry. This is an example of Gillette's

The resource-based view (RBV) of the firm combines two perspectives

For a resource to provide a firm with the potential for a sustainable competitive advantage, it must have the following four attributes

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value chain analysis.

The following are examples of socially complex organizational phenomena, except

The "balanced scorecard" provides top managers with a _____ view of the business.

If employees' skills are idiosyncratic and rare (a source of resource-based advantage), they will lack bargaining power because the cost of replacing them is low for the firm.

Developing collaborative "win-win" relationships with suppliers is an important consideration in which supporting activity?

When using industry norms as a standard of comparison, managers must be sure that the firms used in the comparisons are representative of all sizes and strategies within the industry.

Which of the following lists consists of support activities?

The "balanced scorecard" developed by Kaplan and Norton helps to integrate

Strategic Management: Creating Competitive Advantages: an Overview

Analyzing the External Environment of the Firm

Assessing the Intellectual Assets of the Firm

Business-Level Strategy: Creating and Sustaining Competitive Advanta

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Industry Change and Competitive Dynamics

Creating Effective Organizational Designs

Strategic Control and Corporate Governance

Strategic Leadership: Creating a Learning, Ethical, and Socially Res

Managing Innovation and Fostering Entrepreneurship

Filters

Exam 3: Analyzing the Internal Environment of the Firm

Campbell's Soup uses continuous replenishment for the Loblaw stores it supplies in Canada.

What are some ways in which a firm's general administration can help create (or enhance) competitive advantages?

What are the four perspectives that the "balanced scorecard" enables managers to evaluate their business?

Which of the following would be most difficult to assess?

A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics

Assessment of a firm's primary activities should include analysis of each of the following, except

Path dependency has no impact on the inimitability of resources.

All of the following have been identified as concerns in crowdsourcing, except?

Historical comparisons are most appropriate during periods of recession or economic boom.

Gillette combines several technologies (e.g., metallurgy, physiology, physics) to attain unparalleled success in the wet shaving industry. This is an example of Gillette's

The resource-based view (RBV) of the firm combines two perspectives

For a resource to provide a firm with the potential for a sustainable competitive advantage, it must have the following four attributes

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value chain analysis.

The following are examples of socially complex organizational phenomena, except

The "balanced scorecard" provides top managers with a _____ view of the business.

If employees' skills are idiosyncratic and rare (a source of resource-based advantage), they will lack bargaining power because the cost of replacing them is low for the firm.

Developing collaborative "win-win" relationships with suppliers is an important consideration in which supporting activity?

When using industry norms as a standard of comparison, managers must be sure that the firms used in the comparisons are representative of all sizes and strategies within the industry.

Which of the following lists consists of support activities?

The "balanced scorecard" developed by Kaplan and Norton helps to integrate

Strategic Management: Creating Competitive Advantages: an Overview

Analyzing the External Environment of the Firm

Assessing the Intellectual Assets of the Firm

Business-Level Strategy: Creating and Sustaining Competitive Advanta

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Industry Change and Competitive Dynamics

Creating Effective Organizational Designs

Strategic Control and Corporate Governance

Strategic Leadership: Creating a Learning, Ethical, and Socially Res

Managing Innovation and Fostering Entrepreneurship

Filters