Exam 2: Communication and Teamwork

________ can be both an expression of comfort and a way of controlling people.

The person with ________ uses extreme defensive or aggressive tactics to achieve social comfort.

Effective communication results when the delivery is appropriate to the _____________.

____________________ is purposeful touch that conveys empathy, tenderness, and care.

Which of the following causes of team conflict is an interpersonal conflict?

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Speaking to others in a calm manner without sarcasm.

________ is the response to a message and is a component of effective communication.

_________ is a set of guidelines to help people use email and other types of Internet communication in a way that promotes personal security, respect, and clarity.

_______ is the manner or implied feelings behind the message, reflected in emphasis on certain words or pitch of the voice.

Communication is a two-way process between the ________.

_________________is a response by the receiver acknowledging receipt of the message and its content.

_____________________ is the way we use posture, gestures, and expressions to convey ideas or messages.