Exam 14: Performance Measurement Along the Supply Chain

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Which of the following is focused on promoting the sharing of environmental responsibility along the supply chain?

World-class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures in which of the following capability area(s)?

Which of the following BSC framework perspectives deals with new product development, innovative elements of processes, and time-based measures?

The Balanced Scorecard framework consists of four perspectives: financial perspective, human resources perspective, inventory perspective, and the logistics perspective.

In general, performance measurement systems are mostly identical from company to company.

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

According to the textbook, the initial step in creating an effective performance measurement system is to:

The SCOR model's newest process category is called Enable.

In well-managed supply chains, performance measurement systems become much larger and are complicated by:

Currently there is no software that will aid in analyzing the present carbon footprint of firms.

Briefly describe the FOUR primary perspectives of the balanced scorecard.

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time, complete and damage-free?

Web-based balanced scorecard applications are sometimes referred to as performance dashboards.

Nowadays, successful supply chains are those that in the face of ever changing customer needs can continue to:

Which of the following is a traditional performance measure?

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

Which of the following is NOT one of the four perspectives of the BSC framework?

One of the primary steps in developing world-class performance measures is to define a product's functions and attributes.

Outputs/costs of (labor + materials + energy + capital), would be classified as a complete productivity measure.