Exam 14: Ensuring Quality Care

The most accepted definition of which process is a framework within which people can address complex adaptive problems by working as an effective team through collaborating on the solutions to complex issues?

The huddle tends to be most effective in which units, where well-planned and controllable shifts can suddenly turn into pandemonium?

When the Six Sigma process is used to analyze a problem, the five-step statistical process can be applied once which variation is detected?

Electronic tools that act as a scorecard and can provide retrospective or real-time data to assess quality are referred to as which of following?

The development of which of the following grew out of a need to assess, implement, and monitor cost-effective, high-quality client care in a systematic manner?

In health care, which of the following attempts to guarantee that when an action is performed by a health-care professional, it is performed correctly the first time and each time thereafter?

What sixth competency was added to the Quality and Safety Education for Nurses (QSEN) model when the model was revised because of the important role this competency now plays in health care?

One of the three core functions of the Quality Improvement Organization (QIO) is protecting Medicare beneficiaries by expeditiously addressing individual complaints, including violations of which legislative act?

Which organization now serves as the gold standard for comparison of hospital performance on national standards of safety, quality, and efficiency, thereby facilitating transparency and easy access to health-care information?

Since before 2010, nurses have been using the huddle, which is a highly modified and streamlined form of which process?

A hybrid Six Sigma program called Lean Six Sigma focuses on identifying and eliminating which of the following and thereby improving the flow of processes?

Which organization uses quality indicators as measures of health-care quality from easily accessible inpatient hospital administrative data?

Well-paid consultants called Black Belts, trained in which process, are hired by hospitals and other institutions that believe this process may be the answer to their quality issues?

With which approach does the care-delivery process receive close and constant scrutiny, and everyone is encouraged to think creatively to devise and test new ideas for improving quality?

Section 3501 of which legislative act mandated that the Agency for Healthcare Research and Quality work through a Center for Quality Improvement and Patient Safety to conduct research on the best quality-improvement practice innovations and strategies?