Question 1

Which is not a guideline in determining whether use of questionnaires is appropriate?

Accepted Answer

A) The people you need to question are widely dispersed. 
B) There are only a few people involved in the systems project. 
C) You are doing an exploratory study to gauge overall opinion. 
D) You desire to do problem sensing to identify problems with the current system. 
A) The people you need to question are widely dispersed. 
B) There are only a few people involved in the systems project. 
C) You are doing an exploratory study to gauge overall opinion. 
D) You desire to do problem sensing to identify problems with the current system.

Question 2

Which of these is an advantage of open-ended questions?

Accepted Answer

A) allows more spontaneity 
B) gets to the point more quickly 
C) makes comparing interviews easier 
D) saves time 
A) allows more spontaneity 
B) gets to the point more quickly 
C) makes comparing interviews easier 
D) saves time

Question 3

List three of the five methods of administering a questionnaire.

Accepted Answer

The five methods are: (1)Convening all c

Question 4

The longer you wait to write up your interview,the more suspect the quality of the data becomes.

Accepted Answer

A) True 
 B)False

Question 5

The written interview report:

Accepted Answer

A) should be written as soon as possible after the interview. 
B) should be a transcript of the interview. 
C) should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable. 
D) should not contain the user's name or position. 
A) should be written as soon as possible after the interview. 
B) should be a transcript of the interview. 
C) should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable. 
D) should not contain the user's name or position.

Question 6

Validity is the degree to which the question measures what the analyst intends to measure.

Accepted Answer

A) True 
 B)False

Question 7

JAD sessions may be used when:

Accepted Answer

A) user groups are restless and want something new. 
B) organizational culture is very individualistic and the employees need to learn how to relate to one another. 
C) the users are pressed for time and cannot get away for the block of time required for many interviews. 
D) the questions are very closed and the analysts are not concerned about idea generation. 
A) user groups are restless and want something new. 
B) organizational culture is very individualistic and the employees need to learn how to relate to one another. 
C) the users are pressed for time and cannot get away for the block of time required for many interviews. 
D) the questions are very closed and the analysts are not concerned about idea generation.

Question 8

Which of the following is not an element of a story?

Accepted Answer

A) The call to adventure 
B) The call to action 
C) The transformation 
D) The epilogue 
A) The call to adventure 
B) The call to action 
C) The transformation 
D) The epilogue

Question 9

The problem that occurs when respondents rate everything as average is called:

Accepted Answer

A) bipolarity. 
B) central tendency. 
C) halo effect. 
D) leniency. 
A) bipolarity. 
B) central tendency. 
C) halo effect. 
D) leniency.

Question 10

A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic.

Accepted Answer

A) True 
 B)False

Question 11

Which kind of question is easiest to analyze?

Accepted Answer

A) closed 
B) open 
C) probe 
D) tactical 
A) closed 
B) open 
C) probe 
D) tactical

Question 12

One benefit of a closed interview question is the richness of detail provided.

Accepted Answer

A) True 
 B)False

Question 13

In an interview,opinions may be more important and more revealing than facts.

Accepted Answer

A) True 
 B)False

Question 14

With a ________ structure,the interviewer begins with generalized questions and then narrows possible responses.

Accepted Answer

A) funnel 
B) diamond 
C) pyramid 
D) cube 
A) funnel 
B) diamond 
C) pyramid 
D) cube

Question 15

Which term is defined as "what organizational members do"?

Accepted Answer

A) attitudes 
B) behavior 
C) beliefs 
D) characteristics 
A) attitudes 
B) behavior 
C) beliefs 
D) characteristics

Question 16

Beliefs are what people think is actually true.

Accepted Answer

A) True 
 B)False

Question 17

JAD sessions:

Accepted Answer

A) are used when several interviews,with several users,contain only closed,detailed questions. 
B) are used when the users do not get along with one another. 
C) are used to perform interviews with management and primary clients outside the corporation. 
D) are used to reduce the time and the cost of doing many one-to-one interviews. 
A) are used when several interviews,with several users,contain only closed,detailed questions. 
B) are used when the users do not get along with one another. 
C) are used to perform interviews with management and primary clients outside the corporation. 
D) are used to reduce the time and the cost of doing many one-to-one interviews.

Question 18

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Accepted Answer

A) deciding on question types and structure 
B) deciding whom to interview 
C) establishing interview objectives 
D) preparing the interviewee 
E) reading background material 
A) deciding on question types and structure 
B) deciding whom to interview 
C) establishing interview objectives 
D) preparing the interviewee 
E) reading background material

Question 19

Observers offer technical explanations and advice during a JAD session.

Accepted Answer

A) True 
 B)False

Question 20

The interview is also a valuable time to explore key ________ concerns,including ergonomic aspects and system usability.

Accepted Answer

A) color design 
B) reliability 
C) human computer interaction (HCI) 
D) readability 
A) color design 
B) reliability 
C) human computer interaction (HCI) 
D) readability

Which is not a guideline in determining whether use of questionnaires is appropriate?

Which of these is an advantage of open-ended questions?

List three of the five methods of administering a questionnaire.

The longer you wait to write up your interview,the more suspect the quality of the data becomes.

The written interview report:

Validity is the degree to which the question measures what the analyst intends to measure.

JAD sessions may be used when:

Which of the following is not an element of a story?

The problem that occurs when respondents rate everything as average is called:

A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic.

Which kind of question is easiest to analyze?

One benefit of a closed interview question is the richness of detail provided.

In an interview,opinions may be more important and more revealing than facts.

With a ________ structure,the interviewer begins with generalized questions and then narrows possible responses.

Which term is defined as "what organizational members do"?

Beliefs are what people think is actually true.

JAD sessions:

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Observers offer technical explanations and advice during a JAD session.

The interview is also a valuable time to explore key ________ concerns,including ergonomic aspects and system usability.

Systems, roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using UML

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

Which is not a guideline in determining whether use of questionnaires is appropriate?

Which of these is an advantage of open-ended questions?

List three of the five methods of administering a questionnaire.

The longer you wait to write up your interview,the more suspect the quality of the data becomes.

The written interview report:

Validity is the degree to which the question measures what the analyst intends to measure.

JAD sessions may be used when:

Which of the following is not an element of a story?

The problem that occurs when respondents rate everything as average is called:

A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic.

Which kind of question is easiest to analyze?

One benefit of a closed interview question is the richness of detail provided.

In an interview,opinions may be more important and more revealing than facts.

With a ________ structure,the interviewer begins with generalized questions and then narrows possible responses.

Which term is defined as "what organizational members do"?

Beliefs are what people think is actually true.

JAD sessions:

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Observers offer technical explanations and advice during a JAD session.

The interview is also a valuable time to explore key ________ concerns,including ergonomic aspects and system usability.

Systems, roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling, prototyping, and Scrum

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using UML

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction and Ux Design

Designing Accurate Data Entry Procedures

Quality Assurance and Implementation

Filters