Question 1

At Citibank, a talent inventory program keeps track of 10,000 employees worldwide in order to

Accepted Answer

A)  fire poor performers. 
B)  track what skills they need to work on. 
C)  discourage global growth. 
D)  administer progressive discipline. 
A)  fire poor performers. 
B)  track what skills they need to work on. 
C)  discourage global growth. 
D)  administer progressive discipline. B

Question 2

Sharing knowledge within an organization helps to build social capital. This can be accomplished through

Accepted Answer

A)  top-down management. 
B)  providing employees with daily newspapers. 
C)  hiring for skill. 
D)  one-on-one conversations. 
A)  top-down management. 
B)  providing employees with daily newspapers. 
C)  hiring for skill. 
D)  one-on-one conversations. D

Question 3

Recently, in developed countries, a knowledge worker's loyalty to his or her employer has __________ compared to his or her loyalty to his or her profession and colleagues.

Accepted Answer

A)  increased 
B)  decreased 
C)  remained the same 
D)  no correlation when 
A)  increased 
B)  decreased 
C)  remained the same 
D)  no correlation when B

Question 4

Encouraging widespread involvement is one of the important ways of developing human capital.

Accepted Answer

A) True 
 B)False

Question 5

Many Microsoft employees have left to form venture capital and technology start-ups. In general, when such employees leave, they take with them

Accepted Answer

A)  tangible assets. 
B)  patents. 
C)  physical assets. 
D)  intellectual capital. 
A)  tangible assets. 
B)  patents. 
C)  physical assets. 
D)  intellectual capital.

Question 6

Technical skill is a necessary and sufficient condition for hiring an employee.

Accepted Answer

A) True 
 B)False

Question 7

Explain how technology can help employers cope with the loss of knowledge when employees leave.

Accepted Answer

Answers will vary. Several examples offe

Question 8

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently strategic management has moved from focusing on

Accepted Answer

A)  intangible resources to tangible resources. 
B)  tangible resources to intangible resources. 
C)  working capital to fixed capital. 
D)  fixed capital to working capital. 
A)  intangible resources to tangible resources. 
B)  tangible resources to intangible resources. 
C)  working capital to fixed capital. 
D)  fixed capital to working capital.

Question 9

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Accepted Answer

A) True 
 B)False

Question 10

Discuss how technology impacts the attraction, training, and retention of professionals. How has technology helped firms to enhance their human capital and social capital?

Accepted Answer

Technology has enhanced the ability to s

Question 11

Writers have defined intellectual capital as the difference between the market value and book value of a firm.

Accepted Answer

A) True 
 B)False

Question 12

Provide two examples of each of the three types of intellectual capital discussed in the text.

Accepted Answer

Human capital: Individuals' capabilities

Question 13

One possible negative outcome of building social capital in an organization is "groupthink"-a tendency not to question shared beliefs.

Accepted Answer

A) True 
 B)False

Question 14

The benefits of high social capital include

Accepted Answer

A)  engagement and loyalty. 
B)  skill and ability. 
C)  values that are not a part of the company's culture. 
D)  low levels of persistence. 
A)  engagement and loyalty. 
B)  skill and ability. 
C)  values that are not a part of the company's culture. 
D)  low levels of persistence.

Question 15

The use of information technology (e.g., email) has increased in recent years in many organizations. This has helped to

Accepted Answer

A)  increase social capital. 
B)  make more effective use of time in every situation. 
C)  restrict social network growth. 
D)  create smaller social networks. 
A)  increase social capital. 
B)  make more effective use of time in every situation. 
C)  restrict social network growth. 
D)  create smaller social networks.

Question 16

Changes in our economy have forced firms to be more concerned with protecting their

Accepted Answer

A)  tangible resources. 
B)  physical assets. 
C)  working capital. 
D)  knowledge workers. 
A)  tangible resources. 
B)  physical assets. 
C)  working capital. 
D)  knowledge workers.

Question 17

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplished through

Accepted Answer

A)  requiring workers to work independently of each other. 
B)  decreasing the interaction of departments within the firm. 
C)  encouraging the sharing of ideas between employees in the firm. 
D)  structuring the firm with rigid departmental and employee divisions. 
A)  requiring workers to work independently of each other. 
B)  decreasing the interaction of departments within the firm. 
C)  encouraging the sharing of ideas between employees in the firm. 
D)  structuring the firm with rigid departmental and employee divisions.

Question 18

Discuss the attributes of human capital. Give examples of how firms work to develop and retain it.

Accepted Answer

Human capital includes individ

Question 19

Which barrier to collaboration occurs when people are unable to find what they are looking for?

Accepted Answer

A)  The not-invented-here barrier 
B)  The hoarding barrier 
C)  The search barrier 
D)  The transfer barrier 
A)  The not-invented-here barrier 
B)  The hoarding barrier 
C)  The search barrier 
D)  The transfer barrier

Question 20

Maintaining a competitive workforce is very challenging in today's economy. The role of evaluating human capital, in recent years, has

Accepted Answer

A)  increased. 
B)  decreased. 
C)  become less important. 
D)  remained the same. 
A)  increased. 
B)  decreased. 
C)  become less important. 
D)  remained the same.

At Citibank, a talent inventory program keeps track of 10,000 employees worldwide in order to

Sharing knowledge within an organization helps to build social capital. This can be accomplished through

Recently, in developed countries, a knowledge worker's loyalty to his or her employer has __________ compared to his or her loyalty to his or her profession and colleagues.

Encouraging widespread involvement is one of the important ways of developing human capital.

Many Microsoft employees have left to form venture capital and technology start-ups. In general, when such employees leave, they take with them

Technical skill is a necessary and sufficient condition for hiring an employee.

Explain how technology can help employers cope with the loss of knowledge when employees leave.

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently strategic management has moved from focusing on

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Discuss how technology impacts the attraction, training, and retention of professionals. How has technology helped firms to enhance their human capital and social capital?

Writers have defined intellectual capital as the difference between the market value and book value of a firm.

Provide two examples of each of the three types of intellectual capital discussed in the text.

One possible negative outcome of building social capital in an organization is "groupthink"-a tendency not to question shared beliefs.

The benefits of high social capital include

The use of information technology (e.g., email) has increased in recent years in many organizations. This has helped to

Changes in our economy have forced firms to be more concerned with protecting their

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplished through

Discuss the attributes of human capital. Give examples of how firms work to develop and retain it.

Which barrier to collaboration occurs when people are unable to find what they are looking for?

Maintaining a competitive workforce is very challenging in today's economy. The role of evaluating human capital, in recent years, has

Strategic Management: Creating Competitive Advantages: an Overview

Analyzing the External Environment of the Firm

Analyzing the Internal Environment of the Firm

Business-Level Strategy: Creating and Sustaining Competitive Advanta

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Industry Change and Competitive Dynamics

Creating Effective Organizational Designs

Strategic Control and Corporate Governance

Strategic Leadership: Creating a Learning, Ethical, and Socially Res

Managing Innovation and Fostering Entrepreneurship

Filters

Exam 4: Assessing the Intellectual Assets of the Firm

At Citibank, a talent inventory program keeps track of 10,000 employees worldwide in order to

Sharing knowledge within an organization helps to build social capital. This can be accomplished through

Recently, in developed countries, a knowledge worker's loyalty to his or her employer has __________ compared to his or her loyalty to his or her profession and colleagues.

Encouraging widespread involvement is one of the important ways of developing human capital.

Many Microsoft employees have left to form venture capital and technology start-ups. In general, when such employees leave, they take with them

Technical skill is a necessary and sufficient condition for hiring an employee.

Explain how technology can help employers cope with the loss of knowledge when employees leave.

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently strategic management has moved from focusing on

The use of email can be distracting to employees when they use it excessively or for personal reasons.

Discuss how technology impacts the attraction, training, and retention of professionals. How has technology helped firms to enhance their human capital and social capital?

Writers have defined intellectual capital as the difference between the market value and book value of a firm.

Provide two examples of each of the three types of intellectual capital discussed in the text.

One possible negative outcome of building social capital in an organization is "groupthink"-a tendency not to question shared beliefs.

The benefits of high social capital include

The use of information technology (e.g., email) has increased in recent years in many organizations. This has helped to

Changes in our economy have forced firms to be more concerned with protecting their

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplished through

Discuss the attributes of human capital. Give examples of how firms work to develop and retain it.

Which barrier to collaboration occurs when people are unable to find what they are looking for?

Maintaining a competitive workforce is very challenging in today's economy. The role of evaluating human capital, in recent years, has

Strategic Management: Creating Competitive Advantages: an Overview

Analyzing the External Environment of the Firm

Analyzing the Internal Environment of the Firm

Business-Level Strategy: Creating and Sustaining Competitive Advanta

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Industry Change and Competitive Dynamics

Creating Effective Organizational Designs

Strategic Control and Corporate Governance

Strategic Leadership: Creating a Learning, Ethical, and Socially Res

Managing Innovation and Fostering Entrepreneurship

Filters