Question 1

Probing questions:

Accepted Answer

A) should be avoided,since they may make the interviewee feel that he/she is being interrogated. 
B) are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. 
C) are used to clarify,draw out,and expand on the interviewee's point. 
D) should be done using an investigative/reporter approach. 
A) should be avoided,since they may make the interviewee feel that he/she is being interrogated. 
B) are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. 
C) are used to clarify,draw out,and expand on the interviewee's point. 
D) should be done using an investigative/reporter approach.

Question 2

Which of these interview structures begins with the general and ends with the specific?

Accepted Answer

A) circle 
B) diamond 
C) funnel 
D) pyramid 
A) circle 
B) diamond 
C) funnel 
D) pyramid

Question 3

Which of the following is not a disadvantage of JAD sessions?

Accepted Answer

A) JAD requires a commitment of a large block of time from the users. 
B) If the preparation for a JAD session is inadequate,it may result is a less than satisfactory design. 
C) Only one or two users have input into a JAD session. 
D) The organizational culture may not support a JAD session. 
A) JAD requires a commitment of a large block of time from the users. 
B) If the preparation for a JAD session is inadequate,it may result is a less than satisfactory design. 
C) Only one or two users have input into a JAD session. 
D) The organizational culture may not support a JAD session.

Question 4

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Accepted Answer

A) True 
 B)False

Question 5

Behaviors are what people in the organization say they want.

Accepted Answer

A) True 
 B)False

Question 6

Behavior is what organizational members do.

Accepted Answer

A) True 
 B)False

Question 7

Compose an open-ended question for Dr. DiVito,a university professor who is eligible for retirement in three weeks.

Accepted Answer

Example: Dr. DiVito,

Question 8

No more than one JAD session should be conducted with an interviewee.

Accepted Answer

A) True 
 B)False

Question 9

Which is not a good guideline to use when choosing questionnaire language?

Accepted Answer

A) Avoid bias in wording. 
B) Do not use low-level language choices. 
C) Keep questions general rather than specific. 
D) Keep questions short. 
E) Use respondents' language whenever possible. 
A) Avoid bias in wording. 
B) Do not use low-level language choices. 
C) Keep questions general rather than specific. 
D) Keep questions short. 
E) Use respondents' language whenever possible.

Question 10

Using questionnaires is useful for doing exploratory studies to gauge overall opinion.

Accepted Answer

A) True 
 B)False

Question 11

Which of these is an advantage of closed interview questions?

Accepted Answer

A) keeps interviewer in control of the interview 
B) makes it more interesting for the interviewee 
C) makes phrasing easier for the interviewer 
D) provides richness of detail 
A) keeps interviewer in control of the interview 
B) makes it more interesting for the interviewee 
C) makes phrasing easier for the interviewer 
D) provides richness of detail

Question 12

Word choice is the process of assigning numbers to an attribute for the purpose of measuring that attribute.

Accepted Answer

A) True 
 B)False

Question 13

When the interviewer begins with a very detailed set of questions and then expands the scope,the interview is said to have a funnel shape.

Accepted Answer

A) True 
 B)False

Question 14

When should an interviewer compose a written interview report and why?

Accepted Answer

To capture as much data about

Question 15

Characteristics are properties of people or things.

Accepted Answer

A) True 
 B)False

Question 16

One advantage of JAD sessions is that it isolates the user from the analysis and design process.

Accepted Answer

A) True 
 B)False

Question 17

There are four elements that make up a story. They are: (1)the quest,(2)the struggle,(3)the resolution and (4)the epilogue.

Accepted Answer

A) True 
 B)False

Question 18

A question for which there are only two possible responses,e.g.,yes or no,is known as a ________ question.

Accepted Answer

A) bipolar 
B) closed 
C) open 
D) logical 
A) bipolar 
B) closed 
C) open 
D) logical

Question 19

A questionnaire is an excellent means of doing an in-depth analysis of a manager's decision-making processes.

Accepted Answer

A) True 
 B)False

Question 20

The scribe is responsible for keeping the JAD session on track and for negotiating and resolving conflicts.

Accepted Answer

A) True 
 B)False

Probing questions:

Which of these interview structures begins with the general and ends with the specific?

Which of the following is not a disadvantage of JAD sessions?

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Behaviors are what people in the organization say they want.

Behavior is what organizational members do.

Compose an open-ended question for Dr. DiVito,a university professor who is eligible for retirement in three weeks.

No more than one JAD session should be conducted with an interviewee.

Which is not a good guideline to use when choosing questionnaire language?

Using questionnaires is useful for doing exploratory studies to gauge overall opinion.

Which of these is an advantage of closed interview questions?

Word choice is the process of assigning numbers to an attribute for the purpose of measuring that attribute.

When the interviewer begins with a very detailed set of questions and then expands the scope,the interview is said to have a funnel shape.

When should an interviewer compose a written interview report and why?

Characteristics are properties of people or things.

One advantage of JAD sessions is that it isolates the user from the analysis and design process.

There are four elements that make up a story. They are: (1)the quest,(2)the struggle,(3)the resolution and (4)the epilogue.

A question for which there are only two possible responses,e.g.,yes or no,is known as a ________ question.

A questionnaire is an excellent means of doing an in-depth analysis of a manager's decision-making processes.

The scribe is responsible for keeping the JAD session on track and for negotiating and resolving conflicts.

Systems, roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using UML

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

Probing questions:

Which of these interview structures begins with the general and ends with the specific?

Which of the following is not a disadvantage of JAD sessions?

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Behaviors are what people in the organization say they want.

Behavior is what organizational members do.

Compose an open-ended question for Dr. DiVito,a university professor who is eligible for retirement in three weeks.

No more than one JAD session should be conducted with an interviewee.

Which is not a good guideline to use when choosing questionnaire language?

Using questionnaires is useful for doing exploratory studies to gauge overall opinion.

Which of these is an advantage of closed interview questions?

Word choice is the process of assigning numbers to an attribute for the purpose of measuring that attribute.

When the interviewer begins with a very detailed set of questions and then expands the scope,the interview is said to have a funnel shape.

When should an interviewer compose a written interview report and why?

Characteristics are properties of people or things.

One advantage of JAD sessions is that it isolates the user from the analysis and design process.

There are four elements that make up a story. They are: (1)the quest,(2)the struggle,(3)the resolution and (4)the epilogue.

A question for which there are only two possible responses,e.g.,yes or no,is known as a ________ question.

A questionnaire is an excellent means of doing an in-depth analysis of a manager's decision-making processes.

The scribe is responsible for keeping the JAD session on track and for negotiating and resolving conflicts.

Systems, roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using UML

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters