Exam 3: The Internal Organization: Resources, Capabilities, Core Competencies, and Competitive Advantages

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McDonald's culture,with an emphasis on cleanliness,consistency,service,and the training that reinforces the value of these characteristics,illustrates which of the following criteria for sustainable competitive advantage?

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Firms that have strong positive relationships with suppliers and customers are said to have ingredient to creating value.

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Organizational culture is

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Gamma,Inc.,has struggled for industry dominance with Ardent,Inc.,its main competitor,for years. Gamma has gathered and analyzed large amounts of competitive intelligence about Ardent. It has observed as much of the firm's internal functioning and technology as it can legally,yet Gamma cannot understand why Ardent has a competitive advantage over it. The source of Ardent's success is

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Outsourcing is the

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Which of the following is NOT a reputational resource?

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Which of the following is TRUE about outsourcing?

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Define outsourcing. Why do organizations outsource?

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By themselves,resources can allow firms to create value for customers as the foundation for earning above- average returns.

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Describe an organization with which you are familiar. Does it have a sustainable competitive advantage?

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All of the following are tangible resources EXCEPT

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A person who has made a successful decision when no obviously correct model or rule is available or when relevant data are unreliable or incomplete has exercised

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Value chain analysis is a tool used to

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Value chain activities are

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The value of tangible assets such as the firm's borrowing capacity and its physical plant is high because they can be easily leveraged to derive additional value.

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Knowledge transfer and access to resources within the value chain are enhanced by

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The key to achieving competitiveness,earning above-average returns,and remaining ahead of competitors in the long run is to manage current core competencies

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Compared to tangible resources,intangible resources are an inferior source of core competencies.

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At Southwest Airlines,the complex interrelationship between its culture and human capital adds value for customers in ways that other airlines cannot,such as jokes on flights by flight attendants and cooperation between gate personnel and pilots.

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When firms lay off employees,they are

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