Question 1

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

Accepted Answer

A) True 
 B)False

Question 2

A 'pilot' program is where the new system is rolled out at one location (or a few locations).

Accepted Answer

A) True 
 B)False

Question 3

Which is NOT a step involved in preparing the technology?

Accepted Answer

A) install the hardware 
B) install the telecommunications system 
C) convert the logical DFDs into physical DFDs 
D) convert the data 
E) install the software 
A) install the hardware 
B) install the telecommunications system 
C) convert the logical DFDs into physical DFDs 
D) convert the data 
E) install the software

Question 4

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

Accepted Answer

Direct (abrupt)and parallel.Direct gets

Question 5

Generally the cheapest training to deliver would be:

Accepted Answer

A) classroom training 
B) computer-based training (CBT) 
C) one-on-one training 
D) mentoring 
E) sending employees to a nearby college or university 
A) classroom training 
B) computer-based training (CBT) 
C) one-on-one training 
D) mentoring 
E) sending employees to a nearby college or university

Question 6

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

Accepted Answer

A) True 
 B)False

Question 7

Considering conversion style,conversion locations,and conversion modules,the most risky approach is probably:

Accepted Answer

A) direct,simultaneous,whole-system 
B) direct,phased,whole-system 
C) direct,pilot,modular 
D) parallel,simultaneous,modular 
E) parallel,phased,modular 
A) direct,simultaneous,whole-system 
B) direct,phased,whole-system 
C) direct,pilot,modular 
D) parallel,simultaneous,modular 
E) parallel,phased,modular

Question 8

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

Accepted Answer

The costs and benefits from the new syst

Question 9

No computer system will be successfully adopted unless management policies support its adoption.

Accepted Answer

A) True 
 B)False

Question 10

When considering costs of a new system conversion,which is NOT a common cost to consider?

Accepted Answer

A) the cost of running two systems with a parallel conversion 
B) the costs of more staff at more locations for support in a simultaneous conversion 
C) the salary costs of users,trainers,administrators,consultants 
D) the hardware costs for a pilot system 
E) the extra programming costs for a modular conversion 
A) the cost of running two systems with a parallel conversion 
B) the costs of more staff at more locations for support in a simultaneous conversion 
C) the salary costs of users,trainers,administrators,consultants 
D) the hardware costs for a pilot system 
E) the extra programming costs for a modular conversion

Question 11

Kohl's department stores have sub-divided the United States into twelve regions.Nancy has taken the lead on training users in a new accounting system.In order to get Nancy to train accounting users in each region,the implementation will be staggered from one region to the next as the staff receives their training.This is called 'pilot conversion'.

Accepted Answer

A) True 
 B)False

Question 12

The 'worst case scenario' might be that when implementing a new system (using the direct cut-over)that the new system doesn't work and the old system has been decommissioned.

Accepted Answer

A) True 
 B)False

Question 13

Plans to handle potential business disruption due to technical problems during conversion are covered in the:

Accepted Answer

A) System back-out plan 
B) Conversion disruption plan 
C) Alignment alteration plan 
D) Business Contingency Plan 
E) Help Desk plan 
A) System back-out plan 
B) Conversion disruption plan 
C) Alignment alteration plan 
D) Business Contingency Plan 
E) Help Desk plan

Question 14

With new systems,it might be more appropriate to expect that everything will come off perfectly.

Accepted Answer

A) True 
 B)False

Question 15

What is a 'business contingency plan'? What is its purpose?

Accepted Answer

Business contingency plans are to keep s

Question 16

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

Accepted Answer

A) True 
 B)False

Question 17

Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

Accepted Answer

A) True 
 B)False

Question 18

One conversation strategy is 'conversion style' where the change from the old system to the new system can be instantaneous or gradual.

Accepted Answer

A) True 
 B)False

Question 19

What are the two basic strategies to motivate adoption? Give information on each.

Accepted Answer

Informational and political.Information

Question 20

The first step in Lewin's model is "thaw".

Accepted Answer

A) True 
 B)False

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

A 'pilot' program is where the new system is rolled out at one location (or a few locations).

Which is NOT a step involved in preparing the technology?

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

Generally the cheapest training to deliver would be:

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

Considering conversion style,conversion locations,and conversion modules,the most risky approach is probably:

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

No computer system will be successfully adopted unless management policies support its adoption.

When considering costs of a new system conversion,which is NOT a common cost to consider?

The 'worst case scenario' might be that when implementing a new system (using the direct cut-over)that the new system doesn't work and the old system has been decommissioned.

Plans to handle potential business disruption due to technical problems during conversion are covered in the:

With new systems,it might be more appropriate to expect that everything will come off perfectly.

What is a 'business contingency plan'? What is its purpose?

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

One conversation strategy is 'conversion style' where the change from the old system to the new system can be instantaneous or gradual.

What are the two basic strategies to motivate adoption? Give information on each.

The first step in Lewin's model is "thaw".

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Use Case Analysis

Process Modeling

Data Modeling

Moving Into Design

Rchitecture Design

User Interface Design

Program Design

Data Storage Design

Moving Into Implementation

The Movement to Objects

Filters

Exam 13: Transition to the New System

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

A 'pilot' program is where the new system is rolled out at one location (or a few locations).

Which is NOT a step involved in preparing the technology?

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

Generally the cheapest training to deliver would be:

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

Considering conversion style,conversion locations,and conversion modules,the most risky approach is probably:

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

No computer system will be successfully adopted unless management policies support its adoption.

When considering costs of a new system conversion,which is NOT a common cost to consider?

The 'worst case scenario' might be that when implementing a new system (using the direct cut-over)that the new system doesn't work and the old system has been decommissioned.

Plans to handle potential business disruption due to technical problems during conversion are covered in the:

With new systems,it might be more appropriate to expect that everything will come off perfectly.

What is a 'business contingency plan'? What is its purpose?

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

One conversation strategy is 'conversion style' where the change from the old system to the new system can be instantaneous or gradual.

What are the two basic strategies to motivate adoption? Give information on each.

The first step in Lewin's model is "thaw".

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Use Case Analysis

Process Modeling

Data Modeling

Moving Into Design

Rchitecture Design

User Interface Design

Program Design

Data Storage Design

Moving Into Implementation

The Movement to Objects

Filters