Exam 12: Understanding and Dealing Successfully With Difficult Behavior

Which approach to dealing with a client in denial is to be used only when all else has failed because it borders on unethical, according to the teleological system of ethics?

Probably the most serious physiological consequence of grief-stage depression is suppression of which body system?

Which approach to dealing with chronic complaining will usually stop complainers from complaining to you while, at the same time, you take their unhappiness seriously and offer a practical resolution?

Which approach to dealing with chronic complaining is difficult because it requires complainers to shift their perception from one they have been hanging on to for years?

Which type of difficult person often behaves in a way to gain attention from a superior and feels a strong sense of jealousy when the superior gives the attention or promotion he or she wants to another person?

Which technique, involving acknowledgment of and agreement with the client's perceptions, can help reveal the underlying cause of the client's anger?

Which stage of grief acts as an unconscious coping mechanism that seeks to fulfill the goals of avoiding the bad things that the client anticipates will soon happen to him or her and regaining some degree of control over his or her life?

Because there are elements of avoidance and rejection of treatment displayed in the behaviors of clients in the bargaining stage, some of the methods used in the care of the client in which stage will also be helpful in caring for the client who is bargaining?

Paraverbal indicators of which stage of grief include slow, low-tone speech and long pauses after you ask the client a question and before he or she answers?

Which ethical principle is one of the most important considerations in working with clients in denial?

People exhibiting which type of behavior believe the solution being offered is inappropriate or useless and that their problem is so severe or unique that there is nothing anyone could ever do to fix it?

Which tactic is one of the most powerful tools used by sneaks because it contains just enough truth to make it completely believable?

Establishing which of the following is key to any successful relationship, is the foundation upon which all nursing care is built, and is particularly important when dealing with difficult behavior?

Placing responsibility for both the problem and the solution on another person because you believe you cannot fix the problem yourself is indicative of which type of behavior?

Dictators will attempt to threaten, humiliate, intimidate, or demean others with goals of overcoming their own lack of confidence, feeling more powerful, and inflating their low self-esteem. If a dictator is in a superior position, such as a charge nurse or supervisor, this type of behavior is referred to as which of the following?