Exam 8: Conversational Messages

The business phase of a conversation is typically the longest.

Incorporating the maxim of tact helps to maintain others' autonomy or negative face.

A listener who wishes to become the speaker should use a____________ .

Which of the following is a suggested guideline for resisting pressure to self-disclose?

_________is the process of giving another person a suggestion for thinking or behaving, usually to effect a change.

There is a total of four distinct stages in every conversation.

During the_________phase of a conversation, you reflect on the conversation to signal that the business is completed. It can also help to improve the situation or process you are discussing.

According to the Harvard Business School Working Knowledge website, apologies are useful to help repair the reputation of the wrongdoer and to ________.

The purpose of the feedback stage is to schedule future conversations.

An)__________ is an expression of regret or sorrow for having done something that you shouldn't have.

The term for a message that establishes a connection between two people and opens up the channels for more meaningful interaction is_______ .

Slips of the tongue do not count as self-disclosure.

Which of the following is an example of self-disclosure?

We seem less inhibited in communicating via e-mail or social media than we do in face- to-face interactions. This may be attributed to_______ .

Culture has a significant influence on rate and type of disclosure.

When asking for a favor, you should provide some reason why you need it.

Kelly just acquired a blue puzzle piece tattoo on her arm to symbolize autism awareness. Kelly's tattoo is an example of__________ .

Feedforward in conversation can help identify topics and_______ .

The second step in the five-stage model of conversation is__________ , in which the speaker provides some type of preview.

When receiving a compliment, it is usually better to deny or minimize it than to accept it.