Question 1

According to research by Conlon and Fasalo how does the timing of mediational intervention impact the outcome?

Accepted Answer

Quick interventions tended to produce fe

Question 2

There are several types of third-party intervention, but in general they differ on:

Accepted Answer

A)  the degree to which the parties give up control over process and control over outcome, or both 
B)  whether or not the outcome will be positive or negative 
C)  whether or not they are directly involved in the negotiation 
D)  whether or not they are directly involved in the dispute 
A)  the degree to which the parties give up control over process and control over outcome, or both 
B)  whether or not the outcome will be positive or negative 
C)  whether or not they are directly involved in the negotiation 
D)  whether or not they are directly involved in the dispute

Question 3

Mediation is more often successful under what conditions?

Accepted Answer

The level of conflict is moderate and no

Question 4

All of the following statements regarding the use of mediation are true, except:

Accepted Answer

A)  the mediator determines who speaks and when 
B)  the mediator determines the agenda 
C)  the mediator has control over the process 
D)  the mediator determines the outcome 
A)  the mediator determines who speaks and when 
B)  the mediator determines the agenda 
C)  the mediator has control over the process 
D)  the mediator determines the outcome

Question 5

Managers who provide impetus typically exert control over the decision, as well as a significant amount of control over the process.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following types of arbitration was developed to encourage parties to take less extreme positions?

Accepted Answer

A)  First offer arbitration 
B)  Quasi-arbitration 
C)  Hybrid arbitration 
D)  Final offer arbitration 
A)  First offer arbitration 
B)  Quasi-arbitration 
C)  Hybrid arbitration 
D)  Final offer arbitration

Question 7

British Columbia has three forms of mediation, which of the following is NOT one of those forms?

Accepted Answer

A)  Quasi-mandatory 
B)  Reciprocal 
C)  Mandatory 
D)  Voluntary 
A)  Quasi-mandatory 
B)  Reciprocal 
C)  Mandatory 
D)  Voluntary

Question 8

Outline the prescriptive model developed by A.R. Elangovan to guide managers in choosing intervention strategies.

Accepted Answer

The model provides a decision tree in wh

Question 9

The term alternative dispute resolution is commonly used to refer to third-party approaches to resolving disputes.

Accepted Answer

A) True 
 B)False

Question 10

In a study that compared arb-med with med-arb, Conlon, Moon, and Ng found that arb-med led to higher resolution rates and higher joint outcomes than med-arb.

Accepted Answer

A) True 
 B)False

Question 11

has a mandatory mediation program for certain types of civil lawsuits, such as estates, trust, and substitute decision-making cases.

Accepted Answer

A)  Alberta 
B)  British Columbia 
C)  Ontario 
D)  Quebec 
A)  Alberta 
B)  British Columbia 
C)  Ontario 
D)  Quebec

Question 12

People involved in disputes tend to the costs associated with exercising a rights-based or power-based approach.

Accepted Answer

A)  inflate 
B)  overestimate 
C)  ignore 
D)  underestimate 
A)  inflate 
B)  overestimate 
C)  ignore 
D)  underestimate

Question 13

A is a third party who works toward helping disputing parties create a solution themselves by facilitating communication and using dispute resolution techniques.

Accepted Answer

A)  Chief justice 
B)  Negotiator 
C)  Arbitrator 
D)  Mediator 
A)  Chief justice 
B)  Negotiator 
C)  Arbitrator 
D)  Mediator

Question 14

Negotiators focus on power when they use threats, make demands, or use other means to try to coerce the other party into making concessions.

Accepted Answer

A) True 
 B)False

Question 15

How can the use of threats be effective?

Accepted Answer

To be effective, threats must

Question 16

When a mediator is asked to assist in dispute resolution, the outcome is determined by:

Accepted Answer

A)  the government 
B)  the arbitrator 
C)  the mediator 
D)  the parties themselves 
A)  the government 
B)  the arbitrator 
C)  the mediator 
D)  the parties themselves

Question 17

The use of power comes at a cost, and sometimes when you use it you win, sometimes you lose.

Accepted Answer

A) True 
 B)False

Question 18

are a precursor to the use of power.

Accepted Answer

A)  Punishments 
B)  Ethics 
C)  Rewards 
D)  Threats 
A)  Punishments 
B)  Ethics 
C)  Rewards 
D)  Threats

Question 19

Negotiators focus on when they strive to learn about the other party's interests and priorities as a way to work toward a mutually satisfying agreement that creates value.

Accepted Answer

A)  interests 
B)  rights 
C)  reciprocity 
D)  power 
A)  interests 
B)  rights 
C)  reciprocity 
D)  power

Question 20

Disputes about rights are often resolved by helping the parties find a fair way to determine who is right or that they can both be right.

Accepted Answer

A) True 
 B)False

According to research by Conlon and Fasalo how does the timing of mediational intervention impact the outcome?

There are several types of third-party intervention, but in general they differ on:

Mediation is more often successful under what conditions?

All of the following statements regarding the use of mediation are true, except:

Managers who provide impetus typically exert control over the decision, as well as a significant amount of control over the process.

Which of the following types of arbitration was developed to encourage parties to take less extreme positions?

British Columbia has three forms of mediation, which of the following is NOT one of those forms?

Outline the prescriptive model developed by A.R. Elangovan to guide managers in choosing intervention strategies.

The term alternative dispute resolution is commonly used to refer to third-party approaches to resolving disputes.

In a study that compared arb-med with med-arb, Conlon, Moon, and Ng found that arb-med led to higher resolution rates and higher joint outcomes than med-arb.

has a mandatory mediation program for certain types of civil lawsuits, such as estates, trust, and substitute decision-making cases.

People involved in disputes tend to the costs associated with exercising a rights-based or power-based approach.

A is a third party who works toward helping disputing parties create a solution themselves by facilitating communication and using dispute resolution techniques.

Negotiators focus on power when they use threats, make demands, or use other means to try to coerce the other party into making concessions.

How can the use of threats be effective?

When a mediator is asked to assist in dispute resolution, the outcome is determined by:

The use of power comes at a cost, and sometimes when you use it you win, sometimes you lose.

are a precursor to the use of power.

Negotiators focus on when they strive to learn about the other party's interests and priorities as a way to work toward a mutually satisfying agreement that creates value.

Disputes about rights are often resolved by helping the parties find a fair way to determine who is right or that they can both be right.

The Nature of Negotiation

Strategy and Tactics of Distributive Bargaining

Strategy and Tactics of Integrative Negotiation

Negotiation: Planning and Strategy

Individual Differences: Know Yourself and Your Counterpart

Perception, Cognition, and Emotion

Communication Process and Outcomes

Negotiation Power and Persuasion

Confronting the Dark Side: Deception and Ethical Dilemmas

Multiparty and Team Negotiations

Managing Difficult Negotiations

International and Cross-Cultural Negotiation

Best Practices in Negotiations

Filters

Exam 9: The Dynamics of Disputes and Third-Party Help

According to research by Conlon and Fasalo how does the timing of mediational intervention impact the outcome?

There are several types of third-party intervention, but in general they differ on:

Mediation is more often successful under what conditions?

All of the following statements regarding the use of mediation are true, except:

Managers who provide impetus typically exert control over the decision, as well as a significant amount of control over the process.

Which of the following types of arbitration was developed to encourage parties to take less extreme positions?

British Columbia has three forms of mediation, which of the following is NOT one of those forms?

Outline the prescriptive model developed by A.R. Elangovan to guide managers in choosing intervention strategies.

The term alternative dispute resolution is commonly used to refer to third-party approaches to resolving disputes.

In a study that compared arb-med with med-arb, Conlon, Moon, and Ng found that arb-med led to higher resolution rates and higher joint outcomes than med-arb.

has a mandatory mediation program for certain types of civil lawsuits, such as estates, trust, and substitute decision-making cases.

People involved in disputes tend to the costs associated with exercising a rights-based or power-based approach.

A is a third party who works toward helping disputing parties create a solution themselves by facilitating communication and using dispute resolution techniques.

Negotiators focus on power when they use threats, make demands, or use other means to try to coerce the other party into making concessions.

How can the use of threats be effective?

When a mediator is asked to assist in dispute resolution, the outcome is determined by:

The use of power comes at a cost, and sometimes when you use it you win, sometimes you lose.

are a precursor to the use of power.

Negotiators focus on when they strive to learn about the other party's interests and priorities as a way to work toward a mutually satisfying agreement that creates value.

Disputes about rights are often resolved by helping the parties find a fair way to determine who is right or that they can both be right.

The Nature of Negotiation

Strategy and Tactics of Distributive Bargaining

Strategy and Tactics of Integrative Negotiation

Negotiation: Planning and Strategy

Individual Differences: Know Yourself and Your Counterpart

Perception, Cognition, and Emotion

Communication Process and Outcomes

Negotiation Power and Persuasion

Confronting the Dark Side: Deception and Ethical Dilemmas

Multiparty and Team Negotiations

Managing Difficult Negotiations

International and Cross-Cultural Negotiation

Best Practices in Negotiations

Filters