Question 1

The inherent value of the product in the marketplace is:

Accepted Answer

A)  conformance quality. 
B)  overall quality. 
C)  customer quality. 
D)  meaningful quality. 
E)  design quality. 
A)  conformance quality. 
B)  overall quality. 
C)  customer quality. 
D)  meaningful quality. 
E)  design quality.

Question 2

A contract manufacturer is an organization capable of manufacturing and/or purchasing all of the components needed to produce a finished product or device.

Accepted Answer

A) True 
 B)False

Question 3

Ultimate value is the measure of the value of a product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 4

Designing a service is very similar to designing a product.

Accepted Answer

A) True 
 B)False

Question 5

A key decision point in the generic development process during "Phase 4: Testing and Refinement" is concept approval.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is primarily used to help design products that will connect product attributes with customer desires?

Accepted Answer

A)  Phase 0: Planning 
B)  House of quality matrix 
C)  Value analysis/value engineering 
D)  Concurrent engineering 
E)  System-level design 
A)  Phase 0: Planning 
B)  House of quality matrix 
C)  Value analysis/value engineering 
D)  Concurrent engineering 
E)  System-level design

Question 7

In a concurrent engineering approach to product design and development, an integration team ensures that various parts of the product are compatible with the needs of the target customer.

Accepted Answer

A) True 
 B)False

Question 8

Quality function deployment (QFD):

Accepted Answer

A)  is a manufacturing function aimed at lowering cost by reducing the portion of rejected units. 
B)  fills the house of quality matrix with the designer's aspirations for the product. 
C)  starts with studying and listening to customers. 
D)  is a place where the quality assurance function is housed. 
E)  is another term for value engineering. 
A)  is a manufacturing function aimed at lowering cost by reducing the portion of rejected units. 
B)  fills the house of quality matrix with the designer's aspirations for the product. 
C)  starts with studying and listening to customers. 
D)  is a place where the quality assurance function is housed. 
E)  is another term for value engineering.

Question 9

The main purpose of concurrent engineering is to improve product quality.

Accepted Answer

A) True 
 B)False

Question 10

An important issue when developing a new service or changing an existing one is the question of how different the new service is compared to the current services offered by the firm. Which of the following is not a general factor to consider when determining this?

Accepted Answer

A)  Similarity to current services 
B)  Similarity of expected customers to current customers 
C)  Similarity to current processes 
D)  Financial justification 
A)  Similarity to current services 
B)  Similarity of expected customers to current customers 
C)  Similarity to current processes 
D)  Financial justification

Question 11

Target customers are specified during "Phase 0: Planning" of the generic product development process.

Accepted Answer

A) True 
 B)False

Question 12

Quality function deployment involves listening to customers to determine the characteristics of a superior product.

Accepted Answer

A) True 
 B)False

Question 13

A key decision point in the generic development process during "Phase 1: Concept Development" is project approval.

Accepted Answer

A) True 
 B)False

Question 14

In the generic product development process, collecting customer needs is accomplished during Phase 0 (planning).

Accepted Answer

A) True 
 B)False

Question 15

The most basic categories of cash flow for a typical new product do not include:

Accepted Answer

A)  Depreciation 
B)  Ramp-up cost 
C)  Development cost 
D)  Sales revenue 
E)  Marketing cost 
A)  Depreciation 
B)  Ramp-up cost 
C)  Development cost 
D)  Sales revenue 
E)  Marketing cost

Question 16

Which of the following is a characteristic of concurrent engineering?

Accepted Answer

A)  Integrated computer-assisted design 
B)  Using automated guided vehicles 
C)  Separate development teams working at once 
D)  Having an excellent forecasting system 
E)  The design-build-test cycle 
A)  Integrated computer-assisted design 
B)  Using automated guided vehicles 
C)  Separate development teams working at once 
D)  Having an excellent forecasting system 
E)  The design-build-test cycle

Question 17

DPMO measures variability.

Accepted Answer

A) True 
 B)False

Question 18

The purpose of value analysis/value engineering (VA/VE) is to:

Accepted Answer

A)  simplify products and processes 
B)  improve the value that customers find in existing products 
C)  relate the customer's needs to technical specifications 
D)  meet budgets and improve the results of financial models 
E)  facilitate better cooperation between business functions 
A)  simplify products and processes 
B)  improve the value that customers find in existing products 
C)  relate the customer's needs to technical specifications 
D)  meet budgets and improve the results of financial models 
E)  facilitate better cooperation between business functions

Question 19

Which of the following is not a typical phases of product development?

Accepted Answer

A)  Concept development 
B)  Value engineering 
C)  System-level design 
D)  Testing and refinement 
E)  Production/ramp-up 
A)  Concept development 
B)  Value engineering 
C)  System-level design 
D)  Testing and refinement 
E)  Production/ramp-up

Question 20

One of the methodologies that can aid in designing a new product for customers is a house of quality matrix.

Accepted Answer

A) True 
 B)False

Exam 3: Design of Products and Services

The inherent value of the product in the marketplace is:

A contract manufacturer is an organization capable of manufacturing and/or purchasing all of the components needed to produce a finished product or device.

Ultimate value is the measure of the value of a product in the marketplace.

Designing a service is very similar to designing a product.

A key decision point in the generic development process during "Phase 4: Testing and Refinement" is concept approval.

Which of the following is primarily used to help design products that will connect product attributes with customer desires?

In a concurrent engineering approach to product design and development, an integration team ensures that various parts of the product are compatible with the needs of the target customer.

Quality function deployment (QFD):

The main purpose of concurrent engineering is to improve product quality.

An important issue when developing a new service or changing an existing one is the question of how different the new service is compared to the current services offered by the firm. Which of the following is not a general factor to consider when determining this?

Target customers are specified during "Phase 0: Planning" of the generic product development process.

Quality function deployment involves listening to customers to determine the characteristics of a superior product.

A key decision point in the generic development process during "Phase 1: Concept Development" is project approval.

In the generic product development process, collecting customer needs is accomplished during Phase 0 (planning).

The most basic categories of cash flow for a typical new product do not include:

Which of the following is a characteristic of concurrent engineering?

DPMO measures variability.

The purpose of value analysis/value engineering (VA/VE) is to:

Which of the following is not a typical phases of product development?

One of the methodologies that can aid in designing a new product for customers is a house of quality matrix.

Introduction

Strategy

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

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