Exam 2: Communication and Teamwork

Choose from the terms listed and match them with their most correct description. -Seek justification for allowing abuse to continue and do not allow yourself to feel personal defeat in the face of administration's complacency.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Identifying new tasks or procedures and implementing them with as little disruption as possible.

Choose from the terms listed and match them with their most correct description. -If you are in a room where your coworker is being abused, defend the person.

Choose from the terms listed and match them with their most correct description. -Do not be afraid to request the presence of others who are in an administratively stronger position to stop the abuser.

Poor patient care, errors, conflict, and stress are results of ________.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Poor communication and role confusion.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Cooperation and the ability to accept one another's individual personalities.

The most important reason to increase ________ is to maintain respect, trust, and empathy among coworkers and management.

Choose from the terms listed and match them with their most correct description. -"I'll get a replacement for that instrument right now."

Choose from the terms listed and match them with their most correct description. -"I have the right not to take this abuse."

_______________ is the ability to communicate effectively with people of different cultures and subcultures within populations.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Working together for a common purpose.

Match the following terms with their most correct description. -How we feel at the time of communication

Surgery is performed by __________.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Saying "please" or "thank you."

Match the following terms with their most correct description. -One person may perceive an unemotional patient as a "stoic," strong, brave person facing illness. Another person may see the same patient as extremely anxious and fearful, speechless, and unable to express emotion because of the intensity of his or her emotions.

________ is a quality found in people with self-esteem. This type of behavior seeks to protect one's own rights while respecting those of others.

The respectful person does not _______________________.

Which of the following is a characteristic between the health professional and the public?

________ are behaviors that are accepted as part of the environment and culture of a group.