Exam 3: Requirements Determination

In terms of reaching the most number of people in requirements gathering,interviews are considered better than questionnaires.

In preparing for an interview,TJ does research as to areas in which the interviewee has knowledge so that he does not ask questions that an interviewee cannot answer.

Danielle has asked some closed ended questions to start an interview;then some open ended questions.Now she wants to really wants to get a greater depth of information about the process.She would probably use _________ questions.

When an analyst is seeking more information from a response to questions they would probably use:

In RAD or agile development methodology (especially with BPR),a significant amount of time and effort is spent in understanding the as-is system.

Juan has tried observing how clients in the claims department handle requests.He has a chair near the counter and has his laptop open taking notes.He senses that his presence is really a giant interruption to the claims processors.They seem to be taking glances at him to see if he is writing down comments about their processes.He has insisted he just wants to know how their work is accomplished and ultimately the project team will deliver a system that is better and easier to use for them.He has heard from a 'friend-of-a-friend-of-a-friend' of one of the claim workers that they suspect that he is also connected to the HR department and that their jobs are on the line.How might he accomplish his observation activity?

An example of a nonfunctional requirement is ____________

When gathering requirements,the most commonly used technique is: __________

You have interviewed Chang and Bridget about some radical changes to the CRM system.They both have been with the company for over 10 years.Yet,in their interview,there were discrepancies in what they told you.You also sensed from the interview with Bridget that her body language was 'tight'.How should you try to reconcile this?

A technique where the analyst watches how people perform their activities is _______

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department,along with a few senior staff as well as the project sponsor for a JAD session.He is trying to: _________

Some people have suggested that the 'analysis' phase could be clearer if it was called the 'analysis and initial design' phase.

Practical tips states that interpersonal skills are important,they include:

One person dominating the group discussion of a JAD session will normally lead to a positive outcome?

To create the requirements definition,the project team first should consider the kinds of functional and non-functional requirements that they will collect about the system.

Typically,interviews include the following type questions:

The three types of interview questions are: multiple choice,fill in the blank and short answer.

The requirements-gathering process is used for building financial support for the project and establishing common understanding of technologies and rapport between the project team building the system and the users of the system.

The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects.

According to the authors,in moving "from here to there",an analyst needs: