Question 1

The best definition of productivity is:

Accepted Answer

A)  level of output for a given degree of input 
B)  measurement of quality of service rendered 
C)  number of full time equivalents available for a given task 
D)  number of man-hours worked per pay period 
A)  level of output for a given degree of input 
B)  measurement of quality of service rendered 
C)  number of full time equivalents available for a given task 
D)  number of man-hours worked per pay period A

Question 2

One of the first steps in a job improvement plan should be to:

Accepted Answer

A)  avoid the use of automatic timing and temperature control devices 
B)  eliminate the use of prepared foods 
C)  eliminate unnecessary operations, delays, and moves 
D)  select equipment designed for specific, single operations 
A)  avoid the use of automatic timing and temperature control devices 
B)  eliminate the use of prepared foods 
C)  eliminate unnecessary operations, delays, and moves 
D)  select equipment designed for specific, single operations C

Question 3

Lean Six Sigma differs from Six Sigma in the following way

Accepted Answer

A)  the PDCA cycle is not used in order to make the process "leaner" 
B)  it is used only for lean manufacturing operations 
C)  verifiable data are not needed in order to make decisions 
D)  reducing waste has been added to the Six Sigma concept 
A)  the PDCA cycle is not used in order to make the process "leaner" 
B)  it is used only for lean manufacturing operations 
C)  verifiable data are not needed in order to make decisions 
D)  reducing waste has been added to the Six Sigma concept D

Question 4

Tools employed in Total Quality Management for problem solving and measurement are:

Accepted Answer

A)  brainstorming and benchmarking 
B)  budgets and ratios 
C)  chronocyclegraph and pathway charts 
D)  QWL and QA 
A)  brainstorming and benchmarking 
B)  budgets and ratios 
C)  chronocyclegraph and pathway charts 
D)  QWL and QA

Question 5

One of the overall objectives of work design is

Accepted Answer

A)  decreased cost of goods produced 
B)  decreased cost of operations 
C)  increased employee satisfaction 
D)  increased level of output 
A)  decreased cost of goods produced 
B)  decreased cost of operations 
C)  increased employee satisfaction 
D)  increased level of output

Question 6

Which of the following methods is the least costly method of conducting a time and motion study?

Accepted Answer

A)  completing operation and process charts 
B)  conducting micromotion studies 
C)  developing flow diagrams 
D)  performing work sampling 
A)  completing operation and process charts 
B)  conducting micromotion studies 
C)  developing flow diagrams 
D)  performing work sampling

Question 7

The objectives of work simplification are to

Accepted Answer

A)  design equipment that is efficient and effective 
B)  make work easier, less costly, and avoid waste 
C)  provide charts to analyze work to be done 
D)  provide in-service programs for employees 
A)  design equipment that is efficient and effective 
B)  make work easier, less costly, and avoid waste 
C)  provide charts to analyze work to be done 
D)  provide in-service programs for employees

Question 8

A Pareto chart is a problem solving tool.

Accepted Answer

A) True 
 B)False

Question 9

In a hospital foodservice which of the following would be a valuable measure of productivity?

Accepted Answer

A)  food cost/patient day 
B)  number of meals/patient day 
C)  number of meals/worked hour 
D)  number of worked hours/patient day 
A)  food cost/patient day 
B)  number of meals/patient day 
C)  number of meals/worked hour 
D)  number of worked hours/patient day

Question 10

(Place the letter of Total Quality Management tool listed in Column B that corresponds to its use as listed in Column A.)

Accepted Answer

1-F 
2-A
3

Question 11

A fish diagram is a measurement tool.

Accepted Answer

A) True 
 B)False

Question 12

In the TQM philosophy of management, reducing variation is viewed as the key to improving productivity and quality. This reduction in variation is focused on which part of the systems model?

Accepted Answer

A)  transformations 
B)  inputs 
C)  outputs 
D)  environment 
A)  transformations 
B)  inputs 
C)  outputs 
D)  environment

Question 13

QA measures include meals/hour, efficiency percent, and lighting
intensity.

Accepted Answer

A) True 
 B)False

Question 14

TQM is based on the systems approach to management.

Accepted Answer

A) True 
 B)False

Question 15

TQM requires that management operate on Theory X assumptions.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an example of a fundamental principle of motion economy?

Accepted Answer

A)  placing a mixer between two work centers so that employees from both may use it 
B)  storing all tools in a locked cabinet in the storeroom when not in use 
C)  transferring food from cooking pans into serving pans 
D)  using both hands in opposite and symmetrical directions to crack eggs 
A)  placing a mixer between two work centers so that employees from both may use it 
B)  storing all tools in a locked cabinet in the storeroom when not in use 
C)  transferring food from cooking pans into serving pans 
D)  using both hands in opposite and symmetrical directions to crack eggs

Question 17

(Place the letter of the work improvement study tool listed in Column B that corresponds to its description in Column A.)

Accepted Answer

1-B 
2-C

The best definition of productivity is:

One of the first steps in a job improvement plan should be to:

Lean Six Sigma differs from Six Sigma in the following way

Tools employed in Total Quality Management for problem solving and measurement are:

One of the overall objectives of work design is

Which of the following methods is the least costly method of conducting a time and motion study?

The objectives of work simplification are to

A Pareto chart is a problem solving tool.

In a hospital foodservice which of the following would be a valuable measure of productivity?

(Place the letter of Total Quality Management tool listed in Column B that corresponds to its use as listed in Column A.)

A fish diagram is a measurement tool.

In the TQM philosophy of management, reducing variation is viewed as the key to improving productivity and quality. This reduction in variation is focused on which part of the systems model?

QA measures include meals/hour, efficiency percent, and lighting intensity.

TQM is based on the systems approach to management.

TQM requires that management operate on Theory X assumptions.

Which of the following is an example of a fundamental principle of motion economy?

(Place the letter of the work improvement study tool listed in Column B that corresponds to its description in Column A.)

The Foodservice Industry

The Systems Approach

Food Safety

Facility Sanitation and Safety

The Menu

Purchasing

Receiving, Storage, and Inventory

Production

Service

Facilities Planning and Design

Equipment and Furnishings

Resource Conservation

Organizational Design

Leadership

Human Resource Management

Financial Management

Marketing

Filters

Exam 16: Performance Improvement

The best definition of productivity is:

One of the first steps in a job improvement plan should be to:

Lean Six Sigma differs from Six Sigma in the following way

Tools employed in Total Quality Management for problem solving and measurement are:

One of the overall objectives of work design is

Which of the following methods is the least costly method of conducting a time and motion study?

The objectives of work simplification are to

A Pareto chart is a problem solving tool.

In a hospital foodservice which of the following would be a valuable measure of productivity?

(Place the letter of Total Quality Management tool listed in Column B that corresponds to its use as listed in Column A.)

A fish diagram is a measurement tool.

In the TQM philosophy of management, reducing variation is viewed as the key to improving productivity and quality. This reduction in variation is focused on which part of the systems model?

QA measures include meals/hour, efficiency percent, and lighting intensity.

TQM is based on the systems approach to management.

TQM requires that management operate on Theory X assumptions.

Which of the following is an example of a fundamental principle of motion economy?

(Place the letter of the work improvement study tool listed in Column B that corresponds to its description in Column A.)

The Foodservice Industry

The Systems Approach

Food Safety

Facility Sanitation and Safety

The Menu

Purchasing

Receiving, Storage, and Inventory

Production

Service

Facilities Planning and Design

Equipment and Furnishings

Resource Conservation

Organizational Design

Leadership

Human Resource Management

Financial Management

Marketing

Filters