Question 1

What is the most technically complicated step in the migration plan? Why?

Accepted Answer

Data conversion is generally considered the most technically complicated step in the migration.The data might be in an older 'legacy' format and needs to be converted to a database format.The files in the old system may not match the files and databases in the new systems.

Question 2

TJ was the project manager on the ERP implementation project.He should lead an evaluation of the project to identify what went well and what could be improved for the next system development project.

Accepted Answer

A) True 
 B)False  True

Question 3

Generally the most common conversion approach is to install the entire system at one time.

Accepted Answer

A) True 
 B)False  True

Question 4

Once the project team has installed the system and performed the change management activities,the system is officially turned over to the users.

Accepted Answer

A) True 
 B)False

Question 5

The project team review is usually conducted two years after the system is installed.

Accepted Answer

A) True 
 B)False

Question 6

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

Accepted Answer

A) True 
 B)False

Question 7

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

Accepted Answer

A) is part of the user interface design activities 
B) is generally accomplished by a strongly worded e-mail from the project sponsor to the development / project management team 
C) has been accomplished to this point in the project by the systems development life cycle (SDL
C) processes 
D) is done by 'turning up the heat' (i.e.unfreeze)on the users to make them want to change 
E) is accomplished by the organization's marketing vice president 
A) is part of the user interface design activities 
B) is generally accomplished by a strongly worded e-mail from the project sponsor to the development / project management team 
C) has been accomplished to this point in the project by the systems development life cycle (SDL
C) processes 
D) is done by 'turning up the heat' (i.e.unfreeze)on the users to make them want to change 
E) is accomplished by the organization's marketing vice president

Question 8

Arranging for and installing any needed hardware and software and converting data as needed for the new system is called 'technical readiness'.

Accepted Answer

A) True 
 B)False

Question 9

With resistant adopters (those that simply refuse to accept the change with the new system),it might be better to:

Accepted Answer

A) bring them together for a meeting and open debate on a unimpassioned,logical approach 
B) ignore this small minority of resistant adopters and focus on the larger majority of ready and reluctant adopters 
C) find the more vocal resistant adopters and 'bribe' them to accept the new system with such actions as updated computer systems,time off,and 'trinkets' (like banners,buttons,stuffed animals) 
D) find the leaders of this resistance and fire one of two of them as a message to the others to get 'on board' 
E) use an implementation JAD session with leaders from the ready adopters,reluctant adopters,and resistant adopters to find common ground 
A) bring them together for a meeting and open debate on a unimpassioned,logical approach 
B) ignore this small minority of resistant adopters and focus on the larger majority of ready and reluctant adopters 
C) find the more vocal resistant adopters and 'bribe' them to accept the new system with such actions as updated computer systems,time off,and 'trinkets' (like banners,buttons,stuffed animals) 
D) find the leaders of this resistance and fire one of two of them as a message to the others to get 'on board' 
E) use an implementation JAD session with leaders from the ready adopters,reluctant adopters,and resistant adopters to find common ground

Question 10

Early adopters in the new customer resource management system received faster computers with more memory.In terms of management policy,this is probably an example of:

Accepted Answer

A) standard operating procedures 
B) checks and balances 
C) bonus processes 
D) fair play 
E) resource allocation 
A) standard operating procedures 
B) checks and balances 
C) bonus processes 
D) fair play 
E) resource allocation

Question 11

When installing hardware,it is best to:

Accepted Answer

A) leave this to the last minute,so to get the latest versions of the hardware from the vendor(s) 
B) work closely with the vendors who are supplying the hardware 
C) create a RFP two weeks before install date 
D) call Home Depot 
E) outsource the hardware installation to India 
A) leave this to the last minute,so to get the latest versions of the hardware from the vendor(s) 
B) work closely with the vendors who are supplying the hardware 
C) create a RFP two weeks before install date 
D) call Home Depot 
E) outsource the hardware installation to India

Question 12

Planning for the transition from the old system to the new system begins while programmers are still conducting interviews and drawing logical DFDs.

Accepted Answer

A) True 
 B)False

Question 13

Which is NOT a post-implementation activity?

Accepted Answer

A) system support 
B) system maintenance 
C) system request 
D) project assessment 
E) providing help desk and telephone support for users 
A) system support 
B) system maintenance 
C) system request 
D) project assessment 
E) providing help desk and telephone support for users

Question 14

Connie knows that _________ when trying to motivate people to change

Accepted Answer

A) people act on what they believe to be true,not what actually is true 
B) people act out of political reasons,such as trying to please the manager 
C) people will change only when it is best for the organization 
D) change is generally related to age;younger employees will embrace change;while older employees will not embrace change 
E) change can only occur when negative pressures are in play 
A) people act on what they believe to be true,not what actually is true 
B) people act out of political reasons,such as trying to please the manager 
C) people will change only when it is best for the organization 
D) change is generally related to age;younger employees will embrace change;while older employees will not embrace change 
E) change can only occur when negative pressures are in play

Question 15

Probably the most costly conversion strategy is a parallel conversion at all locations with just one module at a time.

Accepted Answer

A) True 
 B)False

Question 16

One of the problems with a parallel conversion is:

Accepted Answer

A) there is a higher risk 
B) the old hardware might fail 
C) there is a lower risk 
D) the users have to enter data into both systems 
E) there is an abrupt conversion 
A) there is a higher risk 
B) the old hardware might fail 
C) there is a lower risk 
D) the users have to enter data into both systems 
E) there is an abrupt conversion

Question 17

The two types of conversion modules are:

Accepted Answer

A) whole-system and waterfall 
B) waterfall and phased 
C) modular conversion and whole-system 
D) pilot and modular 
E) parallel and modular 
A) whole-system and waterfall 
B) waterfall and phased 
C) modular conversion and whole-system 
D) pilot and modular 
E) parallel and modular

Question 18

The habitual routines for how work is performed are called:

Accepted Answer

A) work norms 
B) policies,processes and procedures (the "3Ps") 
C) resource allocations 
D) standard operating procedures 
E) assignment infrastructures 
A) work norms 
B) policies,processes and procedures (the "3Ps") 
C) resource allocations 
D) standard operating procedures 
E) assignment infrastructures

Question 19

Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.

Accepted Answer

A) True 
 B)False

Question 20

The authors suggest that "with new systems," it may be best:

Accepted Answer

A) to expect success with optimism 
B) to expect the worst 
C) to add three additional weeks of alpha and beta testing 
D) to keep the existing system for two additional years 
E) to hold daily developer & user troubleshooting meetings during the implementation stage 
A) to expect success with optimism 
B) to expect the worst 
C) to add three additional weeks of alpha and beta testing 
D) to keep the existing system for two additional years 
E) to hold daily developer & user troubleshooting meetings during the implementation stage

What is the most technically complicated step in the migration plan? Why?

TJ was the project manager on the ERP implementation project.He should lead an evaluation of the project to identify what went well and what could be improved for the next system development project.

Generally the most common conversion approach is to install the entire system at one time.

Once the project team has installed the system and performed the change management activities,the system is officially turned over to the users.

The project team review is usually conducted two years after the system is installed.

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

Arranging for and installing any needed hardware and software and converting data as needed for the new system is called 'technical readiness'.

With resistant adopters (those that simply refuse to accept the change with the new system),it might be better to:

Early adopters in the new customer resource management system received faster computers with more memory.In terms of management policy,this is probably an example of:

When installing hardware,it is best to:

Planning for the transition from the old system to the new system begins while programmers are still conducting interviews and drawing logical DFDs.

Which is NOT a post-implementation activity?

Connie knows that _________ when trying to motivate people to change

Probably the most costly conversion strategy is a parallel conversion at all locations with just one module at a time.

One of the problems with a parallel conversion is:

The two types of conversion modules are:

The habitual routines for how work is performed are called:

Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.

The authors suggest that "with new systems," it may be best:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Use Case Analysis

Process Modeling

Data Modeling

Moving Into Design

Rchitecture Design

User Interface Design

Program Design

Data Storage Design

Moving Into Implementation

The Movement to Objects

Filters

Exam 13: Transition to the New System

What is the most technically complicated step in the migration plan? Why?

TJ was the project manager on the ERP implementation project.He should lead an evaluation of the project to identify what went well and what could be improved for the next system development project.

Generally the most common conversion approach is to install the entire system at one time.

Once the project team has installed the system and performed the change management activities,the system is officially turned over to the users.

The project team review is usually conducted two years after the system is installed.

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

Arranging for and installing any needed hardware and software and converting data as needed for the new system is called 'technical readiness'.

With resistant adopters (those that simply refuse to accept the change with the new system),it might be better to:

Early adopters in the new customer resource management system received faster computers with more memory.In terms of management policy,this is probably an example of:

When installing hardware,it is best to:

Planning for the transition from the old system to the new system begins while programmers are still conducting interviews and drawing logical DFDs.

Which is NOT a post-implementation activity?

Connie knows that _________ when trying to motivate people to change

Probably the most costly conversion strategy is a parallel conversion at all locations with just one module at a time.

One of the problems with a parallel conversion is:

The two types of conversion modules are:

The habitual routines for how work is performed are called:

Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.

The authors suggest that "with new systems," it may be best:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Use Case Analysis

Process Modeling

Data Modeling

Moving Into Design

Rchitecture Design

User Interface Design

Program Design

Data Storage Design

Moving Into Implementation

The Movement to Objects

Filters