Question 1

________ is not one of the steps used to effectively delegate authority.

Accepted Answer

A) Allowing employees to participate in decision- making 
B) Clarifying the tasks and objectives 
C) Letting people know the limits of their authority 
D) Communicating the importance of tasks and decisions 
A) Allowing employees to participate in decision- making 
B) Clarifying the tasks and objectives 
C) Letting people know the limits of their authority 
D) Communicating the importance of tasks and decisions D

Question 2

Noise is anything that interferes with the effectiveness of the communication process.

Accepted Answer

A) True 
 B)False  True

Question 3

What are the two major bargaining strategies used in organizations?

Accepted Answer

Distributive bargaining is negotiation under zero- sum conditions, in which any gain made by one party involves a loss to the other party
Integrative bargaining is negotiation in which there is at least one settlement that involves no loss to either party.

Question 4

The average manager spends ________ of his or her time dealing with conflict.

Accepted Answer

A) 20% 
B) 40% 
C) 10% 
D) 5% 
A) 20% 
B) 40% 
C) 10% 
D) 5%

Question 5

A "yes" answer to all except which of the following questions may indicate a need for conflict stimulation?

Accepted Answer

A) Do employees show unusually high resistance to change? 
B) Are you surrounded by "yes" people? 
C) Is there an abundance of new ideas? 
D) Regardless of the price, do managers maintain peace and cooperation? 
A) Do employees show unusually high resistance to change? 
B) Are you surrounded by "yes" people? 
C) Is there an abundance of new ideas? 
D) Regardless of the price, do managers maintain peace and cooperation?

Question 6

Integrative bargaining operates under zero- sum conditions.

Accepted Answer

A) True 
 B)False

Question 7

The manager has established the parameters of the project he is delegating to Joe. This is an example of which of the following?

Accepted Answer

A) Specify the range of the employee's discretion. 
B) Clarify the assignment. 
C) Establish feedback channels. 
D) Allow employees to participate. 
A) Specify the range of the employee's discretion. 
B) Clarify the assignment. 
C) Establish feedback channels. 
D) Allow employees to participate.

Question 8

Contingency Factors in Delegation
Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out.
-Which of the following contingency factors of delegation is affected by the seven layers of organizational hierarchy?

Accepted Answer

A) the size of the organization 
B) task complexity 
C) organizational culture 
D) the importance of the duty or decision 
A) the size of the organization 
B) task complexity 
C) organizational culture 
D) the importance of the duty or decision

Question 9

Which of the following statements is true concerning the grapevine?

Accepted Answer

A) It is never accurate. 
B) It contains some elements of truth. 
C) Management can stop the grapevine completely. 
D) It is always accurate. 
A) It is never accurate. 
B) It contains some elements of truth. 
C) Management can stop the grapevine completely. 
D) It is always accurate.

Question 10

________ are primary causes of conflict.

Accepted Answer

A) Management and communication differences 
B) Communication and structural differences 
C) Structural and technical differences 
D) Personal and management differences 
A) Management and communication differences 
B) Communication and structural differences 
C) Structural and technical differences 
D) Personal and management differences

Question 11

________ refer(s)to the fact that individuals see and hear depending upon their needs, motivation, experience, background, and other personal characteristics.

Accepted Answer

A) Filtering 
B) Selective perception 
C) Feedback 
D) Emotions 
A) Filtering 
B) Selective perception 
C) Feedback 
D) Emotions

Question 12

Describe the communication process.

Accepted Answer

A message is encoded by the sender and p

Question 13

Managers need to learn to delegate if they are going to be effective.

Accepted Answer

A) True 
 B)False

Question 14

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-What strategy did Stacie use in dealing with the company picnic?

Accepted Answer

A) forcing 
B) compromising 
C) collaboration 
D) accommodation 
A) forcing 
B) compromising 
C) collaboration 
D) accommodation

Question 15

Correcting an employee immediately after an incorrect behavior as opposed to waiting until his/her biannual performance review is an example of which of the following?

Accepted Answer

A) Make feedback well timed. 
B) Ensure understanding. 
C) Keep feedback impersonal. 
D) Keep feedback goal- oriented. 
A) Make feedback well timed. 
B) Ensure understanding. 
C) Keep feedback impersonal. 
D) Keep feedback goal- oriented.

Question 16

One argues that conflict is a natural and inevitable outcome in any organization and that it need not be evil, but rather has the potential to be a positive force in contributing to an organization's performance. This is considered to be which view of conflict?

Accepted Answer

A) interactionist 
B) human relations 
C) traditional 
D) none of the above 
A) interactionist 
B) human relations 
C) traditional 
D) none of the above

Question 17

The________  is the purpose to be conveyed in the communication process.

Accepted Answer

A) noise 
B) channel 
C) source 
D) message 
A) noise 
B) channel 
C) source 
D) message

Question 18

Which of the following statements is incorrect?

Accepted Answer

A) Men emphasize status and independence when they talk. 
B) Men assert their desire for independence and control by providing solutions. 
C) Women present problems to gain advice. 
D) Women emphasize creating connections and intimacy. 
A) Men emphasize status and independence when they talk. 
B) Men assert their desire for independence and control by providing solutions. 
C) Women present problems to gain advice. 
D) Women emphasize creating connections and intimacy.

Question 19

A(n)________ system digitizes a spoken message, transmits it over the network and stores the message on a disk for the receiver to retrieve later.

Accepted Answer

A) facsimile 
B) voice- mail 
C) instant messaging 
D) electronic data interchange 
A) facsimile 
B) voice- mail 
C) instant messaging 
D) electronic data interchange

Question 20

Which of the following is not an example of non- verbal communication

Accepted Answer

A) a conference. 
B) the distance between two people. 
C) the style of clothing people wear. 
D) body position. 
A) a conference. 
B) the distance between two people. 
C) the style of clothing people wear. 
D) body position.

________ is not one of the steps used to effectively delegate authority.

Noise is anything that interferes with the effectiveness of the communication process.

What are the two major bargaining strategies used in organizations?

The average manager spends ________ of his or her time dealing with conflict.

A "yes" answer to all except which of the following questions may indicate a need for conflict stimulation?

Integrative bargaining operates under zero- sum conditions.

The manager has established the parameters of the project he is delegating to Joe. This is an example of which of the following?

Which of the following statements is true concerning the grapevine?

________ are primary causes of conflict.

________ refer(s)to the fact that individuals see and hear depending upon their needs, motivation, experience, background, and other personal characteristics.

Describe the communication process.

Managers need to learn to delegate if they are going to be effective.

Correcting an employee immediately after an incorrect behavior as opposed to waiting until his/her biannual performance review is an example of which of the following?

One argues that conflict is a natural and inevitable outcome in any organization and that it need not be evil, but rather has the potential to be a positive force in contributing to an organization's performance. This is considered to be which view of conflict?

The________ is the purpose to be conveyed in the communication process.

Which of the following statements is incorrect?

A(n)________ system digitizes a spoken message, transmits it over the network and stores the message on a disk for the receiver to retrieve later.

Which of the following is not an example of non- verbal communication

Managers and Management

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Filters

Exam 12: Communication and Interpersonal Skills

________ is not one of the steps used to effectively delegate authority.

Noise is anything that interferes with the effectiveness of the communication process.

What are the two major bargaining strategies used in organizations?

The average manager spends ________ of his or her time dealing with conflict.

A "yes" answer to all except which of the following questions may indicate a need for conflict stimulation?

Integrative bargaining operates under zero- sum conditions.

The manager has established the parameters of the project he is delegating to Joe. This is an example of which of the following?

Which of the following statements is true concerning the grapevine?

________ are primary causes of conflict.

________ refer(s)to the fact that individuals see and hear depending upon their needs, motivation, experience, background, and other personal characteristics.

Describe the communication process.

Managers need to learn to delegate if they are going to be effective.

Correcting an employee immediately after an incorrect behavior as opposed to waiting until his/her biannual performance review is an example of which of the following?

One argues that conflict is a natural and inevitable outcome in any organization and that it need not be evil, but rather has the potential to be a positive force in contributing to an organization's performance. This is considered to be which view of conflict?

The________ is the purpose to be conveyed in the communication process.

Which of the following statements is incorrect?

A(n)________ system digitizes a spoken message, transmits it over the network and stores the message on a disk for the receiver to retrieve later.

Which of the following is not an example of non- verbal communication

Managers and Management

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Filters