Question 1

Despite changing social norms _______________ is a significant problem in the operating room.

Accepted Answer

A)  sexual abuse 
B)  verbal abuse 
C)  violence 
D)  sexual harassment 
A)  sexual abuse 
B)  verbal abuse 
C)  violence 
D)  sexual harassment

Question 2

_________ is/are a way for people to talk with others in their personal and professional community.

Accepted Answer

A)  Email 
B)  Facebook 
C)  Twitter 
D)  Blogs 
A)  Email 
B)  Facebook 
C)  Twitter 
D)  Blogs

Question 3

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
-Open minded and retains a sense of fairness during team interaction.

Accepted Answer

A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict 
A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict

Question 4

Match the following terms with their most correct description.
-An effective communication stopper

Accepted Answer

A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences 
A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences

Question 5

____________ and ___________ are two of the most important components of patient care.

Accepted Answer

A)  Teamwork and professionalism 
B)  Communication and professionalism 
C)  Communication and teamwork 
D)  Teamwork and skills 
A)  Teamwork and professionalism 
B)  Communication and professionalism 
C)  Communication and teamwork 
D)  Teamwork and skills

Question 6

Stressors in the operating room environment can block __________________.

Accepted Answer

A)  conflict resolution 
B)  politeness 
C)  good communication and teamwork 
D)  conflicting priorities 
A)  conflict resolution 
B)  politeness 
C)  good communication and teamwork 
D)  conflicting priorities

Question 7

Choose from the terms listed and match them with their most correct description.
-You must be prepared to address the abuser.

Accepted Answer

A) Remain calm 
B) Remind yourself of the facts 
C) Make an assertive statement 
D) Sidestep the behavior 
E) Do not become aggressive
F)Stand up for your coworkers
G)Challenge authorities who allow the abuse to continue
H)If abuse becomes violent 
A) Remain calm 
B) Remind yourself of the facts 
C) Make an assertive statement 
D) Sidestep the behavior 
E) Do not become aggressive
F)Stand up for your coworkers
G)Challenge authorities who allow the abuse to continue
H)If abuse becomes violent

Question 8

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
-Accepting the fact that others have valid points of view and conceding when one has made incorrect assumptions or conclusions.

Accepted Answer

A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict 
A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict

Question 9

Choose from the terms listed and match them with their most correct description.
-"Dr. X, it is not necessary to scream at me. When you do that, I can't work."

Accepted Answer

A) Remain calm 
B) Remind yourself of the facts 
C) Make an assertive statement 
D) Sidestep the behavior 
E) Do not become aggressive
F)Stand up for your coworkers
G)Challenge authorities who allow the abuse to continue
H)If abuse becomes violent 
A) Remain calm 
B) Remind yourself of the facts 
C) Make an assertive statement 
D) Sidestep the behavior 
E) Do not become aggressive
F)Stand up for your coworkers
G)Challenge authorities who allow the abuse to continue
H)If abuse becomes violent

Question 10

Match the following terms with their most correct description.
-To be successful in sending and receiving information, a person must want to communicate.

Accepted Answer

A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences 
A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences

Question 11

________ is the expression of emotion or opinion contained in the delivery of a message.

Accepted Answer

A)  Expression 
B)  Body language 
C)  Sensitivity 
D)  Tone 
A)  Expression 
B)  Body language 
C)  Sensitivity 
D)  Tone

Question 12

Even if the sender does not wish to express his or her true feelings about the message, these feelings will probably be conveyed by ________.

Accepted Answer

A)  aggressive behavior 
B)  assertiveness 
C)  body language 
D)  gossip or rumors 
A)  aggressive behavior 
B)  assertiveness 
C)  body language 
D)  gossip or rumors

Question 13

Choose from the terms listed and match them with their most correct description.
-If you cannot stop the behavior, wait until after surgery, then confront the abuser or report it in writing.

Accepted Answer

A) Remain calm 
B) Remind yourself of the facts 
C) Make an assertive statement 
D) Sidestep the behavior 
E) Do not become aggressive
F)Stand up for your coworkers
G)Challenge authorities who allow the abuse to continue
H)If abuse becomes violent 
A) Remain calm 
B) Remind yourself of the facts 
C) Make an assertive statement 
D) Sidestep the behavior 
E) Do not become aggressive
F)Stand up for your coworkers
G)Challenge authorities who allow the abuse to continue
H)If abuse becomes violent

Question 14

Match the following terms with their most correct description.
-Hearing is a particular problem in the operating room.

Accepted Answer

A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences 
A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences

Question 15

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
-A surgical technologist wants to show the student how much they know rather than allow the student to participate.

Accepted Answer

A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict 
A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict

Question 16

Good communication clarifies relationships and helps establish professional and social boundaries. It increases teamwork and goals, which will greatly increase the safety of the environment for the ________.

Accepted Answer

A)  surgeon 
B)  management staff 
C)  ancillary departments 
D)  patient 
A)  surgeon 
B)  management staff 
C)  ancillary departments 
D)  patient

Question 17

Match the following terms with their most correct description.
-How we perceive a problem, situation, or action sometimes depends on our social and cultural background as much as our knowledge.

Accepted Answer

A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences 
A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences

Question 18

Many health care workers are surprised to find that the greatest challenge in their work is not the work itself but the ________ of the workplace.

Accepted Answer

A)  stress 
B)  acceptable social distance 
C)  gender value 
D)  interactions and social climate 
A)  stress 
B)  acceptable social distance 
C)  gender value 
D)  interactions and social climate

Question 19

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
-The ability to adjust to unfolding events during a surgical procedure.

Accepted Answer

A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict 
A) Yielding 
B) Change 
C) Politeness 
D) Collaboration 
E) Conflict

Question 20

Match the following terms with their most correct description.
-The receiver does not have sufficient knowledge to understand exactly what the sender is trying to communicate.

Accepted Answer

A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences 
A) Emotions 
B) Environmental barriers 
C) Lack of a desire to communicate 
D) Perceptions 
E) Bias
F)Lack of understanding
G)Social and cultural influences

Exam 2: Communication and Teamwork

Despite changing social norms _______________ is a significant problem in the operating room.

_________ is/are a way for people to talk with others in their personal and professional community.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Open minded and retains a sense of fairness during team interaction.

Match the following terms with their most correct description. -An effective communication stopper

____________ and ___________ are two of the most important components of patient care.

Stressors in the operating room environment can block __________________.

Choose from the terms listed and match them with their most correct description. -You must be prepared to address the abuser.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -Accepting the fact that others have valid points of view and conceding when one has made incorrect assumptions or conclusions.

Choose from the terms listed and match them with their most correct description. -"Dr. X, it is not necessary to scream at me. When you do that, I can't work."

Match the following terms with their most correct description. -To be successful in sending and receiving information, a person must want to communicate.

________ is the expression of emotion or opinion contained in the delivery of a message.

Even if the sender does not wish to express his or her true feelings about the message, these feelings will probably be conveyed by ________.

Choose from the terms listed and match them with their most correct description. -If you cannot stop the behavior, wait until after surgery, then confront the abuser or report it in writing.

Match the following terms with their most correct description. -Hearing is a particular problem in the operating room.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -A surgical technologist wants to show the student how much they know rather than allow the student to participate.

Good communication clarifies relationships and helps establish professional and social boundaries. It increases teamwork and goals, which will greatly increase the safety of the environment for the ________.

Match the following terms with their most correct description. -How we perceive a problem, situation, or action sometimes depends on our social and cultural background as much as our knowledge.

Many health care workers are surprised to find that the greatest challenge in their work is not the work itself but the ________ of the workplace.

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once. -The ability to adjust to unfolding events during a surgical procedure.

Match the following terms with their most correct description. -The receiver does not have sufficient knowledge to understand exactly what the sender is trying to communicate.

The Surgical Technologist

Law, Documentation, and Professional Ethics

The Health Care Facility

The Patient

Diagnostic and Assessment Procedures

Environmental Hazards

Microbes and the Process of Infection

The Principles and Practice of Aseptic Technique

Decontamination, Sterilization, and Disinfection

Surgical Instruments

Perioperative Pharmacology

Anesthesia and Physiological Monitoring

Postanesthesia Recovery

Death and Dying

Physics and Information Technology

Energy Sources in Surgery

Moving, Handling, and Positioning the Surgical Patient

Surgical Skin Preparation and Draping

Case Planning and Intraoperative Procedures

Management of the Surgical Wound

Minimally Invasive Endoscopic and Robotic-Assisted Surgery

General Surgery

Gynecological and Obstetrical Surgery

Genitourinary Surgery

Ophthalmic Surgery

Surgery of the Ear, Nose, Pharynx, and Larynx

Oral and Maxillofacial Surgery

Plastic and Reconstructive Surgery

Orthopedic Surgery

Peripheral Vascular Surgery

Thoracic and Pulmonary Surgery

Cardiac Surgery

Pediatric Surgery

Neurosurgery

Emergency Trauma Surgery

Disaster Preparedness and Response

Filters

__ and _ are two of the most important components of patient care.