Exam 11: Communication, Negotiation, and Conflict Resolution
Exam 1: The Growth of Nursing15 Questions
Exam 2: Historical Perspectives15 Questions
Exam 3: Theories and Models of Nursing15 Questions
Exam 4: The Process of Educating Nurses15 Questions
Exam 5: The Evolution of Licensure, Certification, and Nursing Organizations15 Questions
Exam 6: Ethics in Nursing15 Questions
Exam 7: Bioethical Issues15 Questions
Exam 8: Nursing Law and Liability15 Questions
Exam 9: Reality Shock in the Workplace15 Questions
Exam 10: Leadership, Followership, and Management15 Questions
Exam 11: Communication, Negotiation, and Conflict Resolution15 Questions
Exam 12: Understanding and Dealing Successfully With Difficult Behavior15 Questions
Exam 13: Health-Care Delivery Systems15 Questions
Exam 14: Ensuring Quality Care15 Questions
Exam 15: Delegation in Nursing15 Questions
Exam 16: Incivility: the Antithesis of Caring15 Questions
Exam 17: Nursing Informatics15 Questions
Exam 18: The Politically Active Nurse15 Questions
Exam 19: The Health-Care Debate: Best Allocations of Resources for the Best Outcomes15 Questions
Exam 20: Spirituality in Health Care15 Questions
Exam 21: Cultural Diversity15 Questions
Exam 22: Impact of the Aging Population on Health-Care Delivery15 Questions
Exam 23: Client Educationa Moral Imperative15 Questions
Exam 24: Nursing Research and Evidence-Based Practice15 Questions
Exam 25: Integrative Health Practices15 Questions
Exam 26: Preparing for and Responding to Disasters15 Questions
Exam 27: Developments in Current Nursing Practice15 Questions
Exam 28: Nclex: What You Need to Know15 Questions
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Which verbal communication blocker sends the message that the other person is not respected and is untrustworthy?
Free
(Multiple Choice)
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Correct Answer:
A
Which communication style involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others?
Free
(Multiple Choice)
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Correct Answer:
B
Many experts believe that which communication style is a protective mechanism that helps insecure people maintain their self-esteem by avoiding negative criticism and disagreement from others?
Free
(Multiple Choice)
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Correct Answer:
A
Which form of alternative dispute resolution is usually the last step before the dispute is taken to court for litigation?
(Multiple Choice)
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Which of the following is a formal process that is used by groups of workers represented by a union or a negotiating body to solve workplace issues such as salaries, health-care benefits, safe work environment, and hiring practices?
(Multiple Choice)
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Which paraverbal communication builder is considered a communication vacuum that most people will not let continue for more than a few seconds?
(Multiple Choice)
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With which paraverbal communication blocker is the speaker often attempting to avoid confrontation, stress, intimacy, uncomfortable thoughts or feelings, or a difficult situation?
(Multiple Choice)
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Which environmental communication blocker is one of the strong, primitive, natural emotions that help individuals protect themselves against a variety of external threats?
(Multiple Choice)
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Which nonverbal communication blocker can be a sign that the person is feeling attacked and trying to defend himself or herself?
(Multiple Choice)
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Which communication style is viewed by some mental health professionals as a protective mechanism that compensates for a person's own insecurities and by others as a form of bullying?
(Multiple Choice)
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The tone, pitch, volume, and diction used when delivering a message is referred to as which type of communication?
(Multiple Choice)
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Which verbal communication-building technique is especially useful when the listener's perception or opinion differs from the speaker's, such as when a client is experiencing a psychotic episode and describes monsters that only he or she can see?
(Multiple Choice)
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Which of the following can send a message of reassurance when another person is communicating sadness, distress, or grief?
(Multiple Choice)
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Which nonverbal technique can be used as a way to show disapproval but also is often used when a person is hurt by another and is trying in turn to hurt that other person?
(Multiple Choice)
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Which nonverbal communication blocker delivers the message that the listener is experiencing extreme boredom and cannot wait to leave?
(Multiple Choice)
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