Exam 13: Foundations of Control

In mutual goal setting,_____________ are the standards against which progress is measured and compared.

In order to be effective, control systems should be stable and unchanging.

_____________determines, to a great extent, what people in the organization will attempt to excel at.

Financial statements are an example of feedback controls.

An advantage of feedback control is that it can enhance employee motivation.

Application of Types of Control Sam has not been receiving the information that he needs from his current control system. By the time Sam receives the information, the activity has occurred and there is nothing that can be done. Direct supervision is used extensively on the floor now, so some activities have been changed before they became costly mistakes. But Sam would like to do better. He would like to fix things before they break and anticipate more of the problems that occur. -_____________control would require Sam to gather timely and accurate information that may be hard to develop.

When the entrepreneurial venture is consolidating or contracting, maintaining good financial records and financial controls over cash flow, inventory, customer data, and sales orders is particularly important.

Basic corrective action corrects problems at once and gets performance back to where it should be.

The last step in the control process is to measure performance.

Organizations that have clearly specified and distinct products and services, and considerable competition typically use

If the source of variation has been deficient performance, the manager will want to take corrective action. Examples of corrective action include all of the following except

The oral report has greater comprehensiveness and conciseness than other methods of measuring performance, and is usually easy to catalog and reference.

All except which of the following are suggestions for achieving a supportive, growth- oriented culture?

Maintaining good financial records and financial controls over cash flow, inventory, customer data, and sales orders is particularly important when the entrepreneurial venture is_____________ .

The third and final step in the control process is

Explain how control systems can become dysfunctional.

Financial statements are an example of feedback control.

A recent survey of US businesses indicated that more than_____________ of employees admitted to stealing from their employer. Of employees admitted to

Control that takes place while an activity is in progress is known as which of the following?

Advantages of the statistical report method of measuring performance are that it is fast, allows for feedback, and permits expression and tone of voice to convey meaning.