Exam 11: Communication, Negotiation, and Conflict Resolution

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Which verbal communication blocker sends the message that the other person is not respected and is untrustworthy?

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Which communication style involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others?

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Many experts believe that which communication style is a protective mechanism that helps insecure people maintain their self-esteem by avoiding negative criticism and disagreement from others?

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Which form of alternative dispute resolution is usually the last step before the dispute is taken to court for litigation?

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Which of the following is a formal process that is used by groups of workers represented by a union or a negotiating body to solve workplace issues such as salaries, health-care benefits, safe work environment, and hiring practices?

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Which paraverbal communication builder is considered a communication vacuum that most people will not let continue for more than a few seconds?

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With which paraverbal communication blocker is the speaker often attempting to avoid confrontation, stress, intimacy, uncomfortable thoughts or feelings, or a difficult situation?

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Which environmental communication blocker is one of the strong, primitive, natural emotions that help individuals protect themselves against a variety of external threats?

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Which nonverbal communication blocker can be a sign that the person is feeling attacked and trying to defend himself or herself?

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Which communication style is viewed by some mental health professionals as a protective mechanism that compensates for a person's own insecurities and by others as a form of bullying?

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The tone, pitch, volume, and diction used when delivering a message is referred to as which type of communication?

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Which verbal communication-building technique is especially useful when the listener's perception or opinion differs from the speaker's, such as when a client is experiencing a psychotic episode and describes monsters that only he or she can see?

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Which of the following can send a message of reassurance when another person is communicating sadness, distress, or grief?

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Which nonverbal technique can be used as a way to show disapproval but also is often used when a person is hurt by another and is trying in turn to hurt that other person?

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Which nonverbal communication blocker delivers the message that the listener is experiencing extreme boredom and cannot wait to leave?

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