Exam 10: Motivating and Rewarding Employees

Application of Maslow's Hierarchy of Needs Jericho has several employees with a wide range of behaviors. He has been having a difficult time understanding where some of his employees are as far as motivation is concerned. He has just returned from a conference where Maslow's hierarchy of needs was discussed, and some of his employees seem to fall in those categories. First, there is Julie. She was just hired last week, and her preoccupation at the moment seems to be finding a place to live, grocery stores, and to locate things such as the fire and police departments. Jericho wonders if she will ever start thinking about work. Then, there is Jamie. When Jericho asked her to work late next month, she said it was no problem as long as there was a security person to walk her across the company campus to the underground parking lot. Jericho easily arranged for the security guard. Then, there is Jason who just yesterday complained that his work was not challenging enough. He said he was not growing or using his full potential at what he was doing. Jessica also came to mind. What would he do with Jessica? She was their social butterfly, constantly flitting from one workstation to another, chatting with the employees. Not only was she not getting her work done, but also she was interrupting everyone else's work. And, finally, there was Lane who constantly needed attention and public recognition. If Lane accomplished a goal, he wanted everyone in the work area to realize he had met his goal. What a group of employees, thought Jericho. -Jason would like his work to take him to which needs level?

Considering motivation as defined by Herzberg's Motivation- Hygiene Theory, which of the following would not be considered a hygiene factor?

According to_____________ theory, motivation is a function of how much we want something and how likely we think we are to get it.

A state of inequity exists when employees perceive their ratio of inputs to outcomes as equal to those of their relevant others.

Giving prestigious job titles (if not carried to extremes)would be one way to satisfy people's need for

According to Herzberg, working conditions and salary are examples of hygiene factors.

The need for achievement concept is another aspect of a motivation theory with a(n)_____________bias.

_____________is/are an alternative work arrangement that requires a significant amount of time and effort to coordinate with employees.

_____________is/are program(s)that provide employees with rewards and incentives based on exceeding a predetermined levels of performance.

Application of McClelland's Three Needs Theory It seems Bill will never determine what motivates his group of ten employees. He realizes everyone is different but that certainly complicates motivational issues. It seems like the only thing that motivates Jerri is the desire to have an impact and to be influential. She loves to be in charge. If she is not "in charge," she contributes very little to the project, whereas if she is in charge, she will work beyond the level of anyone else. Nancy always wants to succeed. She seems to have a desire to excel at all she does. Then, there is Tim. Bill gave Tim an assignment last month where he had to work by himself for the majority of the project with very little interaction from anyone else. The project also took him away from the workplace for the majority of the month. Tim's productivity level fell dramatically, and Bill wondered why. -Which need is probably highest for Tim?

According to the _____________ theory of motivation, having the strength to act in a particular way Depends on people's beliefs that their actions will produce outcomes they value and find attractive.

Explain the three key variables in expectancy theory.

John is a salesperson for XYZ Corporation's Houston office. If the salespeople meet their sales goals for the month, they are given an all- expense- paid trip to a Denver Broncos football game. Football is not one of Houston's favorite sports, and the Denver Broncos are definitely not John's favorite team. John's performance might be influenced by the _____________part of Vroom's expectancy theory.

Managers must change motivational techniques to fit the cultural differences in their diverse workforce.

Maslow's hierarchy of needs proposes that an individual begins by satisfying_____________ needs.

People with a high need for _____________seek solutions in which they can assume personal responsibility for finding solutions to problems.

Pay based upon leadership, problem- solving, or strategic planning skills would be pay- for- performance compensation.

According to Maslow, a person who is looking for affection, belongingness, acceptance, and friendship is at which need level?

Application of McClelland's Three Needs Theory It seems Bill will never determine what motivates his group of ten employees. He realizes everyone is different but that certainly complicates motivational issues. It seems like the only thing that motivates Jerri is the desire to have an impact and to be influential. She loves to be in charge. If she is not "in charge," she contributes very little to the project, whereas if she is in charge, she will work beyond the level of anyone else. Nancy always wants to succeed. She seems to have a desire to excel at all she does. Then, there is Tim. Bill gave Tim an assignment last month where he had to work by himself for the majority of the project with very little interaction from anyone else. The project also took him away from the workplace for the majority of the month. Tim's productivity level fell dramatically, and Bill wondered why. -Nancy will probably avoid all but which of the following tasks?

According to Maslow's need theory, lower- level needs include the need for self- development and personal growth.